Description of Work: They routine'y clean our home
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$104
Jennifer K.
06/2014
2.0
house cleaning
+ -1 more
After the initial clean, I noticed my sliding glass doors were not even touched (I have young kids and a dog so they were covered in fingerprints and doggy nose prints) and I was finding dust in many places in my home. I accidentally wrote the check for the wrong amount (135.00 instead of 150.00 - I was confusing the initial clean cost with another company I had used) but since I wasn't happy with the clean, the owner just called it even. He promised that the poor service would absolutely not happen again. Two weeks later, after the second clean by the same team, I started inspecting and found that the toilets were still dirty and there was a ton of dog hair still behind all my furniture. AND the dust I had complained about the previous time was STILL THERE (I left it on purpose). Frustrated, I emailed pictures to the owner and he promptly apologized and said the team had been reprimanded. He also offered (as per their company policy) to send a different team to reclean. I replied accepting his offer but told him I would not continue with the company. Since that email I have emailed him a few more times but have not gotten one reply. I'm assuming that once he found out I would no longer be a customer, his policy of recleaning went out the window. So I basically paid for a FULL clean of my home and still had to go back and do it myself. Twice.
Description of Work: I hired Royal Maids to clean my home on a biweekly basis. The owner came to give the quote and was very professional and said my home would be sparkling clean. Their policy is if you are not satisfied they will return to clean the areas you are not happy with again.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$90
Debra H.
02/2013
5.0
house cleaning
+ -1 more
Royal Maid Service are really good. They did what they said they were going to do. You have to be real specific in what you want and they'll do it.
Description of Work: They cleaned my house one time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Contact information
851 W State Road 436 1059, Altamonte Springs, FL 32714
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Service Categories
House Cleaning,
Dry Cleaning
FAQ
ROYAL MAID SVC is currently rated 3.7 overall out of 5.
No, ROYAL MAID SVC does not offer free project estimates.
No, ROYAL MAID SVC does not offer eco-friendly accreditations.
No, ROYAL MAID SVC does not offer a senior discount.
No, ROYAL MAID SVC does not offer emergency services.
No, ROYAL MAID SVC does not offer warranties.
Contact information
851 W State Road 436 1059, Altamonte Springs, FL 32714