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"Very professional and great communication!"

"The first red flag is representing himself as Steve Perez on Angi’s list when in fact his name is Ziv. There’s the hard sell and false promises (finish a kitchen remodel in 5-6 weeks) when it took 4 months. Unprofessionalism is an understatement. He communicates through texting like a teenager and screams at the client when in fact errors are his fault or his sub-contractors. We provided appliance specs very early in the process and the electrician still made errors for which Ziv wanted us to pay for. The cabinets delivered were incomplete which he blamed on us. He demanded a final payment and threatened to put a lean on our house when the work was incomplete per the contract. Then Subs starting calling demanding payment which was resolved after we provided cashed checks to Sonart Construction. Don’t believe what I say. Read the BBB review complaints for a well-deserved F rating."

"Very professional and direct."

"WARNING: Do not hire Mr. Window if you love your house. In January 2024, we hired Mr. Window to replace the windows in our house, a block home with stucco over frame on the second floor. We chose to go with Viwinco as Mr. Window is a certified installer for the manufacturer. We were assured the installation would be done inhouse by employees only, and it would take 3 or 4 days. The first crew arrived unprepared, with only a 3ft step ladder. The crew had no respect for the windows they were installing. They broke and bent the window flanges, installed windows upside down, and set windows down on the corners breaking the factory miter welds. After witnessing the install of my master bedroom on the second floor I had to demand a different crew. When the second crew arrived, it was determined the master bedroom window would have to be reinstalled. The window had been installed incorrectly and the crew had to cut the window out with a reciprocating saw, puncturing the frame of the window. After expressing my concern, they reinstalled the window anyway. The second crew, comprised of Mr. Window's top installation managers, installed the remainder of the windows, including the windows on the second floor. Every window on the second floor had the nailing fin cut away from the body of the window and stuffed into the opening. Although Mr. Window had charged us for materials for waterproofing the opening, the techs didn't use any materials. No flashing tape or liquid membrane were used to waterproof the opening. Without these materials, the house would eventually sustain water damage. One of the installation managers worked furiously trying to cover up the faulty installation with premixed stucco patch. I inquired about the usage of the product as I didn’t think it was to be used in this type of application. His reply was he didn’t really know and that it wasn’t usually his job. The patch cracked. We asked to have a quality control inspection of the work that had been done. After much resistance, Pony, the Executive Vice President/Operations Manager and an engineer agreed to see the job site. I also asked to meet with the contractor. Pony refused to put me in contact with the license holder Michaeal Cvetetic(#SCC131152255). To this day we have never met the license holder. Mr. Window refused to replace the damaged windows. After fighting for months, Mr. Window reluctantly decided to get new frames for the upstairs windows. They held the new frames for 3 months before rescheduling. The third crew assigned to install the new frames used flashing tape, but taped over construction debris, dirt and dust. We now know that the new windows have been installed over the frame of the original aluminum windows, keeping the new installation from being flush with its intended surface. Enough so that interior fasteners can be seen from the exterior of the house, just behind the nailing fin. We deferred to have any stucco work done until the windows are fixed and exterior is prepped for a professional finish. Mr. Window last came out to the site on Oct. 24. We haven’t heard from Mr. Window since. It has been a one year since we commissioned Mr. Window for the job. They have yet to pass an inspection. It has been the most disrespectful, most unprofessional, most time-consuming experience we have ever had. They have lied and have been unwilling to fix the damage to the windows and our home caused by their company. The amount of time we have given this endeavor has tripled the cost of the project due to time off from work and a vacation we had to cancel that could not be refunded. Now we are left with trying to figure out how to remedy our situation. We even reached out to Viwinco asking for help as they list Mr. Window as a certified installer. They offered zero help. Do not let this happen to you. Do not let this company handle anything for your home you have poured your life into. It makes me sick thinking of all the homes and people they have deceived by having work done in this manner. If you love your home this company is not for you."

"Buyer Beware! Owner came to house and sold us. We explained we need HOA approval before we can move forward, So don’t do anything. His short term memory doesn’t remember that conversation. We even have a witness. He deposits our check. HOA does not approve the screen and we want our deposit back. He says too late, he already made the screen, which we told him don’t do. Too bad he says , I already made the screen and put you in the line for installation. We gave him $1000 deposit. (nowhere does it say nonrefundable) He says I’ll give you half back when he clearly is at fault DON’T DO BUSINESS WITH LONNIE AT COOL BREEZE."

"came out same day to look at unit an make recommendations. They actually recommended a new opener, but as I had just sold my house, I didn't want to spend the money."