Happy with service. BH now gone Spectrum is here................................
Description of Work: Modem problem.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Kathryn B.
07/2017
4.0
internet service, cable tv service, landline phone service
 + 1 more
The work went well and was done in a timely manner. The technicians were professional and personable.
Description of Work: First they installed our internet connection. Then a sales rep came by and convinced us to leave DirecTV and told us about using a Roku device to make our service cheaper. The installer was there the next day, a holiday, to upgrade our service. When we had a problem with the Roku, the sales rep was more than happy to help us out on his own personal time.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
ANITA G.
06/2017
4.0
internet service, cable tv service
 + 0 more
I had to order installation 3 times because they kept losing my order. can not sign on their website to get a clear list of benefits and channels included, can not get customer service,
Description of Work: cable, internet and telephone
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
Jeanette B F.
05/2016
5.0
cable tv service
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Jeanette B F.
05/2016
5.0
internet service
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Joseph T.
04/2016
5.0
cable tv service
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Beth L.
03/2016
5.0
cable tv service, internet service
 + 0 more
unknown
Description of Work: Install cable and internet
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stephen H.
12/2015
3.0
cable tv service
 + -1 more
unknown
Description of Work: Installation
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
Russell T.
10/2015
4.0
cable tv service
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Sally B.
04/2015
5.0
internet service
 + -1 more
They were prompt when they set up my internet service. The coverage is good. They need to come down on their price a little bit. What they're charging is a little bit too much. They should come down to a better price for internet service.
Description of Work: They provide my internet service.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patricia K.
08/2014
2.0
cable tv service
 + -1 more
The last time the cable tech. came to my residence he didn't come inside. He worked on the outside box and I didn't even know he was there.
Description of Work: I have been having an ongoing problem with bright house for 7 (seven) years now. My home is at the end of the line. I change cable boxes faster than the seasons change. I cannot receive a signal in the center rooms in my home and the new little boxes added to the t.v's without a cable box is the worst. The only other service I can get is dish unfortunately my homeowners will not let us have the satellite on the house. I like bright houses service I just wish I didn't have so much trouble.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
2.0
punctuality
4.0
Miriam C.
08/2014
5.0
cable tv service
 + -1 more
Tech arrived on time. Very processional
Description of Work: Reset/replaced cable boxes after power surge
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
michael C.
06/2014
5.0
cable tv service, internet service
 + 0 more
Professional and knowledgeable staff both customer support and field techs.
Description of Work: Cable and Internet service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Linda A.
06/2014
5.0
cable tv service
 + -1 more
The tech was on time and very knowlagable of what was going on. After performing a few tests inside the house he located the problem at the street. He spent the time to explain what the issue was and repaired it. I has be had no problems since.
Description of Work: They sent a specialist to take care of an internet connection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Larry W.
01/2014
5.0
internet service, cable tv service, landline phone service
 + 1 more
They are very good! They come when they promise, do their job, and are always professional. 411 gets you directly through to their service which is wonderful! You definitely get what you pay for. They also have 20,000 hot-spots throughout the nation that I can access with their service.
Description of Work: I have a monthly plan with this provider that includes 30 MG of internet, full Cable, security, unlimited long-distnace, and remote access to home devices.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Mary A.
06/2013
5.0
cable tv service
 + -1 more
He was very knowledgeable and helpful. Explained the new remote, and was efficient.
Description of Work: Activated the outlets for cable TV and Internet and brought the service into the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
barry C.
05/2013
2.0
internet service
 + -1 more
Very well, installer was on time and very professional. I know I was a cable tech from the late 60's to the early 80's. I just moved from ocala fl to belleview fl. In ocala I had cox cable 18mbs download speed for $37.00per month. With brighthouse I have 10mbs download speed for $57.00 per month. I am paying more and getting less. I will be looking for another service provider.
Description of Work: installed internet service
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$57
Lindsay R.
05/2013
4.0
cable tv service
 + -1 more
My DVR recorded pictures was erratic and not working properly. Called and spoke to a technician who stated that BH was aware of the problem and was working on it. He was very considerate and gave me a reimbursement for my problems. I guess they are still working on it as it is not fixed as yet. Will wait until the end of the month and call back if not fixed.
Description of Work: Cable problem with the DVR system
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
IDA K.
03/2013
4.0
cable tv service
 + -1 more
very positive experience overall. it did not take long to install my services.
Description of Work: they came in a installed internet and phone service. the guy was very professional and explained everything in a way i could understand. have had bright house for years. they are good.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Lorraine S.
05/2012
5.0
internet service, cable tv service
 + 0 more
The prices seem to go up and I do not watch most of the channels I get. I think the price is too much. I really do not have any problems with them. They were on time when they came out.
Description of Work: They provide me with television and the internet. They came out to change my box for me when I got a new television.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$103
Jane S.
04/2012
5.0
cable tv service
 + -1 more
We have used Bright House since we moved in and compared to other things, the price is good. I am satisfied with their service and will continue to use Bright House Networks for our cable television.
Description of Work: Bright House Networks is our cable television provider.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Brenda H.
04/2012
4.0
internet service, cable tv service, landline phone service
 + 1 more
It's the only one I can use here. Sometimes the internet service is sketchy. It'll say that the server is too busy.
Description of Work: I use them for internet, phone and television service.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$129
Rebecca L.
04/2012
5.0
internet service, cable tv service, landline phone service
 + 1 more
I've been using them for about a year now. There's a lot of issues, but they get right on it.
Description of Work: I use them for phone, cable and internet service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Bill S.
03/2012
5.0
cable tv service
 + -1 more
They have been very very good and extremely responsive. They have services for internet and phone as well.
Description of Work: We have been using them for about a year and a half.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
JUDITH S.
03/2012
4.0
internet service
 + -1 more
They are dependable. The prices are a little high. They aren't very responsive. The communication within the company isn't very good.
Description of Work: I receive my internet and television service from them.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
TV Service - Cable,
Internet Service,
Phone Service - Landline
FAQ
Bright House Networks is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
No, Bright House Networks does not offer free project estimates.
No, Bright House Networks does not offer eco-friendly accreditations.
No, Bright House Networks does not offer a senior discount.
No, Bright House Networks does not offer emergency services.
No, Bright House Networks does not offer warranties.
Bright House Networks offers the following services: Internet, cable.