Monarch Builders & Remodelers

Overall we like our new bathroom. The process was much more difficult than we expected with this builder. The quality of the tradesmen was variable. We repeatedly had to ask for poor workmanship to be corrected. The electrician and plumber were good. The rough construction crew was very poor. The first wall they built wobbled and we had to push the job supervisor to have it improved. The tile tradesman complained that the rough construction was very poor. The tile work was very problematic. We understand that Monarch no longer hires this tradesman. The shower didn't drain properly. It was re-tiled but the grout never dried. We kept being told to wait a few more weeks. We had to insist that it be checked with a moisture meter and it was finally replaced again. During the process Monarch had the plumber check for leaks--none were found. Despite being in our warranty period, Monarch billed us for the plumber's work because a roof test found a small leak. When the roof leak was found, the job supervisor indicated that the roof leak was not the cause of the grout problem. Warning: If you need warranty work, get Monarch to put in writing what services will be covered and what won't. Don't give them the opportunity to change the rules. If we had known their restrictions, we would have had the tile replaced before the plumbing or roof were investigated.