Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

United Refrigeration and Air Conditioning Inc

3.7(
7
)

Heating and Air Conditioning, Dryer Vent Cleaning, Lead Testing & Removal,

... +3 more

About us

Our company has been established since 1975. We are the local dealer and service representative for Trane commercial and residential HVAC (Heating, Ventilation, Air Conditioning) and Master-Bilt products. We also own the DUCTZ franchise for Polk, Hardee, and Highlands Counties. (www.ductz.com) We are also service representatives for Manitowoc, Hoshizaki, Scotsman, and Crystal Tips ice machines, as well as Dealers of the same. We maintain and service all brands of air conditioning systems. Our ongoing training programs result in technicians and management with a variety of certifications including EPA Section 608 Universal, Lead Safety for Renovation; BPI Building Analysis; BPI Envelope; NADCA Certified Ventilation Inspector and Air Systems Cleaning Specialist. All processes are EPA and NADCA protocol. For after-hours calls, we utilize an answering service staffed by real people. We have qualified service technicians on-call 24/7. Our regular rates are in effect from 8 am to 8 pm Monday thru Friday, and 8 am until 5 pm on Saturday. Our Service Plus Maintenance Members enjoy no overtime and priority status. We offer financing through Wells Fargo and can have an answer to you almost immediately.

Business highlights

50 years of trusted experience
Emergency Services Offered

Services we offer

Maintenance, service, sales & installation - HVAC systems, supermarket & restaurant refrigeration equipment. Walk-in coolers & cold storage rooms, labs, more.

Services we don't offer

Household Refrigerators.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.77 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
29%
3
29%
2
14%
1
0%
Rating CategoryRating out of 5
quality
3.2
value
3.4
professionalism
3.6
responsiveness
4.2
punctuality
4.2
Write a review
Showing 1-7 of 7 reviews
Susan H.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: The technician was very professional and polite. He performed very well.
Rating CategoryRating out of 5
Yes, I recommend this pro
Susan H.
06/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The service performed was very good. I was suppose to receive an emailed receipt but never got it. I called an no one called me back.
Rating CategoryRating out of 5
Yes, I recommend this pro
Daniel R.
12/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Had to replace fan on top of a/c unit, they did not have part tried to sell whole new unit
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
$75
Janet H.
09/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: A/C checkup. Freon low. Too anxious to sell new a/c unit.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
steven H.
06/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I called the morning and scheduled a service call for the afternoon, he said they would call me back and confirm a time. I waited till noon before I called them he seemed confused and told me they would be there about 3pm. The technician arrived at three and proceeded to to inform me about pricing of services he had yet to preform. He then hooked his gauges to unit and told me that the refrigerant had leaked out and that the outlook was very poor for a repair, I am a mechanic by trade and feel sure that if I had not coaxed him into repairing the unit, I would have ending up replacing the entire system for what was a relatively simple repair. | |
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$400
David L. M.
05/2013
2.0
heating & air conditioning/hvac
  + -1 more
Although our past experience with United Refriger. & A/C has been quite good, It only takes one bad experience to change an opinion. I doubt we will continue our relationship...
Description of Work: Checked for cause of heat pump stoppage; reported "No Freon"; This co. did our annual service (per agreement) on 4/20/2013. Tech advised that Freon recharge and leak test would cost approx $800.00. I declined and asked some friends for suggestions, and one put me in touch with a very professional "indepenndent", who checked the unit, could not detect any leaks, and recharged it for HALF the ealier quote. This included a reasonable service-call chg., and "baby-sitting" the unit for over 3 hrs. to monitor it.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$86
Response from United Refrigeration and Air Conditioning Inc
We apologize for the delay in responding to the customer's concerns. We were unaware of this report until recently. The customer has two systems and have been customers since 2006. On the first maintenance visit it was brought to their attention that there was biological growth in both the duct system and the air handlers and recommended duct cleaning. The maintenance visit in 2008 again reported heavy biological growth in the duct system and air handlers. One of the accumulators was reported leaking. In 2010 the work order again brings to attention the suction accumulators leaking/corroded and the biological growth issue. United has always kept our customers' interests first and foremost. We therefore do our best to keep our customers informed as to the condition of their unit(s) and at what point replacing a system becomes a better value than putting money into an older system. We also understand customers, for whatever reason, preferring to put off replacement, so we try to inform the customer of both options. As such we advised our customer of the costs to “refurbish” their systems by replacing some leaking and poorly performing parts, which would in turn increase the efficiency of the systems and result in lower electric bills. The last Service Plus Maintenance was performed April 2, 2013. The last call was May 20, 2013 when we were called out due to the air conditioning system not cooling. One of the many steps and tools used in diagnosing a system is for the technician to use refrigerant gauges to check the refrigerant pressure. The resulting pressure reading gave clear indication that the unit was out of refrigerant. As a refrigerant system is a sealed system, the only way for this to happen is for the system to have one or more leaks, or the refrigerant was released through the valve. The best way to find a leak is through an electronic leak detector or in the event of an elusive leak, through the introduction of UV dye. When a system is so devoid of refrigerant that a negative pressure reading is obtained, the system should always be evacuated and if necessary a drier installed, after the leak is found and repaired, and before refrigerant is added. Our customer was given a quote of $705.00 for this work. Any professional, certified and licensed business in the State of Florida is required to carry insurances such as General Liability and Workman's Compensation to protect their customers and themselves. In addition, Continuing Education is required to maintain the license. Our Service Technicians are professionals, qualified and certified. United Refrigeration and Air Conditioning, Inc. is proud to have served and protected their customers since 1975.
Beverly S.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
Overall United Refrigeration & Air Conditioning Inc. was very professional and cleaned up after the work was completed.
Description of Work: We contacted United Refrigeration & Air Conditioning Inc.when our household air conditioner quit working. This company was able to come out the same day to diagnose our problem. The coils in our air handler had developed a leak so we had to get the coils replaced. United was able to order the new coil & replace it the next day. The company also gave me a lifetime warranty on the coil and their labor at no extra charge.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000

    Contact information

    517 Recker Hwy, Auburndale, FL 33823

    www.callunited.net

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning,
    Dryer Vent Cleaning,
    Lead Testing & Removal,
    Mold Testing & Remediation,
    Air Duct Cleaning,
    Water Heaters

    FAQ

    United Refrigeration and Air Conditioning Inc is currently rated 3.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    United Refrigeration and Air Conditioning Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, United Refrigeration and Air Conditioning Inc does not offer free project estimates.
    Yes, United Refrigeration and Air Conditioning Inc offers eco-friendly accreditations.
    No, United Refrigeration and Air Conditioning Inc does not offer a senior discount.
    Yes, United Refrigeration and Air Conditioning Inc offers emergency services.
    Yes, United Refrigeration and Air Conditioning Inc offers warranties.
    United Refrigeration and Air Conditioning Inc offers the following services: Maintenance, service, sales & installation - HVAC systems, supermarket & restaurant refrigeration equipment. Walk-in coolers & cold storage rooms, labs, more.
    Household Refrigerators.

    Contact information

    517 Recker Hwy, Auburndale, FL 33823

    www.callunited.net

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM