Besser Computers

Our laptop was running slowly, and we needed it repaired and returned ASAP for an important project. Mr. Besser came to our home to pick up the computer, and though he promised to have it "like new" within 24 hours and to provide an hour of in home set-up upon completion of his work, we were forced to go to his "office" (his garage) and retrieve the computer after two days. Once we got it home, we noticed that the screen was partially fuzzy, data was missing, and it was still running slowly! He came by to take a look, had no idea how to fix the problem, and referred us to another repairman, who told us that our screen was cracked and that we had to re-install a number of our programs. Some important data was lost. When we attempted to reach Mr. Besser over the course of the next five days, his phone went straight to voice mail and then completely stopped accepting messages. After a week, we returned to his "office" to discuss the issues, and he refused to stand by his work, accepted no responsibility for the damage, and offered no compensation or support for the lingering problems. He behaved in an unprofessional manner with no concern for customer satisfaction.

Bruce patiently diagnosed a problem we were having with our computer system and got it up and running again at a very fair price. He has also re-built and overhauled computers for me as well.