Impact-Ready Inc

We decided to enclose our screen lanai in. Andy came to our house and showed us our options. Decided to go with impact windows. Julio and Derby performed the work. They were very courteous, very quite, worked very professionally, and cleaned up after themselves every day. Branden came by every day to check progress and answer any of our questions. Sandy from the office is also very knowledgeable and answered our questions also. So happy that we had this done. No more bugs, water on lanai, very quite and will not have to clean as often.

We used Impact-Ready Glass to replace 9 contractor grade windows in our home and to remove the old hurricane shutters and hardware. We are extremely pleased with the quality of the new windows and Impact-Ready’s work. The installation went quickly and smoothly, their installation team was professional, courteous and very skilled. We were especially pleased with the way they protected our home and belongings, cleaned up after the installation and removed the old shutters and hardware. We would definitely use them in the future.

The acrylic was a cheaper, thinner product than the 3/16" specified. The panels were measured wrong, leaving a 6" gap. There were no locking mechanisms or crossbars for stability. The track was installed incorrectly, with no drain holes, causing water damage. After many months of delays and excuses, I have requested a refund but have had no resolution and limited response from ownership/management.

Where to begin? They replaced windows on part of the house a year ago and did an excellent job. Therefore we hired them to replace the sliding glass doors. Soon after we signed up with a sizeable deposit, all communication stopped. We couldn’t get any information from anyone. When we finally went to the office to see if they were still in business, we found the order hadn’t been placed on time and the building permit never pulled. When the dust settled, the doors didn’t arrive until after we left for the season. They had to store the doors over the summer and were supposed to install at the beginning of October. They then delayed for another 2-3 weeks. When they finally came for the installation, the doors were scraped, scratched and the caulk was dirty. The glass in one of the doors was badly etched with something and couldn’t be cleaned. It eventually had to be replaced entirely. The installation was terrible - both crews caulked very badly and left a mess to be cleaned up and repainted. The only reason they don’t get an “F” rating is that the owner’s son stepped in, communicated effectively and arranged for the owner’s brother to repair the doors. He was here for 4 days straight, and the doors finally look better. We are now replacing the rest of the windows in the house. Due to our latest experience with Impact-Ready, we are using a different company.

I did an initial project with Impact Ready where they replaced 4 large windows with 2 large windows. They did a very professional job (in 2014). I then had them replace the rest of the windows in the home in 2016 and they had untrained and unsupervised staff involved in the project. I ended up painting around all the windows outside myself and had a long conversation with the owner about it. He took off some of the cost which I was satisfied with (though I would have preferred they had done what they committed to with qualified staff). Two months ago I called them (it's been over a year since they finished) to let them know that two of the windows had turned cloudy. I then called them 10 days later and then again several weeks after that. Each time a call back was supposed to occur and each time they failed to respond. I asked to speak with the owner and was told that he wasn't available. When I asked them to have the manager of the team responsible for making the repairs call me back today I was told that I would have to wait until the owner was back. I'm not sure if this company is even viable at this time. I certainly would not use them again and would not recommend them to anyone considering having them perform window work.

They did the job, but did not pull the permits. I waited over nine months for them to correct the permit issue which almost prevented me from selling the property. The permit has still not been closed. I had to involve an attorney, they are clearly at fault and have been totally unresponsive. I am waiting on thousands of dollars in escrow to be released to me. They have caused me a fortune in time and money; it is still not resolved. It is also a hardship on the new owner who would like to be free and clear as well in case they ever want to sell. I will never recommend or use them again, ever.

Well, since the hurricane everyone wants hurricane rated glass so neither the suppliers could keep up with demand. The project was delayed. However, the installation went extremely well. The installers were extremely professional and perfectionistic. The doors are fantastic. They have more glass and less framing than other brands. Andy convince need me that insulated glass is not needed in Florida do these doors are lighter than insulated. They also cost less! All the glass is LowE. It was stressful waiting for doors which held up our remodel. I’d definitely use Impact Glass again.

Went excellent in beginning and was ready to hire. Seemed professional and a great choice. Then as we progressed with quote etc it all fell apart...Did not complete quote, apologized and said would get quote out right away. No quote came, called back and in the end just decided to let it go. The job was worth approx $45K and the owner just let it go...not uncommon now a days...

Spoke with Andy her the. phone and had him meet my father to measure the windows and get info to provide quote. Upon returning to Florida we met with Andy in the office to further refine details and go over job. This was to be a full house installation approx 18 windows, 3 pane slider and possible replacement off 12 sliders in ground floor, new front door and garage door. Not a small job.Over $25K and with the additions of the downstairs sliders, front door and garage doors I'm guessing more in the neighbourhood of $40 to $50k? We were impressed with Andy although he did work a bit slow and would say he would have quote and then need further information...which is fine and why we went and met with him in his office to go over options...We were actually fairly confident and liked his story so he really all but had the sale. Still the quote never came - so I called and spoke with him approx 5 weeks later and he was quite flustered and told me he had problems with his staff in his office. (reading some the other bad reviews...apparently common) He apologized and said he would have the quote to me in the next three days. I never heard from him again....As a business owner myself I told him I was disappointed and would fire someone for the lack of follow through of even a phone call if I was overworked and coolant deliver. That said, I told him I would give him a chance to deliver the quote....never came...so I guess he did us a favour in the end.

I called a few weeks ago to request a quote and was told someone would call and schedule a meeting the next day. I heard nothing. I called at the end of the day and was told someone would call the next day. I finally got a call and they told me they will come out Friday. I took 1/2 day off work to be home. At 7 PM we got a call saying he will not make it but will be by on Monday. I took the day off Monday to be home. They did not show up. My wife and I have now called several times for the past week and they keep telling us the same thing "we will have someone call you right back". And we continue hearing nothing. I lost 1 1/2 days of lost wages waiting for these unprofessional clowns. If you do not want to do a job at least be honest and tell us. Do not play with us as if we mean nothing to you....well, I guess we do not. So today I had someone from Lowe's come to the house and happy to know for $850 I will have an impact glass door installed in two weeks. Thanks Lowe's for doing something others fail at.

Very well, just waiting to have the painter come out and finish the last piece of the job

Impact Ready was the best choice! After extensive research and several consultations among top rated companies, they we're the obvious choice. Staff is detail-oriented, clean and very courteous. It's refreshing to see the same convictions, leadership, and integrity from our first meeting being demonstrated across the foundation of this company.. Very appreciated, thank you!

Talked to salesperson on phone. Received an email quote from office manager in Bonita Springs. Office manager quoted only 1 of my 2 doors. Asked for quote on 2 doors. Received a phone call from a lady in Naples office saying the quote would be corrected. Never heard a word.

So far, this company has provided the bid, taken final measurements, and ordered the windows. The windows have not yet arrived but I was so impressed with the professionalism of this company thus far, that I decided to write a preliminary review. Everyone I have had contact with has been professional, responsive, knowledgeable, and courteous. The man that did the measurements (Andy?) had some very good suggestions on window placement and design. He had no problem modifying my order. It is appreciated! They even helped me find a contractor to do some of the prep work my house needed! I can't wait for my custom windows to arrive!

Excellent service & workmanship. Very professional staff - explained technical issues to consider - both pros & cons. Answered all questions directly. Finished job within time frame agreed and cleaned up after each days work. Obtained quotes from 3 companies but went with Impact-Ready due to superior quality of product & knowledgeable, experienced staff.

jAndy, the owner came to our Condo, His expertise helped us design our living room sliders so they opened the entire view and stacked into the wall. Formerly, there would have been three doors stacking in the last 1/3 of the window opening and blocking our view. The finished product came out just as planned. The workers from the company were very professional and courteous and made sure to address any concerns. There were some scratches on the living room door but these were corrected and Andy made sure to compensate . Thank You for a great Job. Deb

The sales process was fine. Wanted to do a demo, did not have time. I am seasonal. Windows shipped as scheduled. Project started as scheduled. Windows did not get installed with screens in proper positions as requested. Basically 3 units are inverted, screen on right side in lieu of left. The plugs to cover the screw holes were never installed. The window sill in living room was left unfinished because the mullions on the new window did not match the cuts on the existing stone sill on that window. One window has lost its seal, thus cloudy. After a few calls, found out the Project Manager was no longer with them. Amada (think that is her name) in the office is taking care of the plugs and warranty on the glass. She is very responsive. I am taking care on the sill on my own. I ended up using laminate to make a sill to somewhat match the old sill that was left uninstalled.

Impact-Ready ordered custom windows and doors from CWS. Some cement block work was done for the change in size of some of the windows and doors. The block work did not pass inspections and they had to come back. When the windows and doors came they had measured incorrectly and they had to cut some of the openings larger with cement saws. They were grinding and cutting for two weeks. The house was a mess. Some of the caulk around the windows was 1 1/2" wide and some of the windows were 3-4" smaller than the opening and much interior trim had to be done after they left. They had to come back to make adjustments because some of the windows and doors did not close correctly. I have called the manufacturer CWS several times and they are very unresponsive and refer to to a rep that has never called me. Some of the weatherstrip has fallen off the slider already and we have not moved in yet. The threshold on the french door clicks when you step on it and is loose. The locks on the doors are difficult to use and if you are not familiar with the locks you will not get out in a fire. When all was done they called me several months later because they forgot to charge me $3,500.

Very timely and professional response. I will reach out to this company in the future.

The work went fairly smoothly. We had a great crew of guys working for us. The project took longer than we expected initially, but it was right in line with what they told us when we signed the agreement. There was some minor follow up work after the building inspector reviewed the job. They had left some of the screens out and needed to cover the screw heads after the inspection. There were also a couple of windows which had some minor defects. Those were replaced with no hassle. Everyone we interacted with was very helpful and kept us informed. I would use these guys again in a heartbeat!

Andy Mc Curdy and his team have been very responsive in providing an estimate. Phone calls are returned. Andy the president visited personally to take measurements and describe his products and services. I am now waiting for the windows to be fabricated and look forward to the installation. I have high hopes based on the contact and dialogue that has been going on since I signed the contract. As of now I would highly recommend Imapact Ready

Fantastic company! Impact-Ready was the fourth company to come out and give us a quote on screwing in our front entry. The owner Andy was the only person to council us on the negative impact the screens would have on our house and suggested adding glass inserts. Elissa at the Naples showroom took over the project. After the quote for the inserts came in she suggested looking into full replacements. The cost for new doors was not much more than the glass inserts, and was a superior product so we decided to go with the new doors. The project manager JP was very professional and at the site and in contact with the subs every step of the way. The finishing work by their painter Mario was amazing. The whole process was fantastic!

Excellent quality in-terms of materials for windows and framing. I could also tell you that they clean up after themselves everyday. Which is excellent. The other thing is they listen to you as they are going through the process. So in the middle of the process you think you want to trim around the windows or something a little different they will do their very best to accommodate you. Maybe a little more price depends on what you decide on. I can really can speak more highly on them. I will hire them in a heartbeat.

.We contracted Impact-Ready on 2/9/2015 & placed a $ 2,000.00 down-payment for their services. We were contacted in late March with a proposal for installation on 4/1/2015. For our convenience, I suggested the following week, which was acceptable to both of us. The two installers arrived on time, as scheduled, (a two day job), & installed everything in a very professional manner. They were very accommodating to our small special needs. At the time we contracted the services, we were told of the expected time it would take for obtaining the work permit from the County, & obtaining the doors we requested. That turned out to be spot on.

Went well. They were very responsive and reasonably priced. Windows and doors look great!