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Arrow Exterminators Boca Raton - 5782084

Pest Control, Animal Removal

About us

In 1964, Starkey Thomas founded Arrow Exterminators, the parent company of Stark Exterminators and it remains family owned and operated today. Stark Exterminators is a full-service company specializing in the best Pest Control services, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Lawn Services, Handyman Services, New Construction Treatments and providing documentation for Real Estate Transactions. We offer these services for both residential and commercial customers. Our mission is to provide superior quality services to our customers at a great value and in the most environmentally responsible manner.

Services we offer

Pest, termite, mosquito & fire ant protection for home.

Photos of past projects

Reviews

3.510 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
20%
2
10%
1
20%


Rating CategoryRating out of 5
quality
3.6
value
3.4
professionalism
3.6
responsiveness
3.3
punctuality
3.1
Showing 1-10 of 10 reviews

Christopher H.
05/2015
1.0
pest control
  + -1 more
Do not use them --- They claimed that I needed to spray for mosquitos year round and being new to Florida, I believed them. Five other pest control services said you only need to spray in the summer months. The service was a total waste of money and ineffective. In fact, one of men spraying told me they had an updated spray since the other wasn't very effective. What have I been paying for. Their accounting is terrible and they continue to harass me to pay a bill that I've paid twice. They keep asking for records which I provided once and now I have to spend another hour looking for the payments again. Terrible service in every way. I've asked them to forget about the remaining $45.00 since the service was useless and I have paid, they have refused.
Description of Work: Sprayed for mosquitos

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$45

Tom G.
06/2014
3.0
pest control
  + -1 more
They do not return phone calls They are always late for appointments They do not maintain things until you call to complain
Description of Work: Termite control inside pest control lawn ferilizer and pest control

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

$1,300

Alicia B.
09/2013
3.0
pest control
  + -1 more
They were recommended to me very, very highly because I have a friend who just thinks they are wonderful. But I did not have the same look. They are really good with communicating when they have come but the problem is they do not come as often as they should. He was here yesterday and was supposed to have been here in mid July and they never came. My air conditioning guy was here, who was fabulous, and he went up to check something in the air conditioning in the apartment next door where nobody is living and he found a dead rat up there. That was why we hired them, to get rid of the rats and so they haven't gotten rid of the rats. And I brought I years policy from them and it costs a lot of money. It was $800 per apartment. I only called them because my friend thought they are wonderful.So, for $800 per unit and there were two units, they came out for the first couple of weeks and got the rats that we were aware of and they stopped coming. And it seems like if you are buying for a year, then they should continue to check in with you. I have threatened them. They have made me so angry and so I told them that I would report them to the Better Business Bureau and I got some activity after I did that.
Description of Work: I use Arrow Exterminators Boca Raton for pest control.

Rating CategoryRating out of 5
quality
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$800

Response from Arrow Exterminators Boca Raton - 5782084
Our goal at Arrow is your 100% complete satisfaction. I would like the opportunity to speak with you personally regarding your situation and will be following up with you today. Thank you, David Frankel Boca Raton Service Center Manager

Edward G.
06/2012
5.0
pest control
  + -1 more
Thanks to them we have no bugs or rodents. They even call us to make sure it is ok for them to come and do their treatment.
Description of Work: Arrow Exterminators comes every other month for pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$46

Eric M.
05/2012
2.0
pest control
  + -1 more
Generic pest control w/ unresponsive customer service. Unreturned calls and missed appointments make for a not very good experience.
Description of Work: Pretty generic, un-special pest control.The real issue is that when they are going to be late or can't make an appointment, they don't let you know. I understand that a legitimate +/- 15 minutes is reasonable for a service call, but more than an hour? My time is too valuable and so is yours.You can use these guys and, like others, your pest issues will be controlled. So, if the product between all of these companies is the same, why wouldn't pick one that gives a great customer experience.You will NOT get that kind of great customer experience with Arrow Exterminators. Pest control is a very competitive field -- and we're lucky as customers that we have so many choices. Let's reward the good companies and pass on the bad ones.This is not a good company, in my opinion. You can do better.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0


Harold E.
04/2012
5.0
pest control
  + -1 more
They come the next day after calling and they are terrific. They are always prompt and do a good job. We will continue using them in the future.
Description of Work: We use them for pest control.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard T.
04/2012
5.0
pest control
  + -1 more
They are excellent. We have used them for several jobs and have used them for 20 years approximately.
Description of Work: We have a monthly service inside and outside the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

barbara F.
12/2011
1.0
pest control
  + -1 more
Hired for bedbug exterminating in a rental apartment. Didn't show up for treatment as scheduled. Didn't follow any standard protocol regarding timing and type of accepted treatment for bedbugs. Used chemical treatment instead of steaming or freezing. Not only didn't solve the problem but the delay in correct treatment allowed the problem to escalate. Emailed the company president regarding overall dissatisfaction. He never responded
Description of Work: Hired for Bedbug exterminating in a rental apartment. Didn't show up for treatment as scheduled. Didn't follow any standard protocol regarding timing and type of accepted treatment for bedbugs. Used chemical treatment instead of steaming or freezing. Not only didn't solve the problem but the delay in correct treatment allowed the problem to escalate. Emailed the company president regarding overall dissatisfaction. He Never responded.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,800

Maureen M.
11/2011
5.0
pest control
  + -1 more
They do a great job. I've never had any problems with them. I've been using them for 10+ years.
Description of Work: They come every quarter and spray inside and outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Robert H.
07/2011
5.0
pest control
  + -1 more
unknown
Description of Work: I used this company once before. Everything turned out fine with this company. I didnt have any complaints with them.
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pest Control,
    Animal Removal

    FAQ

    Arrow Exterminators Boca Raton - 5782084 is currently rated 3.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    No, Arrow Exterminators Boca Raton - 5782084 does not offer free project estimates.
    No, Arrow Exterminators Boca Raton - 5782084 does not offer eco-friendly accreditations.
    No, Arrow Exterminators Boca Raton - 5782084 does not offer a senior discount.
    No, Arrow Exterminators Boca Raton - 5782084 does not offer emergency services.
    No, Arrow Exterminators Boca Raton - 5782084 does not offer warranties.
    Arrow Exterminators Boca Raton - 5782084 offers the following services: Pest, termite, mosquito & fire ant protection for home.

    Contact information


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM