One Hour Air Conditioning & Heating of Jacksonville

They are very punctual, friendly and knowledgeable.

They came right away. Stated what the problem is and what it would be to fix it. Issue resolve, quickly. \ I would use them again

NA

good good

This agent was not qualified to work this unit. He blew out the transformer and now I need another entire unit.

They are just awesome.. They will install a new unit in the morning.. They came all the way to my house today to install a temp a/c Just wonderful people Blessed to have found them!

Great customer service

No comments.

Thursday (6/27) we called & advised them we needed someone to come out and detect where our leak was and also advised needed it fixed asap. They advised us they always arrive with a fully loaded truck and should be able to assist same day (this is why we chose them over other companies we called). When the technician came out Thursday night he started looking for our leak, but then informed us he did not have enough nitrogen to detect the leak that day. He then charged us a 69$ service fee and advised us he would come back tomorrow between 12pm - 4pm to finish. This was very frustrating, I dont understand (A.) why you would come detect a leak without the proper supplies (B.) charge me to come out and not finish a task (C.) why we were advised the company always came with fully stocked trucks. Friday (6/28) one of us stayed home (in the heat) from work to wait on the technician that stated he would be here between 12pm-4pm. We dont hear anything during that time frame and call ourselves during that to verify the technician will be out. We were advised he would be out soon. HOWEVER, that was not the case. The technician did not show up until 7:30pm. Therefore, one of us stayed home from work and sat in the heat from 12pm - 7:30pm for no reason. Once he arrived, he did the leak detection and advised he would not be able to fix it until Tuesday 7/2 because they are busy and booked. They also charged an additional $380. He also advised it would cost about $950 to fix (which it did). I asked if there was anyway to get the work done sooner because we were mislead that they would provide fast service and get everything fixed asap when we called. . no-one mentioned anything about being booked. The technician stated no and said he would come on Tuesday around 8 or 9am. Sunday (6/30) I tried to call several times to confirm our appointment (because we never received anything confirming it), but we were unsuccessful getting anyone on the phone. Their website says they have convenient 24/7 service, however, that did not prove to be true. Each time I tried to call it rang for 5 minutes then hung up one me. Tuesday (7/2) 9:50 am (quoted 8 / 9amish). . no one is here to fix the a/c leak. At 9:55am we get a call from someone with the company that says Hey, I saw you marked on our line, How can I help you?. We were confused and had to reexplain everything to this mysterious person. He said he would look into it. Later, he calls back and says our technician should be out to fix it today. AGAIN.... THIS IS A WORK DAY. One of us had to stay home. Around 2-2:15pm the technician finally shows up to fix the A/C leak. Side note 1: During the entire time I attempted to speak to a manager, but was unsuccessful. I called Friday night (once) , Monday (2x) , Tuesday (2x) to try to speak with a manager. Each representative told me they would reach out to the Jacksonville location and have a manager call me back (I also asked the technician in person if he would please have a manager call me). Well, it is Monday 7/8 and I still never received a call from a manager. Side note 2: according to their website, it states they have an on time guarantee. It specifically states: Were always on time, or you dont pay a DIME for our service. That is false, we mentioned that to the technician and over the phone to the call center representatives after our terrible service and both acted like that was something they never heard of. Highly unprofessional. The technician did knocked off a few $100 from our bill for the leak detection that wasnt completed the first time, but the ;on time guarantee; online was ignored. I never wanted the donT pay a dime for our service part. However, a SIMPLE APOLOGY, call back, and accountability from the company wouldve been nice.

showed up on time the first time. Took a day and a half the second time.