Springer Brothers Air Conditioning & Heating

I have done business them for five years now. They are very responsive and do very good work. They have excellent follow through on appointments made. Highly recommend.

They are very good, very thorough and clean up after them selves.

It went very well !! Our service tech I feel went above and beyond .. so informative and helpful

Springer Bros. did not have the highest or lowest bid received for this job, but they offered the most for the money by adding a Nexia thermostat. But, as anyone who’s bought an a/c system knows, you can buy a great system, but if it’s not installed well, you might as well have bought the cheapest one. So, it’s all about the install. And these guys deserve Super Service Award status. The difference is like night and day. My power bill averages 25-30% lower, the humidity stays around 50%, and I can barely hear it running. The team of Chris and Chris were more than professional. They arrived on time, worked diligently all day long and cleaned up after themselves. But that’s not all. One Chris determined that the elevated enclosure off my laundry room housing the air handler needed to be rebuilt. (He said he could see into the garage from there. Not good.) Then he did so with the skill of a carpenter. Having family members who do carpentry, I was very impressed that he did such a clean (tight corners, etc.), solid job in an area that would not be seen. All at NO extra charge. That says a lot about the company. He then installed the air handler with the same attention to detail. The other Chris mounted the condenser on a pad around the corner away from my family room window (as requested). He then built, attached, and sealed a neat, paintable aluminum cover to the side of the house to hide the roughly 10-12 feet of additional plumbing and electric. Nice. The other Chris also crawled ALL over my attic with no flooring, in 120+ degrees (It was June.), to check the duct work. Later, the supervisor came out to make sure I was happy with the job and I felt confident that he would fix any problems if I wasn’t. In conclusion, I think choosing Springer Bros. was the best decision I could have made. I got the most for the money and a great installation with measurable improvements.

I contacted Springer Air Condition upon their glowing recommendations on the internet from their clients. We had recently purchased a home wherein the master bedroom was about 10 degrees warmer than the rest of the house. Called Springer A/C and they sent out Nate Blaschke, their installation manager. He was prompt and extremely courteous. During this time, we heard how lucky he was to work for Springer family and could not wait for the owner to retire, as he would take his place and move up the ladder. This is not what any customer needs to hear as they are discussing work that needs to be completed on their homes. He looked over the ductwork and the air handler and stated that he needed to replace the ductwork back to the plenum after he replaced both the plenums as they were vibrating too much, and place a return in the master bedroom which would solve the problem. The cost of this venture was just under 1K. We agreed and it was scheduled 30 days out (because of the heat and a vacation – which I found out was his upon calling to see if we could move the appointment up as we were suffering in the new home. After leaving two messages for Nate to contact us back, without the courtesy of a return phone call; we had to find another company that would get our problem corrected as soon as possible. I have since hired another company, out of Eagle Lake, which came out the after my first call, no charge for the diagnosis and within a week had the problem corrected for a reasonable rate. I would recommend that you NOT contact Springers if this is how they treat their clients.

Wow! Ray, the AC tech did a great job, quickly, and very informative. The person answering th phone was so refreshingly courtious and friendly

He was very thorough with both the outside and inside units. He was able to clean the external coils, but this service did not cover cleaning the coils on the inside of the unit. I was told that I would need to set up another appointment for that to be done. I was given multiple quotes for various services.

Great communication, responsive to needs, suggested several options. On time. Techs were courteous.

They were courteous, professional, cleaned up nicely and did an excellent job. They gave the best price AND service warranty of the 6 companies I had give estimates.

Pretty well, no major complaints, they kept me updated on the job which turned out to be a little bigger than expected.

We were going out of town in only a few hours and called Springer Brothers first based on their reviews. We had a list of providers to call hoping one of them would be able to come immediately to help before we had to leave town. Springer Brothers came very quickly, fixed our problem promptly, and were very professional and polite. We will use them exclusively now for our heat and air needs.

Technician found bad capacitor and low refrigerant charge. Replaced capacitor and added refrigerant.

Tech was on time and completed work in timely fashion. Also purchased A/C maintenance plan.

Very happy with the service and quality of work.

I was disappointed after reading so many favorable reviews about Springer Brothers. They charged $141 to clear a partially clogged drain line, an outrageous price for what amounted to ten minutes' work. Two things troubled me even more. One is the way the technician accessed our back yard. The yard is accessed through a gate that is secured with a padlock – the padlock isn't locked, but keeps the gate from being pushed open. Rather than ask for backyard access (or, simply going through the back door of the house, since he was already there), the technician went to the effort of reaching through the gate and removing the padlock, then going into the yard without my knowledge. A contractor should never access any part of a homeowner's property without their knowledge and permission. I can't help wondering why the technician felt the need to be so secretive. That led to my second concern. After sneaking into our backyard, the technician started breathlessly listing all the problems with our system. He showed me a series of numbers that, according to him, seemed to prove that the world was ending. But when I asked for an explanation of what these numbers meant, I didn't get much. The problems seemed to boil down to: it's low in refrigerant, there MIGHT be a refrigerant leak, and there were some areas where the duct work in the attic needed to be resealed. He vaguely mentioned the possibility of recharging the refrigerant and doing a leak check, but showed no interest in actually doing these things. He left me with the impression that Springer Brothers would only work with us if we decided to purchase an entirely new system. I repeatedly made it clear that we can't afford that at the present time, but he wasn't interested. (Considering their fee for the 10-minute effort of clearing the drain line, I can't imagine how much they would overcharge for that, anyway.) I had to sign a receipt stating that the system was cooling the house. At the time it wasn't, and the technician acknowledged that verbally. The receipt also stated that we declined a leak check and having the system recharged – in fact, those options were not seriously offered, because the technician was so insistent that we buy a whole new system. I asked for a quote for recharging the coolant, which the tech quickly glossed over because of his apparent disinterest. The end result is that we've called someone else to evaluate our system, and when we are able to afford a new system, Springer Brothers won't get our business.

When your a/c goes out in Florida on a hot June afternoon, you need a company that will respond quickly. We found Springer Brothers on Angie's List (and how often do you find a provider with only A ratings?!) and called 15 minutes before they were scheduled to close for the day. Within two hours, a very knowledgeable, polite, professional technician - Kevin - arrived. He did a very thorough job of diagnosing and repairing the problem. He was tidy and made sure everything was returned to its place and secured. We are delighted to have established a relationship with a company that is reliable and professional, and were pleased to purchase their annual maintenance package.

I really cannot fully express how satisfied and happy we have been with this process. We had spent MONTHS interviewing local businesses in an effort to find a competent and conciencious company and installers. I have respiratory issues and we did enough research to know that installation was even more important than the system itself. Every other person we interviewed were really just car salesmen of a different sort. And the Joe Springer arrived. From the first moment it was clear he was honest, honorable and supremely competent. They have bent over backwards to make sure all of our needs and desires were realized. We intend to have them maintain it on a regular basis because, unlike other companies who say they "service" your A/C, I KNOW they will keep our unit running optimally without charging us for unnecessary add on's. I feel that they are as invested in their products and service as I am.

After roughly two days of high temps in my house I finally called for service on my air conditioning unit. My husband checked to the best of his ability, but it beyond his experience. I called Springer this morning and a technician was at my door within an hour and half. He was very courteous and explained everything to me and was upfront about the cost if it was more than just the capacitor that was bad. He recommended a service plan that would come service the unit 2 times a year, but it was not mandatory to purchase. I was very pleased and will call them again and recommend them to friends and family in the area.

Very thorough, answered all my questions, courteous, recommended options but not pushy

I got quotes from 3 different contractors. From the moment the Springer Bros rep arrived at the door for the initial consultation to the post-installation follow up, they were 100% reliable, professional and better than the competitors. The rep showed his ID at the door, then put booties on before entering the house. The other contractors did not. He asked permission to enter each room. The others did not. He gathered all the necessary data, then went back to the office to prepare a formal, detailed quote with several options. The others did not (One scratched out a quote while sitting at my kitchen counter and made several errors). Springer Bros showed me the product brochures and explained the model features and benefits. The others did not provide any product literature. Each time I called Springer Bros a live person answered the phone. Not with the others. I wanted to be sure my HVAC contractor would have adequate and available technicians and staff. Springer Bros does. Of the 3 quotes I got, Springer Bros was the most expensive. However, they also had the best product, warranty and service. It was an easy choice in spite of the price difference. I am very happy with my new AC contractor.

I used the contact provider function via Angie's List and within half an hour I received a response that I'd get a call the next morning; I placed my request after normal business hours. The next morning I did in fact receive my call, received an appointment for that day, and the repairman showed up when promised. He ascertained the problem, completed the repair, and cleaned up after himself. It was a great experience because it went off at every step as was promised.

Very good experience. Got calls confirming. Good communication. Arrived on time. Did what was expected. Answered additional questions. We signed up for a 1 year service contract on the basis of our experience. No complaints!

Very good communication - called the night before to confirm appointment and called when the technician was on the way from his previous call. Technician put on boot covers before entering the house (always a good sign), and was able to diagnose the problem very quickly and also pointed out some installation errors that the previous owner had attempted to do himself. It took a while for the system to thaw out, and the technician did a thorough inspection while we waited. No other major issues found (thankfully!) but I was so pleased with the service that I signed-up for their annual service plan.

YEP! These are the guys you want to use. I've used them several times - very accommodating and fix the problem in a timely manner at reasonable cost. I always hold my breath that they are going to tell me I need a new AC but they can always fix the problem without that issue coming up. Don't use anyone else - these folks are the best

Excellent experience! 1st estimate was with the company who contracts with Home Depot (Southern A/C in Winter Haven). Was not impressed with their estimator, felt estimate was too high and that he was trying to force me into making an immediate decision. The opposite was true with the estimator from Springer Brothers. He looked at the estimate from Southern A/C and gave me their price on the same units plus several additional sizes. They had a lower price than Home Depot for the same Trane equipment. He told me which unit would work best for me based on the square footage of the house and didn't try to talk me into a more expensive unit than I needed. I told the estimator with such a large purchase I needed several days to decide and he had no problem with that. Once I decided, they were able to schedule the installation within 2 weeks. The installers were very professional and completed the work in approximately 6 hrs. As part of the new system they installed a new thermostat, and showed me how to use it before leaving. They were very patient with any questions I had, and even changed the inside A/C filter to save me having to climb a ladder that day. Wanted to wait until I got a couple of electric bills before submitting this review, the new system has shown savings on the electric bill. The old system was 14 years old and not at all efficient.