Yes Dear Service Handyman

unknown

not well.

Ray returned my initial call promptly. He came when promised, gave me his proposal. I told him his rate was high but he assured me that the wood would be very expensive. I did not watch him do the work but relied on his honesty and professionalism. I did see the boards but did not see the planks of wood that would be used for the ceiling/roof of the soffit. Ray completed the work within a day and it looked great. Around the 2nd week of Nov. I noticed the wood coming apart in the rear soffit. I called Ray and he told me that he would come to check it. During the next 2 weeks I called him and texted him numerous times. He was always apologetic and polite when I spoke to him. At one point he didn't answer my calls and I became concerned because in the past the would always answer or call me back. Finally I got him and he told me that he had trouble with his phone. During these text he asked me to send my address which I did. I didn't hear from him and when I did that's when he let me know he had to replace his phone. i sent the address again and he acknowledged receiving it and again assured me that he would take care of the problem. The last communication was a text saying he was on I95 heading south and would be at my house about 5pm. I wasn't home but told him ok. By the time I got home he hadn't arrived. I texted him to let him know I was home but got no response. I finally texted him to let him know I was very disappointed in him and his work. I have since had his worked checked, he only replaced the boards but not the ceiling/roof. All that ceiling wood was rotten. What I was charged was not a fraction of what Ray charged. I am very hurt and disappointed not to mention being ripped off royally. This puts a bad taste in my mouth for Angie's list. I know it's not their fault but it just doesn't sit well with me.

When Ray was here to do pressure cleaning, he also looked at the work to be done on the front porch soffit and facia. It was rotten and water gushed into the area. He gave an estimate for that work ($2500.00), as well as stated he could, for a small amount more close in the open areas underneath the sink and behind the dishwasher and fix the doors so they would close more easily. He started this work the last part of June, finishing on July 10. He did the work as estimated, adding a new front porch light to the job. He completed work on all by July 10. The front area looks great, the doors now close more easily and the kitchen area is back to normal.

Ray visited the house to provide an estimate. He looked everything over and told us what the job would cost. The quality of his work was excellent. The few spots he missed, he came back and finished off without any hesitation on his part. We appreciated his promptness, responsiveness and working with us on what needed to be accomplished. He charged exactly what he estimated.

It was a very good experience.

I am a very satisfied customer and would use Ray Vincent again.