Refinishing, precision repairs and retouching of furniture . Upholstery. Moving damage. Broken joint repairs. Antique restoration. Water and fire damage restoration.
Advice to the wise: Stay away from this furniture repairer. If you do use them, take well-lit photos of the furniture to be repaired., close up and frem every angle, including areas not directly related to the repair. The owner of this franchise store will not take responsibility for a botched repair and keeps insisting areas that should not have been touched were improperly finished before his employee "repaired" the piece. I would have preferred to deal with the gashes they were asked to repair rather than the way the furniture looks now.
Description of Work: Price is not applicable because bill will be sent to third party maid service that hired Furniture Medic to repair damage to my furniture. Date of service is approximate because I do not have the invoice before me now (but can get it if necessary). Furniture Medic was supposed to fix two gashes to the base of a bureau, the largest of which was about 1.5 inches long and 1 inch wide. They should have patched the gashes and touched up the small area of paint to blend the patch area with the existing paint.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Response from Furniture Medic by Simon Warren
We were asked to carry out this repair by a cleaning company that caused the damage. The customer claimed that we had carried out additional work to the piece that would have taken in excess of 3-4 hours. We were only in the home 1.5 hours. The cleaning company met with us at the customers and were happy with the work we carried out. The customer also complained to the Better Business Bureau. We responded to them, they reviewed the case and it has been closed with no further action required.
Contact information
10034 Spanish Isles Blvd Unit C19, Boca Raton, FL 33498
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Service Categories
Furniture Refinishing and Repair,
Upholstering
FAQ
Furniture Medic by Simon Warren is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: Closed
Furniture Medic by Simon Warren accepts the following forms of payment: Check
No, Furniture Medic by Simon Warren does not offer free project estimates.
Yes, Furniture Medic by Simon Warren offers eco-friendly accreditations.
No, Furniture Medic by Simon Warren does not offer a senior discount.
No, Furniture Medic by Simon Warren does not offer emergency services.
No, Furniture Medic by Simon Warren does not offer warranties.
Furniture Medic by Simon Warren offers the following services: Refinishing, precision repairs and retouching of furniture . Upholstery. Moving damage. Broken joint repairs. Antique restoration. Water and fire damage restoration.
Leather repairs and caning.
Contact information
10034 Spanish Isles Blvd Unit C19, Boca Raton, FL 33498