Cee Bee Air Systems, Inc

I purchased a mini-split system from Cee Bee a couple of years ago and mold starting growing on the walls, inside my closets on the ceiling, bed posts....virtually everywhere. I called for them to check the system multiple times and was told "working fine" "You've got moisture intrusion from somewhere else" I have installed a metal roof, as well as high efficiently storm windows, had the outside of the house stripped, sealed and painted and this mold still continued. My house is only 900 square feet, i have to run 3 portable dehumidifiers and two air purifiers 24/7. NOT ONE DROP of water comes out of the drain from any of the 3 mini splits. Recently, I talked with Mitsubishi, brought in an engineer, and another AC company who told me basically the same thing. They installed a 3.5 ton unit and this house only needs a 2 ton unit, maybe less because of the shade. They never ran a heat load calculation or the person who did it was incompetent. The until is only a few years old and the entire system must be replaced. My electric bill has increased more than 40% since these were installed, my house constantly smells musty, I have to pay people to come by and drain the dehumidifiers when I travel. Why not install a whole house dehumidifier? It won't pull from all the rooms correctly and mold will still grow on the walls, additionally, it will still cause the air units to run well above capacity continuously causing my electricity to be well above what it should be....I should have actually gone down with the installation. I want CB to replace these units promptly or I will use other recourse to rectify this situation. Before I figured this out, they were at my home 1/2 a dozen times to tell me "not our fault, you got more going on here buddy" Eventually, they stopped returning my calls....someone needs to call me and resolve this.

It is very easy to set up appointments They are very knowledgeable about all types of systems, and are also timely. I have used them for about 3 years now, and would recommend them.

Great job. Very professional, and cleaned up after themselves.

I can't think of anything, just very pleased.

He is excellent. We have used him several times. We were very pleased. He is very knowledgeable. He has fixed problems that other companies failed to fix. I have not had any recurring problems. He is personable. He is neat and tidy. I trust that he will make good choices for us. He gives us options and helps us get what is best for us.

For the $200 it was really a great value. Professional and polite.

Amazing response time and gracious folks. Would strongly recommend using them in thef future.

I spoke to Laura and she told me how much it would per hour and I am still waiting for them to come look at my AC to see what exactly is wrong with it. She told me she would send a technician out here shortly. She said they would call me when they were on their way and I appreciated that.

AC stopped working so I review Angie's List for receommended providers. The first two (2) companies I called could not come to my home on the same day. I then call Cee Bee and they sent a technician out within two (2) hours of my call. The technician was professional and found and replaced defective capacitor within minutes. Very pleased with the response and results of this company.

Office was very cooperative in setting appointment at a time convenient to us. Service person Rob arrived on time and carefully checked every aspect of the system. He thoroughly cleaned the inside air handler drain as well as the outside compressor, and he quickly found the source of an annoying rattle (it was in one of the vents, not the system itself) and adjusted the vent so as to eliminate the noise. Rob then explained all that he had done. As usual, the service from CeeBee Air was excellent and much appreciated.

Service prior to fall out: All contractors were courteous and professional. Everything was installed in a timely manner. Even during the dispute they have been very professional. But after finally getting many months of direct energy-usage comparables to the previous year, the product they sold me is not nearly as efficient as I was lead to believe. This system which was billed as the most efficient heating cooling system (31 SEER) is only 11% more efficient (as measured by CEEBEE) than the 12 SEER system I had on the house to begin with. Trying to do a direct comparable between geothermal and in-air appears to be very difficult even though that is what was done in the initial sales discussions. When CEEBEE sells Air-to-air products they advertise significant savings when upgrading to more efficient products with higher SEER. In my previous house I had a 4 ton 21 SEER IQ system which saved me about $100/mo during the summer (original was a 10 SEER). CEEBEE sales person told me at the time of trying to decide between and IQ drive and geothermal that the IQ drive did not come in 5 ton...Westinghouse was advertising a 5 ton Westinghouse (FT4BG iQ Drive) at the time but a CEEBEE representative showed me an official listing and it is not on their but Westinghouse still advertises a 5 ton (Westinghouse did not response to inquiries). My biggest fault with the company is the contractors they use and I feel they totally oversold the product for the geological environment my house sits atop. I still need to ground truth this but conversations with another geothermal company with geology background indicate that the soil type (clay) may be preventing water flow across the loop causing poor efficiency. We also had a big issue with the company which transported the heavy equipment damaged the entrance of the community while entering and did not repair the damage. CEEBEE was not directly responsible for that but it just compounded the bad experience with geothermal. If I had to do it all over again, definitely would not go this route but now I am stuck with a very expensive product that is performing very poorly.

They always pick up their phone and return calls.

I have used them for 20 years. They are good and they clean up after themselves. They are responsible to call me when it is time to come by and they remind me of my next appointment.

Lori called to let me know when Rob would arrive. He knew right away what was wrong. I stayed outside with him because it was so hot in the house without the ac running. Cee Bee has two certified techinicians, so had to wait 1 1/2 days for them to come over. Will definitely call again.

They were friendly and on time. The rates were reasonable.

Their prices are competitive and it seems the work is of good quality as they are putting it in now as we speak.

Replaced an old 10 seer central a/c with a new Rheem 15 seer condensor and variable speed air handler. They did a complete replacement of the lines also, new platform, and re-routed some ductwork. Stil not getting quite the air flow in those 2 bedrooms, but they will recheck it. I met with 5 different contractors. I couldn't make a decision and was becoming very frustrated. I saw CeeBee Air Systems under the Rheem logo in the phone book--they were listed as a contractor and dealer. I thought...that's an odd name, and normally I wouldn't call a company with an unusual name, but I did, and I'm happy I did. Doug Helms, the salesman was the nicest, most courteous, down to earth person. We immediately connected and there was no high pressure. He had owned an air conditioning business himself for 15 years. He told me the crew would arrive at 9:00am and they were right on time. They completed the install around 5:30pm and never took a break or ate--even when I offered to get lunch for them. CeeBee Air Systems have been doing business for over 30 years. They are a class act. A+ rating with the BBB. Pricing was fair. I have hardwood floors and I had already put down rugs wanting to protect them. When you have a total system change out there is going to be dust and dirt, but they were very good at containing it. I had no damage. Cleanup was excellent. Make CeeBee Air Systems your choice in a/c replacement or repair.

MY MOTHER HAD BEEN IN A REHAB FACILITY AFTER HAVING BACK SURGERY. WHILE SHE WAS GONE HER A/C STOPPED COOLING, DUE TO HER NEGLETE IN CHANGING THE AIR FILTER. I CALLED CEE BEE. THE YOUNG MAN THEY SENT OUT WAS VERY PROFESSIONAL AND EXPLAINED EVERYTHING THROUGHLY. AFTER MY MOTHER CAME HOME, THERE WAS AN ADDITIONAL PROBLEM OVER THE WEEKEND. THEY SENT A REPAIRMAN OUT, HE WENT OUT IN THE RAIN AND THUNDER TO LOOK AT THE OUTSIDE UNIT, BUT HAD TO COME BACK THE NEXT DAY. AFTER I TOLD HIM WE HAD SPENT A SUBSTANTIAL AMOUNT OF MONEY AND THAT MY MOTHER WAS VERY SICK. THE COMPANY SHOWED THAT THEY CARE ABOUT PEOPLE AND NOT JUST THE BOTTOM LINE, HE CALLED HIS BOSS (THE OWNER) AND THEY DEFERRED OUR PAYMENT .EVEN THOUGH MY MOTHER WAS VERY SICK, SHE WAS VERY PLEASED WITH THE WORK THEY DID.

Actual installation went very well. Professionally done and quickly. New unit performed very well. However, Electric costs remained very high. No decrease whatsoever. After having several visits by Cee Bee technicians, they sent a specialist out to look at our duct work. They pronounced our ductwork inadequate for the 3-ton A/C unit we had installed (a unit which they sized and recommended to us). They suggested we have our duct work pulled out and replaced for another several thousand dollars. I suggested to the OWNER of the company that they should take some of the responsibility for not informing us of this in the beginning. I asked if Cee Bee would split the cost with us. They refused to answer my letters or phone calls. I cannot honestly recommend this company to anyone when they won't even accept some responsibility for this mess. I am sad about that, as they used to have a very good reputation.

He ran a little late, but quickly diagnosed the problem and fixed it.

IT WAS A GOOD EXPERIENCE. THEY WERE PUNCTUAL AND VERY POLITE. THEY EXPLAINED WHAT THEY WERE GOING TO DO BEFOREHAND, AND AFTER IT WAS DONE THEY EXPLAINED WHAT THEY DID.

THEY WERE VERY GOOD. THEY ARE A GOOD COMPANY. THEY STAND BEHIND WHAT THEY SAY THEY ARE GOING TO DO. THE WORKERS ARE VERY PROFESSIONAL. THE PRICE IS VERY FAIR. I'D RECOMMEND THEM TO ANYBODY. THEY ARE A GREAT COMPANY.

IT WAS AN OUTSTANDING EXPERIENCE. I KNEW I HAD A PROBLEM. I HAD A SURVEY DONE BY THE POWER COMPANY, AND THEY SAID I NEEDED WORK ON MY DUCTS. I CALLED THIS COMPANY AND THEY SENT TWO GUYS OUT TO INSPECT THE DUCTS. THEY CAME UP WITH A PRICE THAT COULDN'T BE BEAT BY ANYONE ELSE. THE NEXT BID WAS $400 MORE. THEY DID IT IN A TIMELY MANNER.

DELIVERY AND INSTALLATION WAS PROMPT AND EXPERTLY DONE. SERVICE CALLS HAVE ALWAYS BEEN DONE PROMPTLY EVEN ON WEEKENDS. WE HAVE RECEIVED EXCELLENT SERVICE.

EVERYONE IN THIS COMPANY HAS BEEN VERY HELPFUL FROM THE OFFICE STAFF, THE TECHNICIAN AND THE OWNER WHEN I HAVE QUESTIONS. THEY ALL GO ABOVE AND BEYOND THE CALL OF DUTY.