Response from Altamonte CARPET TILE AND KITCHENS
Dear [removed members name] Let's start from the beginning.When you purchased the coupon i stated that there were 4 angie's list customers that purchased before you.And that i take them in order of the purchased coupon.I told you it would be 3-4 weeks before we would start.Now if you remember when we started your health was not the best and you were in the middle of serious therapy.So we agreed to work around your health.However i cannot ask my installers to not do other work in between your not so good health days,They have families,house payments,food etc.Normally when we start a job we stay on that job until it is complete.But in your case it was different because of the health issues you were having.As a matter of fact there were some things in the contract that you were suppose to purchase,such as a new glass door,that you asked my installer to go to home depot and pick one out have him pay for it and that you would re-reimburse him,because you could not make it.Now you did pay him,but no compensation for his time and gas.I think this is an unfair review and i wish you would re think this response and write a new one that reflects us in a better light.But it is your call. I truly hope you are doing better health wise. I remain Sincerely yours Robert Mello