Paradise Pools by Design

Salesperson came out took measurements and we discussed what we wanted done. He said he would email me a quote the following week. The following week I did not get an email but I did get a phone call with an apology saying the quote would be emailed the next day. I never received a quote and we have taken our business elsewhere with a company who is professional, prompt, and responsive.

We met with one of their sales representative twice or three times and where almost ready to sign contract for the construction of a new pool (10' x 24'). Design was generally consistent with what we had in mind and really got excited about the project. However, I asked a couple of follow-up questions by emails and texts but nobody ever got back to me. Questions were regarding pool finish, fence, and landscaping. After three follow-up emails and two text messages, I gave up. Not sure what happened there. This seems very strange to me since we were close to signing the contract. I realize our project is relatively small compared to others and maybe there was not much interests on their hand.

Looks great!

It went wonderful. We are going to use them in the future. The delay had nothing to do with them.

We haven't had the work done yet as we are in the estimating phase.

From our first meeting with Wes Holland and Ryan Holland, to the completion of our pool and continued service of the pool, our experience has been outstanding! We had been wanting a pool for years and have met with many different pool builders over the years. We felt like Wes really took the time to understand exactly what we wanted and worked within our budget to make it happen. The pool turned out better than we could have imagined! Every person that worked on our pool was professional, hard working, friendly and enjoyed doing their job. Ryan Holland was at my house at least three times a week making sure everything was going as planned. We added a rock waterfall and rock coping around the entire pool and spa area. The contractors that worked on the rock were very detailed oriented and again seemed to understand exactly what we wanted and exceeded our expectations. Any time I had a question or concern, Wes or Ryan were readily available and it was addressed immediately. They even sent the representative from the paver company to our house to help us make the decision for the pavers. She helped us pick beautiful pavers to go with the pool, which complemented the rock coping perfectly. The men who installed the pavers took their time, were so precise with the cutting and installing the pavers around the coping, they did amazing work. The pool was completed in a timely manner and we feel that we received a lot for our money, especially compared to some of the other quotes we received. I highly recommend Paradise Pools by Design. Every time I look outside my backyard, it puts a smile on my face!

Owner Ryan Holland was absolutely great to work with. His concern and care for his customers was evident during the entire repair process. The crew that was sent to my home consisted of Brett (Crew Leader), James, and Jorge. They were all extremely professional, conscientious and quality work and great customer service. This company was able to turn a really bad situation into a positive experience. It is really wonderful to see that there are companies that still show great concern for their customers. Work was completed on schedule and in accordance to the price given. I highly recommend this company.