ASP - America's Swimming Pool Company

Unfortunately, I can't recommend this pool builder to anyone. Marcus promised me that my pool will be ready in July 2023 and it will only take 5-6 months to build it, well now we are in mid October, they just finished it but I need to wait another month before I will be able to use it as the pool needs to be fired up. Throughout the building process there was some issues that came up. For example ASP suppose to install 2 bobblers on my sunshelf, it was on initial plan from other builder that they suppose to match, they told me to send them a quote from other builders they could match that quote for EXACT same pool. I sent them the pool plan several times but they did not included several items it in the final drawings. I notices that there was an issue only when they shot concrete. Then they suppose to build columns, Marcos claimed they were not on the final drawings even they was on competitors, and they suppose to match that. So they expected me to read professional engineering drawings of the pool and approve it, when I did, whatever was missing from initial quote that they CHARGED me for. I talked to the builder and told them that it was their job to enter the quoted pool into the drawings, if they never did that I can't be responsible as a costumer I did my part of the job. AND now when you never built it I understand , you made a mistake, but you still charged me for that when you quoted and match the other quote, then I expect to get my money back. Finally, when they poured concrete I went down to the shell and measured the Dept of the pool in the deep end and I was shocked, the pool was 6-7 inches shallower that its suppose to be. Instead of 5 feet dept they built it 4.5 at the water lever, I confronted the builder and sent them pictures as proof, but they reassured me that the pool is not finished yet and they told me I took measurements wrong. I told them that the water level of the pool won't be 5 feet after final finish as it will add additional height, so the builder could do something before it was too late, but they chose not to and finish the pool as is. I sent my measurements to both Marina and Marcus Diamondbright added another inch to the pool depth and its only 54 inches at the deepest part of the pool, and about 50-52 inches by end wall of the pool, while its suppose to be 5 feet deep in the deep end (60 inches). I confronted the builder again and Marcus came by the job site. He tried to convince me that they are within the variance of 2-3 inches if we fill the water all the way to the top. I told him that I can't do that as the design of the pool don't allow that, because if I do that.1. The water will touch the coping and pool will overflow every time when someone enters the pool. 2. The pool water will flow to hot tub as now there is less than 1 inch difference between the water levels. 3. The skimmer won't work properly because they won't be an air space, so its not going to take the dirt out from the pool as its designed. 4. The pool water level will be above our pool table (that cost me thousands to build) now its only 1 inch from the water level in the pool. Markus response was : I DONT CARE, we are within variance of 2-3 inches if we fill the pool all the way to the top, also he start telling me that the pool depth is measured not by water level but the wall of the pool, which is a complete nonsense. I told him that his response was unacceptable as I spent almost 130k on this pool, waited for almost a year but ended up with a huge puddle. I am 5.9 and when I go to the deep end of the pool the water reaches only lower part of my chest and I am not completely covered by water. Trust me, there is a huge difference a 5 feet in the deep end and 4.5 feet. The builder refused to do that, also they did not offer any monetary refund, instead they are claiming I owe them 6 k balance. I rejected to pay and will be taking legal steps against the builder. So stay far away, they won't honor any repairs in case something goes wrong but rather try to convince you that this is within variance...

Better than expected