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MOLLY MAID of West Boca Raton

House Cleaning

About us

Molly Maid of West Boca Raton and Coral Springs has been in business since 2007. We currently employ 25 people and run 10 teams of Home Service Professionals thru the West Boca Raton, Pompano, Coral Springs, Margate, Sunrise and Plantation areas. See website for additional service areas. Cost is determined by the job. Additional phone number - (954) 756-6243.

Business highlights

17 years of trusted experience

Services we offer

Residential Cleaning. Move In and Move Out cleans. One Time and Occasional cleans. Weekly, Bi-weekly and Monthly (every four weeks). Every clean is a deep clean for us !!

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.412 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
58%
4
25%
3
17%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.6
responsiveness
4.8
punctuality
4.8
Showing 1-12 of 12 reviews

Marie M.
05/2024
5.0
house cleaning
  + -1 more
Im using this service for the first time. I am very pleased with the great service and professionalism of Esther and Fiorella. The were on time made contact with me and carried out the job exceptionally well. Now my place looks brand new with their help. Thanks Esther and Fiorella. Job well done.
Description of Work: Deep cleaning after renovation

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$355

Pat S.
07/2022
5.0
house cleaning
  + -1 more
We use Molly Maid service weekly. Paige & Amanda are Awesome. They do an amazing job. They are both professional, friendly, thorough and punctual. They always call prior to arriving. We are happy to have them every week. Thank you!!😊
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kay O.
07/2022
5.0
house cleaning
  + -1 more
Great. Paige & Amanda do such a god job. We are so happy to have them every two weeks. You are lucky to have them as employees. Thank you.
Description of Work: cleaning of condo

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lloyd W.
08/2017
5.0
house cleaning
  + -1 more
.
Description of Work: House Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Lloyd W.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

michelle B.
10/2014
4.0
house cleaning
  + -1 more
I have used this company for 2 years and for the most part the cleaning was good. I had to call a few times regarding vacuuming that was missed, beds that were not changed, doors left unlocked a few times. The team over the past few months was better than those in the past so it seems as if the screening at MM is improving. I had received a call from MM stating that other homes had some issues with theft and they wanted to know if we were affected as well. We were not and it overall good that we were contacted however still made us a bit nervous.
Description of Work: Used Molly Maids for 2 years - cleaning was generally satisfactory but issues from time to time.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$115

Response from MOLLY MAID of West Boca Raton
Dear [member name removed], We are sorry to hear you were not 100% satisfied after two years of service. We understand there were a couple of complaints over the two years of service but we DO NOT have any record of complains about theft. We are very serious about the overall satisfaction but even more when there are questions about the integrity of the people we send to our customers homes. We will be happy to call you to clarify the issue. Thank you for the feedback.

DIANE I.
09/2013
3.0
house cleaning
  + -1 more
mixed results with cleaning my home. had to have cleaning service come back twice. the cleaning people never clean my tub. I'd come home and my hair would still be in the tub and the soap scum was never cleaned. My house is a 1 bed/ 1 bath and I'm not a dirty person. How had can it be??
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
3.0
value
3.0
responsiveness
5.0
punctuality
5.0

$70

Response from MOLLY MAID of West Boca Raton
Dear [member name removed], Thank you very much for your feedback. We just recently became an Angie's List member and that is why we never replied before. We checked our records and we did not find an address with your name in our Florida territory. Any way, we will be happy to address those issues and see if we can make it up for you. Please call us at 561-962-6710 or email us at bocaraton.fl@mollymaid.com. Thank you again.

Melissa B.
09/2013
5.0
house cleaning
  + -1 more
Went really well . A team of 3 uniformed ladies came , right on time, did a brief walk through and got to work right away. I paid for 2 hours for an initial deep cleaning and now every week they will come and maintain and clean and mop kitchen bathrooms, vacumme ect. They were very nice ladies, went right to work finished in two hours and made sure I was happy with everything. They cleaned a lot of of things I forget about like picture frames on walls, and tables, blinds & baseboards. Very happy..
Description of Work: Deep clean of 2 story home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from MOLLY MAID of West Boca Raton
Dear [member name removed], Thank you very much for your kind feedback about our service.

virginia T.
06/2013
4.0
house cleaning
  + -1 more
There are satisfactory but too expensive.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from MOLLY MAID of West Boca Raton
Dear [member name removed], Thank you very much for your feedback. We are sorry you felt our service was expensive. We do recognize our price is higher than other companies. However, when we compare our customer experience with other companies and the added value of having insured, bonded, perfectly screened and drug tested employees as well as reliability and responsiveness we think we have a more fair price. We respect our customers opinion and just hope to have the opportunity to service you in the future. Thank you.

Dawn P.
06/2012
3.0
house cleaning
  + -1 more
I've been using Molly Maids for a while now and have been generally pleased with the work. We had an issue where on one occasion the house wasn't completed when i returned home. A well used scrub brush was left in a dirty kitchen skink, counters weren't wiped down, etc. Quite a bit was left undusted throughout the house and it just looked like ti had been a very rushed process. I called them to complain and they cam back out the following day and re-did those things that had been missed. They did a great job and I was pleased and continued to use them. There have been a few times since then that the job done wasn't as I had hoped but not worth complaining about or dragging them back so I cleaned those places myself. This last time they were at my home was the end. The house hadn't been vaccumed, my husband's office and bathroom hadn't been touched, there was mold starting to grow in one of the showers and it was ignored. Dusting wasn't done, kitchen counters hadn't been clearned. From what we could tell venetican blinds had been dusted, one of the bathroom sinks and mirrors had been done but that seemed to be it. This time when I called I was angry. They were very apologetic and cam back out yesterday to finish the house. Once again, they did an excellent job. I called and left a message that I was pleased with the re-do but very unhappy with the inconsistency of the work done. I said that if I could get the job done very time like they had done the re-do I would continue to work with them and to call me if they wished to discuss. Otherwise they could mail my key back to me. That was last night and as of 2pm today I have not heard back so I'm assuming business must be good and we're done. When there're good - they're very good and when they're back they are really bad - no consistency!
Description of Work: Cleaning of a 4 bedroom, 3.5 bath townhouse. Two working adults and a non-shedding dog live in the home. They agreed to clean floors, vaccum, dust, clean bathrooms (1 of which is a guest bathroom and rarely used). Two of the 4 bedrooms are also used very little - one is a guest bedroom and they other a very organized and under used craft room. They also agreed to dust ceiling fans and wipe down baseboards.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

$120

Response from MOLLY MAID of West Boca Raton
Dear [member name removed], Thank you very much for your feedback. We are just answering now because we recently became Angie's List members and we are now finding out about the feedback from our customers. We do remember the case and we are very sorry about the inconsistency you mentioned. We also know we were not quick in getting back to you the last time you call us and we are sorry for that too. Since then, we have changed a few members in our staff, retrained others and kept those with good quality and customer service skills. We apologize again for the inconvenience and would like to have the opportunity to service you in the future. One of our staff members will give you a call next week should you want to try our improved service. Thank you again for your business and for your feedback.

Martin M.
04/2012
5.0
house cleaning
  + -1 more
They did a good job. They were very professional and thorough. They cleaned inside and tops of my cabinets. They worked several hours on getting the house perfect before I put it on the market.
Description of Work: They cleaned my whole home after I had done some painting and remodeling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from MOLLY MAID of West Boca Raton
Thank you very much for your kind feedback [member name removed]

MADEM R.
03/2012
4.0
house cleaning
  + -1 more
I had two people come in for two hours, and I think they are good. They are nice people. They are definitely a big help for people who actually work. They do a decent job. I will continue to use them in the future.
Description of Work: I use Molly Maid of West Boca Raton for housecleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$115

Response from MOLLY MAID of West Boca Raton
Dear [Member Name], Thank you very much for your kind feedback. We recently became Angie's List members and are taking care of responding all our customer feedbacks. We value your loyalty and appreciate your business.

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    MOLLY MAID of West Boca Raton is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    MOLLY MAID of West Boca Raton accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, MOLLY MAID of West Boca Raton offers free project estimates.
    Yes, MOLLY MAID of West Boca Raton offers eco-friendly accreditations.
    No, MOLLY MAID of West Boca Raton does not offer a senior discount.
    No, MOLLY MAID of West Boca Raton does not offer emergency services.
    Yes, MOLLY MAID of West Boca Raton offers warranties.
    MOLLY MAID of West Boca Raton offers the following services: Residential Cleaning. Move In and Move Out cleans. One Time and Occasional cleans. Weekly, Bi-weekly and Monthly (every four weeks). Every clean is a deep clean for us !!

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed