Kelly Roofing

I have several water spots on my ceiling. And rats in the attic, because they obviously did not replace the protection on the outlets of the roof, so that roof rats can go in and chew on the ducts. Nobody answers my repeated claims and I have to ask a terminator for help with the rats.

Like a previous reviewer, we paid $185 for an estimate in early October. On October 19 someone did come out to look at our roof, but we have never received an estimate or even a phone call. We have called, talked to office personnel, left voicemail, texted and emailed several times with no response. We have been customers for many years and have recommended Kelly Roofing to others. BUT NEVER AGAIN. Something serious has happened to this firm. They cannot blame Hurricaine Irma on Sept 10 for not being able to give us an estimate and a schedule for repairs by today, November 22nd. What happened to your firm Ken & Joe Kelly?

So far not so good, at all. We paid the $185 for a roof inspection and quote. We were told we would get a quote in a couple of days. That was the October 23rd. I have had well over a dozen emails and other forms of communication with them, as still no proposal or response. They sent out an email saying they basically were overwhelmed and to "Communications: With our internet based phones still giving us issues, we were unable to answer phones for weeks. However, we are partially back up using cell phones and calls are being forwarded while voicemails retrievable again. We expect full operability shorty and ask that you direct any questions to our email account mail@kellyroofing.com as our team is replying to emails with consistency and efficiency." We have used the email they requested many times, and we have never received a response. A kind response, like we have your information, sorry for the delay and our goal is to get back to you by xx/xx/xx, would be kind. But nothing. Nothing is worse than something. So we are out of pocket $185 for nothing. My suggestion is to be cautious. We have used them before and there service was excellent. It is too bad when a seemingly good business responds to its clients like this.

One can't even send a message or email without filing out the form and sending credit card payment! Yet this company never had the courtesy to respond by email, phone, or any form of acknowledgement despite my "Irma Service Request " form and my credit card information provided. Yes, there is a REQUIREMENT by the company to send credit card information and pay a fee - even to send an email message or request inspection. Governor Scott and our city major have stated that NO ONE is to charge a fee prior to hurricane damage work. These shysters haven't showed up yet. DO NOT EVER call or deal with this company. CROOKS who ought not to be on Angie's List, and believe me, I've used plenty of vendors here with great success prior to this fiasco.

Repeated no show. Paint overspray on shrubbery and windows.

I had to call my contractor who came immediately because of the leaking. He went up on the roof and took pictures. They charged me $600 for spray foam. I then sent Kelly the pictures and asked for an explanation which I never received.

Well! Service prompt and efficient.

How can it go anywhere, when they don't return email or phone calls.

they took their sweet time to schedule the repairs. They did show up when the finally scheduled the job. their office/staff is very difficult to get a hold of and very slow to respond/return phone calls

It went very well. They finished just last week, before all the constant rain started here in Naples, FL. I've inspected the area each day, during the hardest of downpours, and no leaks! They provide a one year warranty on the work. I think that's fair, since it was a repair, not a complete new roof. They are very communicative - sending emails to advise when the work would start, finish, etc. I even got a call from the original owner! It's a very family-oriented business. They really want the customer to be totally satisfied with the work.

Everyone at Kelly helped me in every way. From the time of the estimate until the end of the project I was very satisfied!

Excellent. Repairs completed on schedule without hassle. This was our 3rd time using Kelly services. Recommended to our neighbors and they are happy too. Lyle Bultman, Naples, FL

Called project manager of prior experience - he was here in a few days, toured the attic, took pictures of the evident leak, and three other areas where leaking was evident due to dry rot fascia boards. The estimate was prepared and agreed at the time. (There were two prior experiences with Kelly giving confidence). It took 2-3 weeks to come to the job - but understandable as there were many repairs in the community after the dry winter. Crew arrived and in one day did the repair. Heard leak next rain - called, crew returned and resealed an area thought to be the culprit. Not so. Called after realizing still leaking, project manager arrived during a torrential rain - sent crew back out in four days. Found leak in a valley not on the original quote - agreed. Quoted price - agreed. Repaired that day. Notice a fascia under eave not reinstalled well, noted to Mr. Kelly when he called to ask about the satisfaction - he immediately scheduled it on the work schedule. This has not been done yet but scheduled for August 15, a minor job. Very pleased with Kelly!!!! Family owned, very responsive. Would like to see the pictures back.

They were recommended to me by my insurance agent. I've not used them yet. The estimate was fine. I would not pay a company for the privilege of having them to give me an estimate for them to do the work. This is the rainy season down here and when it rains, everybody wants to have their roof fixed. I have been trying to get my roof fixed for 3 months. I am not exaggerating. I don't think it's reasonable to wait for months. It tells me they don't have enough people. I will use them based on the recommendations I got from my insurance agent. If anybody is going to know a good roofer, it will be a home owner insurance agent. The responsiveness is systemic for this part of the country.

Kelly roofing arrived on team to do a thorough investigation, made an estimate , and set an expected start of repair date. They were very busy and time was about 10 days from the estimated date. But their employer told me to call him on his cell or the office if we had more hard rain and extensive leaking and they would send out an emergency repair crew. It did, I called, and they arrived during the heavy rain the same day in approximately 4 hours. Cost was an extra $295, but well worth it as they spent 2-4 hours on the roof to stop the leak. No water till the roof was finished about a week or ten days later. This is a superb roofing company to deal with. I have used them previously and was equally happy with the results.

They bid what seemed to be breathtaking amount for the area involved. Saved for months to afford. Would not even schedule until I did half up front. Once they had that it was weeks before they came. When workers came they had six people or so on site with a supervisor who came by late in the day. The work took less than 8 hours of actual work time, small amount of plywood,and other limited quantities of roofing material. Was shocked that they came/went/finished so quick. With this budget, I was shocked. They finished on Thursday, did not leave a final invoice. We were out of town Fri/Sat. Monday morning a Principal (Joe Kelly) called to tell me I had an outstanding balance that needed addressing. Nobody provided final invoice, they just charged credit card used for deposit without the courtesy to tell me they were doing it. Namesake of the company would not send invoice, I called him several times with no response re invoice showing paid. Called the supervisor we had and asked him for one. No invoice forthcoming. Finally got an invoice by going onto their web site, using the "contact us" link and asking.

The guys were on time they did their job and we are very happy

My husband contacted this company by email and phone finally after about 10 days they made an appointment to come give a bid the appointment was for 5/19/17 @ 5 pm we were told they would need access to our attic so they could inspect the wood. At approx 3:30 on 5/19 we heard someone on our roof so we waited for him to come inside instead he got in his truck and left no attic inspect . As of this afternoon we still have no bid from them even though my husband called last week and asked for it to be emailed he was told they would check into it for him. EJ Cosio is the contact we were dealing with at this business. We have decided to use another company at this point since we are unable to get a bid from this business

My wife and I used Kelly Roofing to replace our roof on Marco Island. We were absolutely delighted with the professionalism shown by the entire team from start to finish. Everyone starting with the back office all the way to the crews that did the work were dedicated to making sure the project was done in a courteous manner and on time! We highly recommend Kelly Roofing to anyone wanting a roof repair or complete roof replacement!!

They never returned our call when I left two messages and they were working right down the street at the time!

Exceptionally well, in fact perfect. From the initial response on a Sunday afternoon to the finished project two (2) days later. Best contractor we have interfaced with over 7 years in South West Florida. Each member of the Kelly team was efficient, hardworking and professional. Top quality materials handled by top quality people.

It went very well. We were pleased with a quick, professional job. I am happy to give them an excellent reference, and strongly recommend them.

Perfect, they installed the next day and the price was great. Couldn't ask for better service.

Excellent. First of all, you receive a thorough estimate of what needs to be done with pictures of the project. Once you book the date of the project roofers arrive right on time and do an excellent job. After the job is finished a manager comes out to inspect the work and when we did have one issue that needed to be redone it was done promptly with no additional cost to us. A very professional company that does quality work.

Went well. Only negative was that they sent many form letter emails that included comments not applicable to current job