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Libby Twins Heating & Air

Heating and Air Conditioning, Air Duct Cleaning

About us

Since 1973, Libby Twins Heating & Air has been a major HVAC company in Central Florida. Raymond & Richard Libby, founders of the company, really are twin brothers! They have learned the complete HVAC trade through hard work and by providing superior service.

Business highlights

52 years of trusted experience

Services we offer

Service, installation, and duct work.

Services we don't offer

Duct Cleaning, Servicing Window Cooling Units, Servicing of Appliances

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.331 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
0%
3
3%
2
0%
1
19%


Rating CategoryRating out of 5
quality
4.4
value
4.4
professionalism
4.3
responsiveness
4.3
punctuality
4.4
Showing 1-25 of 31 reviews

Colina K.
01/2018
1.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Libby Twins had two contractors licensed in different areas. The Contractor for our area died without pulling a permit. Remaining contractor never did get licensed for our area and never did deal adequately/correctly with real problems! Two young guys were called in to complete installation originally. The breaker in our panel was not adequate for the unit installed - breaker- kept flipping off. We called electrician who told us not to keep flipping breaker on because of fire risk - we called Libby Twins who sent a tech to exchange 40 breaker to a 60 breaker - no electrician. We contacted Libby Twins numerous times but no permit(s) in almost a year - We called another licensed contractor who inspected unit - It is not up to code! We were advised by city of Altamonte Springs to report Libby Twins to Tallahassee and find another contractor to inspect and pull permit. So far, we have just called a contractor and an electrician. It will be expensive to bring this unit up to code and get/close permit(s).
Description of Work: HVAC installation

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Jim L.
12/2017
1.0
heating & air conditioning/hvac
  + -1 more
the repair went well and the system has worked well for over 5 years, however, we are now trying to sell our house and in the closing process have discovered that the work permit was never closed. I called the company 10 days ago and they were able to find the record and admit that the permit was not closed but they would take care of it and get back to me. I have called almost every day and they are being totally unresponsive. This will probably delay the closing our the house and cost me additional money to resolve. We had one other contractor that the same issue happened and they have handled everything expeditiously and incurred all the costs necessary.
Description of Work: install new air conditioning system

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


genia S.
03/2017
1.0
heating & air conditioning/hvac
  + -1 more
Libby Twins & they are actually twins. We are having trouble with such company. It was last Summer, August, 80 degrees in the house. It immediately, as a matter of fact they were joking about it, that the check on the air conditioning unit hit on the very first day that the thing broke down. In other words, the air conditioner broke down on the same day that my check for the unit hit. They thought that was funny and I did not. It was 80 degrees in the house and we were dying! It took them three days to do anything about it. It was the biggest mess that you can imagine. It was an ?F? all the way down. They didn?t show up. The manager was not a manager, he was helpless, little person who had no idea what he was going to do about the situation. It was terrible! I couldn?t go anywhere else, because they had all warranty. Let?s say it was 3 days from installation that it broke down.
Description of Work: I used Libby Twins. We purchased an air conditioner from them.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,000

Gary D F.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
I need to update my review from my first one, of which I gave an F rating. In fact due to my frustration I was unfair in what I gave. Due to miss communications between us and the workers not being able to accurately use the English language which lead to many problems. Since then, the Owner has corrected the problem so that he will be sure that his customers are getting the very best in dealing with whatever the problem is. I know the Owner and he is in fact a friend of mine, but business is business. I try very hard not to let our friendship interfere with my expectations when it comes to work. So please believe me when I say that I'm unable to give any higher praise to Bill at Libby Twins Air. He took possession of the problem and found the solution. It is very unusual, if not impossible to find an honest person who will work with a customer who has in the past given a bad review. Bill and his company is of that high caliber! Bill is the new owner of Libby Twins and the standards that he has set for, not only his employees, but also for himself is a standard that will serve him well. Bill will and has gone out of way in order to make sure that we as consumers are getting the best that he and his company has to offer. I am so very happy that I did not give up on Libby Twins and that they did not give up on me! So if you are truly looking for a company that you can trust and is honest in their dealings with fair and reasonable pricing, then you need to call Libby Twins A/C.
Description of Work: Checked system and cleaned out drain line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Gary D F.
09/2015
1.0
heating & air conditioning/hvac
  + -1 more
They put in the 1st unit. I wanted to replace it with what I had already. They were supposed to replace the heat pump. They put in an A/C only. When the renters went to turn the heat on, there was no heat. They didn't do the follow up like they were supposed to. They did not put in the heat strip until I called them. I said that they did not do what they were supposed to or what we agreed on. They said that they would make it right, but I'm still waiting.
Description of Work: Replaced inside and outside units.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

Yes, I recommend this pro
$2,000

Lois J.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
They came out exactly when they said they would. They had very reasonable pricing. They did a very good job and I would use them again in the future.
Description of Work: My sister had an AC company out who said our unit couldn't be fixed. We were then referred to Libby Twins because they were very reliable. They discovered it was just a small wire that was burnt out and he was able to fix it so we didn't need to replace the entire unit. It was only $75. They have also put in a new thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

BETSY J.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
I needed to replace my HVAC unit two years ago and secured several bids. Libby Twins had the best bid and recommendations. They were patient and explained all of the details for me. They performed the work extremely well, in a timely manner and were highly professional. This fall, they came and did routine service on both of my HVAC units. I was impressed with how thorough they were and how professional their service was. I will continue to use Libby Twins and would highly recommend them to others.
Description of Work: Evaluated my old HVAC to diagnose the problems. They provided a reasonable bid for a new system. They installed the new HVAC system as promised. I also use them for seasonal service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Nancy R.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
All went well. Libby Twins arrived with 4 workers. Removed our 15 year old unit and installed replacement. Installation took approx 5 hours total. The crew was professional, polite and cleaned up well after all work was complete. We have used Libby Twins for over 15 years and have always been happy with their quick response to any of our air cond/ hearing needs.
Description of Work: Installed new airheat pump unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pete V.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Everything was good. We have used them since 2009. They were right on time and they cleaned up. Their price was fair. I would recommend them.
Description of Work: They replaced an air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

Lisa B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Libby has excellent customer service but they are often booked & busy. No wonder with the excellent work they do. Of the various companies I have hired- Libby has by far been the best! Will continue to use them.
Description of Work: Have used Libby for many jobs, from AC tune ups to total replacement systems.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Steve D.
03/2014
3.0
heating & air conditioning/hvac
  + -1 more
The replaced the air handler coils. As it turns out, this was not the problem. They grumbled about the unit being a Trane. I don't believe they were Trane dealers. The work they did on the air handler was fine. However, the problem turned out to be in the compressor.
Description of Work: Responded to request to diagnose a Trane AC system that was not working.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$800

Pete V.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
A technician arrived the same day as called. He inspected the old unit and reported that the compressor is dead. The unit was 16 years old. Their quote was timely and complete. We had another company quote. The prices were similar. However, the second company couldn't be reached immediately to answer questions. Made me wonder what would happen if I had an emergency in the future. I called Libby Twins and they were able to start the next day. The system was installed, the work area was cleaned and crew that was sent were very friendly and knowledgeable. I will not hesitate to use Libby Twins in the future.
Description of Work: Install complete air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,250

Matthew B.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
My entire experience with Libby Twins was great from start to finish. They were friendly and took their time to talk to me about all of my options. I never felt pressure or that they were just trying to sell me something. I will use them in the future,
Description of Work: Libby twins replaced two A/C units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

genia S.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Installation was efficient and professional. A small glitch occurred two or three days later and was taken care of free of charge.
Description of Work: installed a new AC

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Don C.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
Uneventful. We have used Libby Twins for years to service and replace the two HVAC systems at our home. Always dependable cost effective service you can trust.
Description of Work: Replaced condensor on our downstairs air handler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$48

Patricia A.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
Great job from start to finish and definately would call them again if and when I have additional difficulties with my A/C unit. Thanks for honest, hardworking and fair people that can still be found in this crazy world. : )
Description of Work: A/C stopped blowing cold and was running continuously. There was a burnt out wire in the unit, which they replaced and then tested unit for any additional problems and found none. They said the freon was full and were very professional and knowledgeable! They came quite a distance from Apopka to Mount Dora and were extremely fair and reasonable in their pricing for the service call and repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Patricia R.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
Libby did excellent on everything. They were on time, finished fast, and did great work. They cleaned up afterwards and it all works.
Description of Work: Libby just put our air in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

Susan C.
01/2011
5.0
heating & air conditioning/hvac
  + -1 more
Libby Twins has done repair and maintenance on my air conditioner/furnace for 25 years. They are very dependable and honest. When I recently needed to replace the entire unit, Libby Twins was the first contractor I called. Due to the cost involved, I obtained two other estimates as well - both of which were significantly higher for the same unit. In addition, Libby Twins was aware of an additional manufacturer rebate which the other two contractors either did not know about or failed to mention. The unit was installed promptly and has worked great since.
Description of Work: Replacement of compressor and air handler for air conditioning/heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Ray R.
08/2010
5.0
heating & air conditioning/hvac
  + -1 more
A crew of three showed up at 9am and replaced both inside and outside units and were finished by 3pm. They did an excellent installation job, cleaned up afterwords and even made a play house out of the empty cardboard air conditioning boxes for my grand kids. All in all, it was a very good experience. Highly recommended.
Description of Work: Replaced 3.5 ton Central Air conditioner with a 3.5 ton Rheem 15 Seer Central Air conditioner. Both outside compressor and indoor air handler were replaced. Existing ducts,electrical wiring and refrigerant lines were reused.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,450

ROD R.
05/2010
5.0
heating & air conditioning/hvac
  + -1 more
We were very satisfied with the work and the unit has been running fine for the past year. Friendly, competent people.
Description of Work: They put in a second system for an addition to our house. This included ducting, air handler, and compressor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Leontia G.
10/2008
5.0
heating & air conditioning/hvac
  + -1 more
My family and I have used Libby Twins before and always been happy. On this occasion, my air stopped blowing cold and they came out, replaced parts, cleaned things up, and also suggested other things that I should get done at my earliest convenience.
Description of Work: Cleaning and repair of air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

YORK M.
08/2006
1.0
air duct cleaning
  + -1 more
No work performed. I was never contacted as requested via email. I have the sent item in and I never received a message that it undeliverable. So can only assume they got it a did not care to respond or the message was not delivered. Anything is possible.
Description of Work: No work was performed. I sent an email request to have someone contact me either at my home phone or my business phone. I gave a brief description of what I would like to have done. I received no reply. I found someone else to do the job.
Rating CategoryRating out of 5

BETTY L.
05/2006
5.0
heating & air conditioning/hvac
  + -1 more
I thought they were very good, polite, and on time.
Description of Work: They did a maintenance check on my A/C system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

03/2006
5.0
air duct cleaning
  + -1 more
THEY WERE SUPERIOR IN PRICE, PROFESSIONALISM AND RELIABILITY. THE PRICE IS LOWER THAN AVERAGE. THEY ARE COMPETENT AND HONEST PEOPLE THAT DO THE WORK. THEY SAY WHAT THEY'LL DO, AND THEY DO IT IN THE TIME FRAME STATED.
Description of Work: IT WAS A REGULAR DUCT CLEANING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

03/2006
5.0
heating & air conditioning/hvac
  + -1 more
THEY ARE VERY GOOD, AND I AM USING THEM AGAIN. THEY ARE REPUTABLE AND HAVE COME THROUGH WITH ALL OF THEIR PROMISES. THEY HAVE DONE EVERYTHING THEY SAID THEY WOULD DO. THEY WERE VERY PROFESSIONAL.
Description of Work: A NEW CONDENSER WAS INSTALLED AND BOUGHT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800
    • 1(current)
    • 2

Contact information

1928 South Orange Blossom Trail, Apopka, FL 32703

libbytwins.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning

FAQ

Libby Twins Heating & Air is currently rated 4.3 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 4:30 PM

Tuesday: 8:30 AM - 4:30 PM

Wednesday: 8:30 AM - 4:30 PM

Thursday: 8:30 AM - 4:30 PM

Friday: 8:30 AM - 4:30 PM

Saturday: Closed

Libby Twins Heating & Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Libby Twins Heating & Air offers free project estimates.
No, Libby Twins Heating & Air does not offer eco-friendly accreditations.
No, Libby Twins Heating & Air does not offer a senior discount.
No, Libby Twins Heating & Air does not offer emergency services.
No, Libby Twins Heating & Air does not offer warranties.
Libby Twins Heating & Air offers the following services: Service, installation, and duct work.
Duct Cleaning, Servicing Window Cooling Units, Servicing of Appliances

Contact information

1928 South Orange Blossom Trail, Apopka, FL 32703

libbytwins.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM
Saturday:
Closed