Arctic Cool Inc

They were recommended by a neighbor. I discussed with them the specific air conditioning unit I wanted them to bring after researching it. When they showed up to do the work, they brought a different type of unit, so I was upset about that. The man who came out said this is a very similar unit and that they don't make the one I wanted anymore, but I didn't like that he didn't tell me about this change ahead of time. There was also an issue with the warranty work as well. It didn't come right away, and someone forged my signature. This didn't hurt anything, but I had no knowledge of it until someone asked me about it.

The installers were very friendly and stopped to answer any questions we had. They were clean and took pride in their work. We compared them to 3 other companies and their price was much less.

Company originally installed a Trane air conditioner in Dec. 2011. Had to have them out at leat 6 times after that due to water buildup in the indoor unit. As I am writing this review, the a/c is again not cooling and I am debating whether I should give them any more chances to resolve. Would not use them again and would not recommend. Been nothing but an aggravation for the last 18 months.

They also did the original air conditioner upgrade installation.

Fantastic job all the way around, but then I expect nothing less from this company. This is the second job Arctic Cool has done for me -- six years ago they installed an AC/Heat Pump system in a house I owned and delivered the same superb performance (they were first recommended by a realtor friend). They are honest, talented, reliable, prompt, friendly, responsive and fair with pricing, and owner Chris Eads is a pleasure to deal with. They're out to build a client base and trust -- not just to make a buck. Case in point: They kept the old system in my condo alive for more than a year rather than push a new system on me. When I was ready to get a new system, we scheduled an installiation, then I had a snag getting financing. No problem, just call us when you're ready, they said. A week later, the financing problems cleared up and I wondered if they could come out on short notice the week after Christmas. They did and they got the job done in one day. The employees at Arctic Cool are a knowledgeable and incredibly efficient team -- one guy does the wiring, another does the air handler installation, another guy is on the roof with the condenser, somebody else is in the attic. And they custom-cut the platforms on which the air handler is placed, resulting in a neat appearance. Bottom line: They care. Believe me, you can't go wrong with this company -- I have used dozens of companies for home jobs over the past 27 years and I have never seen a firm more dedicated to straightforward customer service than Arctic Cool.

The over the phone diagnosis was not only correct but also super easy to fix. We found the problem area, made the adjustments and enjoyed the cool air. When we have used this company in the past for similar A/C malfunctions (ones we could not fix ourselves), they have been very prompt and professional. They are affordable even if you have to use them after hours. We highly recommend them!

Both times they were very nice. They were fast and efficient.

I will use them in the future, whenever I need their services.

The AC was not working and the house soon reached 90 degrees. Arctic Cool came the same day when called and worked on the unit until it was fixed. This company will now be used as our regular maintenance for our central AC unit.

Very quick response. Came out the same day. Found problem right away and had part to fix.

Extremely professional and knowledgeable. Arrived for appointment a few minutes early. Performed the work in a neat and timely manner. Work was completed and test operated and is working excellent. Fair price, good work, on time, what more can you ask for.