Not well. The cleaning supplies were not what I would expect a cleaning company to use for a job that was going to be more than a casual dusting and swipe. (Information I had provided days before the job.) Please read the previous section for more infornation. To his credit, the owner/manager did back down a bit about the extra money needed, since he clearly hadn't informed me before the job was completed. I had planned on sending it to him until an hour later when my maintenance man reported on how the apartment looked,. Since he is a true professional and has been in this business for a long time, I trusted his conclusion...and he was correct.
Description of Work: The group of 3 women were supposed to clean a very unkempt apartment filled with cat fur. There was no furniture except for a couch that I asked the provider to leave alone. I received a call after they had gone over the time to tell me I owed the company $70.00 more. The owner of Jennys On The Spot was rather abusive and loud about how awful the apartment was. I had been totally honest with him when we first talked about the job. He kept yelling that he had pictures...well so do I. This is a one bedroom apartment with a great room, a small kitchen, a small bathroom, and a reasonable bedroom with a long closet. Three women should have done a much better job than they did. I have cleaned those apartments by myswelf and I know vrery well what can be accomplished with the proper cleaning equipment, and the time needed. Our maintenance man, who also is the maintenance man for an upscale Naples golf club, was appalled at the poor job. I suspect that the male owner of Jennys saw our address in an upscale community and thought it would be at our residence. I informed him in our initial phone conversation that it was to be at the apartment and that it would need a lot of cleaning. It never occurred to me that a cleaning company would be in business only for "cushy" jobs.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0
$140
Response from Jennys On The Spot
The customer was very nice the unit we agreed to clean we never inspected before agreeing to do when my workers arrived on the scene they told me it would take at least ten hours to clean. I called the customer and told her she begged us to clean and said tell the girls that I will give them a tip. She asked me how much she should give, she was very nice. She told me she was sick and bedridden. I told her we were on a tight schedule but I would squeeze the girls in for another hour. Believe me Hazmat should have been called. The apartment had rat dropping, cat hair floor to ceiling...One beautiful worker wound up in the emergency couldn't stop coughing... We spent a total of 12 man hours hrs, Customer prepaid $140.00 total and that was it. About 12.20 an hour. She never sent the additional amount that she had she agreed to. I felt that I was being a good person and doing a favor for someone that needed help. Our reputation precedes us and I'm sure that this clients reputation proceeds her
Yvonne & Brian M.
01/2016
5.0
house cleaning
+ -1 more
First talked to Dennis to set up the appt to have our house that we were buying cleaned. He even accommodated us to have it cleaned on a Sat since we were closing on a Friday which his crew does not always do. I met Pia first thing in the morning and went over everything with her as to what I wanted cleaned in the house which was everything. She called me at the end of the day when her crew were finished to come back and inspect their work.......I was very impressed with her wanting me to do that. They did a wonderful and thorough job and my new house looked so clean and smelled so fresh. Pia also arranged to have a separate company come in for me to clean the carpets. It was so nice to be able to move our belongings in the next day and know we had a thoroughly clean house. This cleaning company was excellent and I would highly recommend them. Working with both Dennis and Pia was a very nice experience since they want to ensure they make the customer happy which is such a pleasure these days!
Description of Work: Deep cleaning of a house we had bought.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$452
Robert F.
01/2016
5.0
house cleaning
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Joel N.
12/2015
5.0
house cleaning
+ -1 more
Very easy and flexible to work with. Did a quality job.
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
South Cove Capital L.
12/2015
5.0
house cleaning
+ -1 more
The girls do a thorough job and are observant in looking into areas that might need extra attention. I have set up all of our appointments and payments with Dennis, and he has made it very convenient with his prompt response. In cases as I mentioned above, Dennis will always call to let you know if there will be an additional charge than normal and make sure that is okay before the girls perform the work. It is a fair price for what they do: They do their best to schedule when you need them, prompt, dependable, and trust worthy, which is very important. We will continue to use them going forward
Description of Work: We normally pay $150 but this time there was a lot of extra bedding and towels to be laundered, which is why it was $175 this time. Normally they come in an clean a two bedroom condominium which includes an office, kitchen, living area etc. They will change over the beds with new sheets and start launder/ put away the old ones while they work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Terry L.
11/2015
5.0
house cleaning
+ -1 more
You don't need all the details. They are here for about 2 hours, never stopped worked straight thru.
Description of Work: Cleaned the house as requested. Very clean and neat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
John Z.
10/2015
1.0
house cleaning
+ -1 more
spoke to the owner DENIS today very wield guy told him everything what we need he is not listening saying if you don't know what you need call someone else will do Denis but you will be closing down your company if you won't take good care of people
Description of Work: spoke to the owner DENIS today very wield guy told him everything what we need he is not listening saying if you don't know what you need call someone else will do Denis but you will be closing down your company if you won't take good care of people
Rating Category
Rating out of 5
professionalism
1.0
$120
Response from Jennys On The Spot
I explained to the potential client that we do not service his area and recommended that he get another service provider from Angies List.
Deborah V.
09/2015
5.0
house cleaning
+ -1 more
They did a great job! The owner came by to introduce herself, find out what I wanted done, and give direction to the two ladies who did the cleaning. Both ladies did a very thorough job cleaning the kitchen, bathrooms and floors. The owner came back at the end to check their work and make sure I was happy. I was very pleased with the work they did and will definitely use them again when I need cleaning service done.
Description of Work: 3 hour cleaning special for $105 plus one additional hour at $35. They did general cleaning in a home we had just purchased.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Kimberly R.
07/2015
5.0
house cleaning
+ -1 more
The girls are punctual and do an amazing job. Every nook and cranny is cleaned!
Description of Work: We use Jennys for cleaning our house every 2 weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Robert D.
06/2015
5.0
house cleaning
+ -1 more
I highly recommend this company. I had to move my aging parents from FL to Indiana into an assisted living facility on an emergency basis. As I live in Indiana, I could not be in FL to manage the move. This company met with my parents, surveyed to project and gave me a fair bid. They boxed the household contents, loaded the moving truck and completely cleaned the unit. They treated our family like their own. Look no farther than this company for fair and reliable services!
Description of Work: Organized a household move, cleaned the house after the move and cleaned the carpets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$999
Glen B.
05/2015
1.0
house cleaning
+ -1 more
The cleaning was scheduled to start between 10 and 10:30 am. The service arrived late and started cleaning at 11 am. The owner walked through the house with the other 2 cleaners and explained some things to them. I specifically mentioned that no doors to the outside could be left open as we have cats that try to escape. At the end of the cleaning I attempted to talk with the owner about some concerns that I had. At this point I had only been in 2 of the rooms that were cleaned. I mentioned to the owner that several pieces of furniture had not been dusted and that the baseboards were not done. The owner stated that baseboards were not included at the price she quoted. I mistakenly assumed that would be included in a deep clean. I should have made sure that this was the case. The owner became very angry with me and started yelling at me that I was the first customer to ever complain about her service. She told me that dust accumulated very quickly in a home with cats and that must be the problem. I checked the master bedroom immediately after they were finished cleaning it and several pieces of furniture were not dusted. This was also true in the office, neither of the desks had been dusted. At this point, the owner opened my front door and left it ajar for some time while she yelled at the other cleaners. I do not know what was said as it was in Spanish. After becoming uncomfortable that a cat would escape I said to her that she cannot leave my door ajar and I closed it. The 2 cleaners then came in and dusted 2 of the pieces of furniture in the master bedroom that I had pointed out weren't done before. Then the owner came in and screamed at me "Where is the dust?!" I said to her, that they had just dusted the pieces, and she told me that was not true, even though I was in the room with them and she was not. At this point, I paid the owner in full, to get her out of my house, because she was so irate and only wanted to argue with me. I should have insisted that she walk through the house with me at the end of the cleaning. Since the cleaning service left, I have discovered many surfaces either not dusted at all or partially dusted. These include the headboard in the master bedroom, the keyboard trays of both desks in the office, the top surface of the entertainment center in the family room, the shelves on the wall of the family room, and about 50% of the artwork hanging on the walls. The faucets in 2 of the bathrooms are filthy. There is a dark ring under the rim of the sink in the master bedroom that was not cleaned. The tops of the medicine cabinets in all 3 of the bathrooms were not touched. Many light switch plates, if not all, are still dirty. The entryway table has a huge smear of something on the front of a drawer. The shower frame in the guest bathroom was not cleaned on top. I revacuumed the master bedroom, stairs, and upstairs bonus room (the only carpeted areas) and had to empty the canister of my vacuum 3 times. These places were vacuumed by the cleaning service but not well. There is a chip out of one of my picture frames. An electrical outlet plate was broken in the bonus room and the broken piece left in the floor. The kitchen floor was mopped again by my husband because it simply was not clean. The sisal rug in the office was folded by the cleaning service and now has permanent creases in it. Furniture in the living room was left significantly out of place. When we moved the sofa to its original location huge balls of dust were exposed. There are many dirty fingerprints left on my daughter's furniture and closet door. I will say that the service did an excellent job of cleaning the sliders and their tracks, which were very dirty. Hence the D rating instead of F for quality. I am utterly astounded at the complete lack of professionalism demonstrated by the owner of this company. I have photo documentation of all of the above problems I have mentioned.
Description of Work: I contacted this company because I was interested in hiring a routine cleaning service. The owner came to my home and provided me with an estimate of $240 for a deep clean including sliders and a biweekly estimate of $115. I asked that one bedroom not be cleaned (110 sq ft) and that the upstairs bonus room be vacuumed only (300 sq ft). It was noted that we own 2 cats at the time of the estimate. The cleaning was performed on 5/12/15 from 11 am to 3 pm by 2 1/2 people (the owner was there part of the time). My home is 2600 sq ft.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$240
Response from Jennys On The Spot
Well one bad rating in more then 15 years in business and also a first with Angie's List.. What the heck happened to us.. It is my fault... This home had not been professionally cleaned for maybe 6 months to a year the cat hair and dander was impossible to keep up with we cleaned vacuumed and dusted and the hairs and dander re-appeared I explained that we will be able to catch up as we continued the cleaning every two weeks. Also I only charged $240.00 giving a 40% discount because I had been led to believe that we would be cleaning every two weeks. That said I do believe that the customer not being satisfied is partially my fault.. I should have made it clear from the beginning when cleaning has been neglected for a long period of time and there are cats living in the home .. It is impossible to get all that dander out of the air in one cleaning. Believe me I know. I have two cats of my own and you must completely clean all surfaces once a week or you will be overwhelmed.
yvonne K.
04/2015
5.0
handyman service
+ -1 more
The service was great.
Description of Work: He moved heavy items, painted a wall, cleaned a solar tube, changed a furnace filter, and hooked up a camp stove.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$205
Diane S.
02/2015
5.0
handyman service, house cleaning
+ 0 more
unknown
Description of Work: Repaired and painted bathroom ceiling. Good and thorough job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$350
Terry L.
02/2015
5.0
house cleaning
+ -1 more
Great.
Description of Work: Cleaned spotlessly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Randy G.
01/2015
5.0
handyman service, house cleaning
+ 0 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Philip O.
01/2015
5.0
handyman service, house cleaning
+ 0 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Gary and Johnna R.
01/2015
5.0
house cleaning
+ -1 more
Well trained,professional house cleaning service! Awesome job!I highly recommend!!
Description of Work: thoroughly deep clean kitchen, bath,floors & more.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Amanda Z.
12/2014
5.0
house cleaning
+ -1 more
They are great! Very professional, thorough and arrive on time. I would highly recommend Jenny's on the Spot.
Description of Work: Cleaned our entire house. We have them scheduled every two weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
cecille R.
10/2014
4.0
house cleaning
+ -1 more
It went well. Some communication difficulties
Description of Work: clean our home
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$95
Arliss M.
08/2014
5.0
house cleaning
+ -1 more
Pia came out several days ahead of time in order to give an accurate estimate.. She recommended work she thought should be performed (and she was right). On the day of the service the workers were on time were on time, pleasant, amazingly thorough and did a fabulous job. Pia walked them thought the house showing them what eneded to be done and then left them to their work. When they were finished the house sparkled! Pia wandered through when the work was done to make sure it was up to her own standards and had some touch up work done by the women who had cleaned the house. I will recommend JennysOnTheSpot to anyone and will use them again. A wonderful experience.
Description of Work: Deep cleaned a 2,600 square foot house and washed all the sliding glass windows/doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24
Brian S.
03/2014
5.0
house cleaning
+ -1 more
They were expeditious but thorough. Great attention to detail was given to every aspect of the job. We have two dogs. One inquisitive and one intimidating. Pia and her staff worked well around and "with" the dogs.since the initial cleaning we have them on a regular schedule and could not be more happy.
Description of Work: Pia and the crew performed a thorough deep cleaning. Including bedrooms, den, office, kitchen, baths and lanai.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
charles K.
03/2014
5.0
handyman service
+ -1 more
They came on time. Were very friendly and courteous. Went right to work making sure to respect our home while working . They worked quickly and completely cleaned up when they were done. This was the most professional experience we've had in a very long time. We have used this company before for a regular maid cleaning service. We decided to try their handyman service and we are very satisfied with both services. We highly recommend this company.
Description of Work: painted family room & put up floating shelving
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Linnea S.
11/2013
5.0
house cleaning
+ -1 more
Pia and her cleaners have come to my house twice so far--first time for the "deep" clean prior to their starting their weekly service, and last Friday for the first "regular" clean. I'm very impressed with their work ethic, diligence, and thoroughness. They actually MOVE things to clean under and around them. They clean corners and crevices. They wiped down the lampshades (see my note below on cats and you'll guess why this is important)... They fold the laundry, changed the sheets, and put the sheets and blanket on correctly (yes, I've had services who put things on backwards and sideways, and put standard pillowcases on king pillows... Pia's cleaners got it right). They swept off the pool patio, cleaned the patio tables, emptied my husband's stinky cigar ashtrays. They're careful of my two cats, were kindly to them, and made sure doors were not left open. I've used other cleaning services before and they are by far the best. Again, they actually clean, not just push the dust around. Our house sparkled when they left which is amazing since we're also doing interior construction (adding a wall). Overall excellent so far, and my husband and I are very pleased.
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Service Categories
House Cleaning,
Handyman Services
FAQ
Jennys On The Spot is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 7:30 PM
Tuesday: 7:30 AM - 7:30 PM
Wednesday: 7:30 AM - 7:30 PM
Thursday: 7:30 AM - 7:30 PM
Friday: 7:30 AM - 7:30 PM
Saturday: Closed
Jennys On The Spot accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Jennys On The Spot offers free project estimates.
No, Jennys On The Spot does not offer eco-friendly accreditations.
No, Jennys On The Spot does not offer a senior discount.
No, Jennys On The Spot does not offer emergency services.
Yes, Jennys On The Spot offers warranties.
Jennys On The Spot offers the following services: Relax just call Jennys for: House cleaning, Maid Service.. Home Watch Since 1998.