Response from Handyman At Heart LLC
February, 13th 2015 [member name removed] [member address removed] Service location: Naples, Florida Dear [member name removed]; I’d like to address the comments and response to your posting. After researching your membership through Angieslist, there was something not mentioned by you; this was the fact that this home was not owned by you, it appeared that you were involved in remodeling this home for someone else. Your original request was to remove, and install new blinds and curtains in three windows. When I first arrived at the property; is seemed like someone else was involved in other projects, as the carpets, and floors were removed, and piled in different areas of this small apartment unit. It certainly was not easy to maneuver through the things stacked everywhere in the house. You may or not know this, in Florida block and stucco structures prevail; wood framing is seldom used, like you’ll see up north. Therefore, many times we have to drill into the block or concrete beans, in order to install a simple blind or shade. Hence, this was the case in one or two of your windows. After finishing the task at hand, you did not indicate needing any additional service; I provided an invoice, you paid by check, and I was on my way to another customer. Over all; the response in my history of reviews; simply cancels the negative comments you have posted; it would have been better that you were honest with me from the beginning, knowing that you may not have satisfied in any way, I would have made restitution in satisfied what you needed accomplished. P.S. I hope that we can work together in the future, in any of your future projects Sincerely, Ralph Jimenez Handyman At Heart, LLC 25260 Divot Dr. Bonita Springs, Fl. 34135