One Hour Air Conditioning & Heating of Jacksonville

Use Caution: The only thing the technician they sent was qualified to do is sell you a product or service. He first tried to sell me a new &12k unit plus $4k duct cleaning. When I declined, next was a $6k evaporator coil replacement and the $4k duct cleaning. When I refused, he next peddled $2k evaporator coil cleaning and $4k duct cleaning. He continued trying to sell me a lower priced solution to the problems he found with the HVAC system. His last attempt was to sell me an annual service contract for $240 and he was successful. However, the lies he told to accomplish this were extremely deceitful. He produced pictures showing the system low on freon (4lbs) and his leak detector reading 99% leak detected. He would be graciosos and put 2lbs of freon in the system if I purchased the maintenance contract. He stated that my system would only work for a week before the freon leaked back out. (1 Week Later) Concerned called a different HVAC company to service my system (Tropic Aire). The technician checked the system from the compressor to the atic. The only thing he suggested was to have the outside compressor enclosue debris cleaned out. No leaks, freon at 100%, and no problems with the ductwork. Do not believe their people, they will miss lead you and destroy your HVAC system.

This company will rip you off in your own home and then act like its your fault. Horrible customer service, horrible HVAC knowledge, and horrible attention to detail. I have no issue with someone saying they dont know something but, i do have a problem with someone who just cannot ever be wrong. I was told my ac wasnt working properly because i dodnt understand the system. After the system was shown to them working the way I stated , i was told, its not supposed to work like that. Still waiting on a manager to call after 2weeks. Glad I have common sense to call another ac company. THANKS FOR TAKING CARE OF US DAVID GRAY!

I would not recommend this company to anyone. They did not return calls , did not show or call for scheduled appointments. Air conditioner that they put in was only 7 years old and had to be replaced never even registered my unit . They sent service guys out for scheduled maintenance and did not even do it. And they were very expensive.

They called me fast, got me booked fast, and fixed it fast. The guys coming to help were knowledgeable and helpful

I purchased a new air conditioning unit from this company in 2022. The unit they recommended cost more than other companies but this company provided more warranty and guarantees, so I went with them. When summer hit, the unit started to struggle to keep the house cool. My house started getting into the high 70s and low 80s. The air conditioning was running all day, non-stop. This company came out several times trying to figure out why the unit was not cooling down the house. They confirmed that the unit was working properly and that it was maintained properly but that the unit was too small for this house. Even though they recommended this size unit, now they want to charge me another $13,000 to correct the air conditioning unit they recommended. I have no idea why they think that somebody can just walk around and pay $33,000. We had to finance the $20,000 2 years ago, I'm going to be paying on it for another 3 years. Now they want me to do another $13,000 instead of honoring their 3-degree guarantee that states that if the new unit does not heat or cool a home within 3-degrees of the set thermostat, they will rectify the situation at no additional cost to the customer. I am truly at a loss for what to do. I can't imagine I am the only person that this company has done this too and I'm not giving up. I am going to continue to pursue this 3-degree guarantee because they promised me I wasn't going to have to spend any more money on this unit for at least the first five years because there a Lemon guarantee for the first 3 years, parts and labor were covered for the first 5 years, and parts for 10-years. If you want to see how long this has been going on, also check my review in Google. I posted the first review in Google almost a year ago. I have been going back and forth with this company since then. They seem so nice but they still will not honor their warranties and guarantees. I am lost but not giving up!

Great company and rates

Stay away from this company, A/C unit and house is less than 2 years old and they came out to unclog the drain line, Technician Chris charged me $236 to do so (Very expensive in my opinion) and also â Recommendedâ over $2000 worth of â Preventiveâ Maintenance. NOT NEEDED!!! Take your money somewhere else, save yourself a headache and go with a company where you can get an honest opinion. No Good!

Andrew did a great job, was very informative, and presented me with a quote for the services I wanted and was able to complete them the same day! Very professional great job

They did a good job for us.

Schedule an appointment with them and they never show up

Came and did the job with no complaints

Old AC quit and we thought it just needed a charge. Called 1 hr heating and ac, set appt for next day. The tech was on time very professional and honest. Our system was completely empty he advised us that the price to completely fill the system was about a grand and told us it is our call but ultimately the system has a leak, he could fill it and charge us the price and be without ac not much longer than a season if we were lucky. We chose to just replace the system. The sales rep was out here on time the next day he was also very professional and nice, then at the end of that meeting we were lucky enough to be able to get the AC installed the very next day which was Friday. The install guys were great also! They arrived early to my surprise which I was happy about. I was quoted about 6 to 8 hrs for install and the install team was quick 4 and a half hrs later new system was in and running great. It was a wonderful experience for such a large task

was excellent would use for future service.

This is a great, quick-response company that does a great job. Thorough at explanations and they do not make you feel stupid!

They are very punctual, friendly and knowledgeable.

They came right away. Stated what the problem is and what it would be to fix it. Issue resolve, quickly. \ I would use them again

NA

good good

This agent was not qualified to work this unit. He blew out the transformer and now I need another entire unit.

They are just awesome.. They will install a new unit in the morning.. They came all the way to my house today to install a temp a/c Just wonderful people Blessed to have found them!

No comments.

Thursday (6/27) we called & advised them we needed someone to come out and detect where our leak was and also advised needed it fixed asap. They advised us they always arrive with a fully loaded truck and should be able to assist same day (this is why we chose them over other companies we called). When the technician came out Thursday night he started looking for our leak, but then informed us he did not have enough nitrogen to detect the leak that day. He then charged us a 69$ service fee and advised us he would come back tomorrow between 12pm - 4pm to finish. This was very frustrating, I dont understand (A.) why you would come detect a leak without the proper supplies (B.) charge me to come out and not finish a task (C.) why we were advised the company always came with fully stocked trucks. Friday (6/28) one of us stayed home (in the heat) from work to wait on the technician that stated he would be here between 12pm-4pm. We dont hear anything during that time frame and call ourselves during that to verify the technician will be out. We were advised he would be out soon. HOWEVER, that was not the case. The technician did not show up until 7:30pm. Therefore, one of us stayed home from work and sat in the heat from 12pm - 7:30pm for no reason. Once he arrived, he did the leak detection and advised he would not be able to fix it until Tuesday 7/2 because they are busy and booked. They also charged an additional $380. He also advised it would cost about $950 to fix (which it did). I asked if there was anyway to get the work done sooner because we were mislead that they would provide fast service and get everything fixed asap when we called. . no-one mentioned anything about being booked. The technician stated no and said he would come on Tuesday around 8 or 9am. Sunday (6/30) I tried to call several times to confirm our appointment (because we never received anything confirming it), but we were unsuccessful getting anyone on the phone. Their website says they have convenient 24/7 service, however, that did not prove to be true. Each time I tried to call it rang for 5 minutes then hung up one me. Tuesday (7/2) 9:50 am (quoted 8 / 9amish). . no one is here to fix the a/c leak. At 9:55am we get a call from someone with the company that says Hey, I saw you marked on our line, How can I help you?. We were confused and had to reexplain everything to this mysterious person. He said he would look into it. Later, he calls back and says our technician should be out to fix it today. AGAIN.... THIS IS A WORK DAY. One of us had to stay home. Around 2-2:15pm the technician finally shows up to fix the A/C leak. Side note 1: During the entire time I attempted to speak to a manager, but was unsuccessful. I called Friday night (once) , Monday (2x) , Tuesday (2x) to try to speak with a manager. Each representative told me they would reach out to the Jacksonville location and have a manager call me back (I also asked the technician in person if he would please have a manager call me). Well, it is Monday 7/8 and I still never received a call from a manager. Side note 2: according to their website, it states they have an on time guarantee. It specifically states: Were always on time, or you dont pay a DIME for our service. That is false, we mentioned that to the technician and over the phone to the call center representatives after our terrible service and both acted like that was something they never heard of. Highly unprofessional. The technician did knocked off a few $100 from our bill for the leak detection that wasnt completed the first time, but the ;on time guarantee; online was ignored. I never wanted the donT pay a dime for our service part. However, a SIMPLE APOLOGY, call back, and accountability from the company wouldve been nice.

showed up on time the first time. Took a day and a half the second time.