Critter Control of Greater Orlando

It was good but I did not go through with it.

I pay them every two months. I don't even have to call him. I asked him why doesn’t he spray inside and he said if he sprays outside, it will not come into the house at all and it has proven true, I don't have any bugs at all.

They came and went through the house -- they found some critters and found where they were coming in from. They were great. We took care of the hole and haven't had any critters since. They sent one tech and he was at the home for a couple of hours.

It was okay. I have seen better and I have seen worse. I wasn’t impressed one way or another. The people were friendly but that was the only thing that set them apart.

They were exceptionally nice and professional. The treatments did a great job of controlling the bug problem, especially the ants outside.

We had an ant problem so I purchased a Deal to try this company. The tiny ants were identified as ghost ants. Rick told me all about them - explaining it was good we had not used a repellent because when disturbed they break up their nest and form three new ones. They had been moving around the inside of our kitchen and pantry. He searched thoroughly using attractants in many locations explaining as they would die as they crossed through and take it back to the nest as well. I was surprised when he located spiders who had been feasting on the easy pickings and treated them too. Outside Rick found a huge nest underneath some pavers located under a family room window - the source of the problem. He thoroughly treated the nest and several "paths" leading from it. He also treated the exterior of the home very completely as well as cleaning out spider eggs under the pool surround. . Rick took a lot of time to deal with not only our known ant problem but any other potential problems. He advised ghost ants are difficult to rid and promised to come back if needed free of charge until they were gone. As it turned out we needed him to return two more times to rid ourselves of the pesky things but are now ant free and very happy. My only complaint was Rick had me sign a contract for quarterly service stating it wasn't really a contract. He said they were very lenient and would not come out unless I called to schedule. When asked he said the interior would last a year, the exterior six months. Well 45 days later a bill for exterior treatment was left on the front door. I hadn't called to request service and hadn't seen anyone doing it although I was away briefly. When I called the first thing I was told was I had a contract. When I complained about the "leniency" they backed off. When I complained I had not requested service they explained the contract meant they automatically come quarterly whether i call or not. I cancelled the contract. I was disappointed to encounter this problem after such good service but I felt the company had misrepresented their policy to get me into a contract I would not have agreed to if things were honestly explained in the first place. Bottom line is I'd use them again - but only when I initiate the service.

At initial meeting and inspection the guy was more interested in trying to sell me on over $1000 worth of preventive work blocking future problems. I was trying to get rid of a current problem. I agreed to the $229 fee of trapping and removal and would consider the rest after raccoon was taken care of. I learned pretty soon the $229 was for 10 visits. They didn't trap or remove. We spent $60 on cages to trap and remove ourselves. Which we did successfully after watching YouTube on how to. Told them I was sending the $229 fee minus the $60 for cost of traps we bought. This all started in October 2013. This week in October 2014 I paid a bill collector the $60. Hope the bill collector gets to keep most if not all of that money.

went well; really cut down on the ants and he gave me some really good tips on how to prevent problem in future

Overall Jim did a thorough job. He even went to the attic to check if there were any critters in. The main reason that I gave this company an overall B was because Jim told me that he was going to ask a colleague specialized in wildlife to contact me to do a thorough inspection in the attic to check for wildlife that may be there. It's been over 2 months and his colleague hasn't contacted me. In addition, I haven't had any major problems with pests, but just a few weeks after the treatment, I found several bee wasps by the roof soffits, reason that I gave them a B in quality. Soon after I do some major work in my yard, I will have them come again to deal with the wasps and to do another follow up treatment and might submit an updated review of my experience then.

explanation provided above...

We were not impressed with Critter Control of Orlando. They did come out and performed their services their tech was professional but not very personable. I found it hard to schedule with them and dreaded calling for that reason. I always got the feeling of being some sort of nuisance to them since we had payed in advance and they were not getting anything else out of working for us. When I called their office once and left a message I didn't get a call back (several days) and had to call again. In the beginning when we tried to schedule our first visit and explained that we were getting ready to move into the house and had seen a mouse/ rat running around we were told in a very rude way that mice/ rats were not part of the deal purchased. That was a bad start. I never understood why this could not be communicated in a nice way. I was fine with it but it left a bad aftertaste. Overall I would say it was a B or C performance by this company and I only rated B because their products did work. I would not recommend them. We are with a different Company we found on Angie's List now and we are happy with them.

No contact... it may have been that I thought they would contact me.

I called late in the day, and they offered to come the next day. I described the situation, and the tech offered the opinion that it was likely that it was just the one rat. He found the spot the rat had been using to get into the garage, and told me how to determine if it was still in use. Once I determined there were no other rats, I sealed the hole myself. They didn't charge me a penny, and will be at the top of my list the next time something like this comes up.

They did good. I definitely would recommend them. They were good. They were good on some things with the pricing and on other things they were expensive. They got rid of the problem. He was very professional and polite. He was a very nice guy. Sometimes he said he would be here and then he wouldn't show up for a while; I think he was finishing up some other things. Sometimes he would be an hour to an hour and a half late.

I do the payments automatically to my credit card. I haven't had any issues in terms of bugs. I am usually not home when they come. The price is reasonable.

It has been pretty good. They do a pretty good job about following up and explaining to me what they are going to do. They are pretty good about handling the live animals/critters. There have been some minor communication issues but once I got hold of them, they were pretty good about coming out to do the service. The cost is too high for what they do.

Gentlemen that came out was professional and through. We would definitely use him again.

We are not happy they charged our credit card without job completion and without our permission to do so.

No one was home when the guy came by so they did the exterior service. There were still wasp nests present that he didn't get so I called the office and they returned. He explained to me why they didn't do any interior service. There wasn't a time when he was supposed to come but he did come back pretty promptly. We are going to see about their next service and then determine if we should continue or cancel the service.

Wonderful. He was very informative and efficient, as well as nice to my pets!

I was pleased with them. I have a regular contract with them now. They come out every 2 months. They came right out the last time. They use eco-friendly products which was the main thing that attracted me. I haven't had any issues other than the occasional roach in the garage, but nothing in the house. It is $45 except for a service call when there was a problem.

I had purchased a big deal for the service and we were very satisfied. There weren't additional charges. They showed up on time. I wasn't there, my daughter was, and she was happy with them. The man was polite, professional, and seemed to take his time. The price was good.

The service was good. As a matter of fact, I have used him twice. He showed up on time both times. He did not rush through it. He actually did a thorough job and I have not had any problems with insects or anything like that. He did inside and out.

The experience was good. I had them out before and they did a good job. They were on time, they were polite, friendly, and they knew what they were doing. It was a one time only pest control, and there was no pressure to sign up or to enroll.

They were very good. He came and he was very efficient and very good with what he did. He stayed within the price we agreed upon. He was timely and he gave us a lot of good information about the ants that we?re having problems with. He knew what he was doing. Their prices were very fair. They were really quick about getting out here and getting the job done for us. They gave us a timeframe of two hours and they were there right at the beginning of that time window, so we didn't have to wait and wonder if they were going to show up or if they were running late.