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"Outstanding Job"

"Buen trabajo y responsables"

"I am writing to formally lodge a complaint against Isack Berg who I hired through Angi for a home improvement project at my residence. The project, which began on November 13, 2024 has been plagued by numerous issues, including poor workmanship, failure to adhere to the contract, and multiple no-call, no-show instances. Despite paying $22,000 upfront and for materials, the contractor has failed to complete the work as agreed. Details of the Complaint: 1. Substandard Workmanship – Two licensed and bonded contractors have inspected the work and provided written statements detailing severe deficiencies. Additionally, I have over 200 pictures and multiple videos documenting the issues. 2. Breach of Contract – The contractor has repeatedly failed to meet agreed-upon deadlines, leaving my home in an incomplete and hazardous state, exposing it to interior damage and major inconveniences. Specific issues include: o Roof – Not completed per contract, leaving my home vulnerable to damage. o Windows Trim – The sill on the front window is rotten; I had to pay $450 out of pocket for repairs. o Mastercool Unit – The back house unit’s wires were cut to the control switch. o Lighting Issues – No lights installed in the spare bathroom or the great room. o Structural Issue – No permit was pulled for the 20-foot beam in the great room, which now requires review by a contractor and the city to ensure compliance. 3. Failure to Communicate and No-Show Instances – On multiple occasions, the contractor failed to appear as scheduled without providing notice or explanation. 4. Additional Expenses – Due to the contractor’s negligence, I have incurred additional costs, including hiring another contractor for emergency repairs and dedicating over 40 hours to cleaning and correcting some of the mistakes. Given the severity of these issues, I request that Angi take appropriate action, including investigating this contractor, removing them from the platform if warranted, and assisting me in resolving this matter. I have also contacted the contractor’s bond company and am considering legal action. I am attaching all relevant documentation, including: • Written statements from two licensed contractors • Photographic and video evidence of the subpar work • Records of payments and additional expenses incurred • A copy of the contract and related communications I appreciate your prompt attention to this matter and look forward to your response. The project began on November 12, 2024, and was initially scheduled to be completed by December 24, 2024. However, the completion date was repeatedly pushed back—to December 28, then December 31, then January 10. After January 2, I had reached my limit with the poor workmanship and lack of concern for my home’s condition. The contractor’s worker was asked to leave, and I contacted Joe. He informed me he was in California and requested time to correct the situation. He assured me he would return and restart the work, but after repeated delays and unresponsive communication, he finally scheduled a walkthrough on January 20. Despite this, he failed to respond all week and only emailed on January 26, stating he would restart the work on January 27. On January 27, the contractor showed up for only six hours before leaving, stating he would return the next day. He never came back. Three days later, on the evening of January 30, he said he would return on Friday and Saturday. At that point, I told him not to bother. He has failed to address the issues related to poor workmanship and my requests to have basic utilities functioning, such as the second bathroom lights, the great room lighting, and my laundry room setup so I can use my washer and dryer. I have not been able to do laundry in my home for over three months. Even on January 27, when he did show up, he merely skim-coated parts of the walls and ceiling. This resulted in cracks because he repeatedly applied mud over bubbled seams instead of properly fixing the issue."

"Witty is a very organized company when they do a job, I am very happy with the result, very good communication and above all meeting the estimated time"

"I needed a lot of work and repairs done in my house. I called and met with Harvey about what I wanted to be done in my home, and two days later, the work was being conducted on my house. The significant items were that I needed new basement steps, and Harvey and his crew rebuilt all the steps and railings. I had my bathroom grouted, caulked, and repaired. I needed my kitchen to be refreshed and a new kitchen floor. In addition, the kitchen, dining room, lower and upstairs hallway, and living room were in need of repair and needed to be painted. I had my entire windows repaired and corked from the inside and the outside. Harvey and his men were very professional, polite, and extremely hardworking. They showed up every day on time and worked diligently through the day. Harvey offered good ideas and suggestions on my home improvements and repairs. I was thrilled by the outcome and the quality of their work. I would highly recommend them, and I plan to use them in the future."

"Great company to work, Bill was great on the phone and Edward (technician) was a pleasure to work with. I highly recommend this company, you won’t be sorry"

"Work was drawn out due to our vacation and several unexpected out-of-state funerals. Communication with CGC office staff was 2.5 (on 5 point scale). A payment schedule - when and how much - should have been explained in advance. The work: removed steel bathtub and tile surround, plumbing relocated, new cement board, fancy tile, new plumbing fixtures and glass shower doors installed. Wallpapered dining room walls had light plaster coat first applied to smooth out existing orange peel texture. Excellent attention to pattern matching. Paper waste was minimized."

"They were accommodating, kind, and efficient! They were on time, gentle with my furniture and FAST! They didn’t mess around. I’m hoping I won’t have to move again, but if I did I would definitely use them again. Highly recommend Ty!"

"This was an absolute dream experience. I couldn’t have asked for any easier transaction than what I had with this company. Robert went above and beyond helping me with options and was in contact with me the entire time the installers were at my home. Not only was Robert super nice and professional but so were the installers. They were thorough and courteous and very respectful and cleaned everything once they were done with the install. I couldn’t be any happier with this entire process and would definitely purchase from them again and I highly recommend this company."

"He was a very professional contractor and finished the project before the due date. He is an honest contractor who completed a beautiful remodel of our bathroom. We would definitely hire him again to do other projects."