ADT Security Services

Rene Mendez from ADT came to our house on 6/15/15 and immediately noted the lack of smoke detector monitoring, and installed new wireless detectors. ADT is Very Lucky that we had no fire. ALWAYS MAKE SURE THAT ADT CHECKS EVERYTHING, ESPECIALLY the smoke detectors! I am still waiting to hear back about my formal complaint

They're okay. I think my husband pays about $47 a month. The responsiveness was actually very good.

It depends if I am going to use their services again in the future.

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I have no complaints. I haven't had any issues with the system.

Installation was smooth and on time. The installer was knowledgeable and helpful, and he advised us about less expensive options. Since we had the system installed, we have had one break-in attempt and two false-alarms. The break-in was foiled when the alarm system was activated, and the false-alarms were due to a problem with the house that was since rectified. All contact with ADT has been positive and helpful. Our home is not in Florida, so this is a review for the national company, not a local provider.

I used the service for 15 months and cancelled on 12/21/2009. Upon cancelling the service, ADT informed me that I have a 3 year contract. I told them that this is not true. I never agreed to a contract, nor did I sign anything. ADT informed me that they will be sending me a bill for 75% of $32 X the remaining 21 months of the so-called contract, totalling approximately $505. They said that if I fail to pay it, they wil forward my account to a collection agency. ADT is attempting to fraudulently collect money from me that I do not owe. I never signed a contract, nor did I make any oral or written agreements with them regarding terms of a contract. The service was activated under the strict condition that it was on a month-to-month basis and that I could cancel at any time. ADT made no concessions for my case, since I already owned the equipment. After researching ADT on the internet, I found hundreds of similar complaints about them. They are oviously scam-artists, liars and cheats. I would never use this company again.

Good overall service.

They never disconnected service in the apartment as we requested. Instead they have been double billing, once from my husbands account, the other from mine, and in the process of moving, which cost $600, they changed us from a one year contract to a 3 year without telling us. Once my contract is up I will never use them again. Half the time the system doesn't even work.

Horrible service! First, they had our address wrong and were monitoring a house that doesn't even exist for 2-3 months. They never sent us statements when they drafted our account. They called us repeatedly about alarms and system outages and failed test signals. Overall it was overpriced, the customer service was non-existent, terms were confusing to the layman, and we found it impossible to cancel the service after all of this. We sold the house but they kept saying they couldn't stop monitoring for 30-days. In the mean time, someone else moves in who doesn't have the code to our system. I don't even know how many times emergency personnel were sent over there after we moved. It was such a hassle!