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Dreyer's Carpet Care

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

Dreyer's has been helping homeowners in Florida since 1979. We are trusted by many local insurance agents to help their clients after they have experienced property damage. We also have 36 years of experience cleaning Fine Rug, Carpet and Tile flooring.

Business highlights

45 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential and commercial water, mold, wind damage, carpet, upholstery, oriental, area rug, fiber, fabric, tile, grout, sealing, natural stone, hardwood, drapery, leather & urine damage treatment, leak detection, biohazardous clean up, virus suppression, and commercial hood cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available
Venmo

Photos of past projects

Reviews

4.781 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
10%
3
4%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 81 reviews

Rhonda B.
12/2023
5.0
Omg where do I began the Dreyer’s Company is the best, I have had to deal with on a project like this. The crew that worked on are surgical unit did a GREAT job they had a long job ahead but kept there heads up and moved along, even helped out a lot with moving some of are heavy equipment I could not have asked for a better experience, definitely Dreyer’s HIGHLY recommended.
Description of Work: Remediation in a timely manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pam S.
07/2021
1.0
carpet cleaners, floor cleaning
  + 0 more
Horrible Customer Service! As DKI cleaned our ceramic tile, it buckled or “tented.” DKI has refused to give us their insurance information to file a claim, despite being Florida law and after a letter from our attorney stating so! The company rep has been rude, denies any responsibility and owner refuses to speak with us. DKI said it was from faulty installation but it was installed 26 years ago! We hired a tile expert who said it cannot be repaired. We must have all tile replaced for thousands of dollars! We understand things can happen but the worst thing about this situation is DKI’s total lack of concern or compliance with the law.
Description of Work: Carpet and tile cleaned

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$800

Response from Dreyer's Carpet Care
Our tech pointed out the tile issue before and during the cleaning and the customer told him that it was no problem and to keep cleaning. It was only after we were done that she made an issue out of the problem. This was a pre-existing problem with the tile that our cleaning process did not cause.

Henry D.
02/2021
1.0
DKI has charged us $27,000.00 to pack and store our contents. This is unbelievable for a small 3 BR 2 Bath Ranch style house! Our contents were held hostage until we paid the whole amount. The email said as per the owner, we had to pay in full to get our contents back! Our contents stayed in storage uncleaned. They invoiced us $38,000.00 for water mitigation which included charges for a generator, which they didn't have. My house had power which they used. They went so far as to say they sent a worker three times to get gas for the non existent generator! Pure fraud! I have pictures and other proof! They said the workers used the most expensive and high end PPE when we were there every day and saw only masks and respirators the first day only! They charged for one of their supervisors being there to oversee the operation when she was actually gone on other jobs they had in Lake Charles and the surrounding area. She actually went home to Florida for a week or so. The fact that they would come down to Lake Charles that had been devastated by two Cat 4 storms within 6 weeks of each other and take advantage of peoples hard luck is unconscionable! $54,000.00! Desired Outcome/Settlement Desired Settlement: Billing Adjustment When we signed the agreement to do the work we asked the sales rep who sold us on the company and the supervisor who was present how much this would cost. The sales rep said around $10,000.00 for contents and $10,000.00 to $12,000.00 for the water mitigation. I just want a fair price for what was done and that the BBB write them up for fraud (generator and power distribution and worker going to get gas. Write the owner for holding contents hostage until we paid in full knowing we hadn't gotten insurance money yet.
Description of Work: Flood mitigation

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$68,000

Response from Dreyer's Carpet Care
This was an insurance claim and we were paid by your insurance company who sets the rates and manages how much we charge.

Barbara E.
12/2018
5.0
carpet cleaners
  + -1 more
They did a GREAT job. I had tried every carpet cleaner and nothing worked. Somehow they got it all and the rug looks brand new! They have a minimum cost of $75 so they cleaned two other area rugs. Everything looked great. I'll definitely call them again if needed.
Description of Work: I had inside carpeted stairs which were stained by a raccoon on every step and it needed to be totally cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

K H.
10/2017
5.0
carpet cleaners
  + -1 more
Excellent results. And excellent service **** ication
Description of Work: Post flood cleaning of two hand made rugs

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Carole J.
10/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Wonderfully well. The rug looks like new. Everyone we dealt with at Dreyer's DKI was friendly, knowledgeable and forthright. A very professional team. We chose to deliver and pick up the rug, an approximately 8 x 10 handwoven wool rug we bought in Turkey. We requested their microseal protector to the cleaned rug at a small additional cost.
Description of Work: Cleanning a Turkish rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$350

WILLIAM S.
03/2016
5.0
carpet cleaners, carpet installation
  + 0 more
What sets them apart from Stanley Steemer is that they do not bash the competition - they work a lot and talk less - they take pride in their work. They deliver a good service at a competitive price.
Description of Work: Overlooked doing this review months ago...great value for the money. We are (now) getting all new carpeting next week (03/2016) and plan to have DKI maintain it. Nice people. Cleaned approx. 600 sf of carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

LaDonna V.
03/2016
5.0
carpet cleaners, upholstery cleaning, home remodeling
  + 1 more
The owner came out to do the estimate since it was a relatively big job and I had lots of questions--very professional and responsive. The workmen showed up on time and did a great job. They did whatever I asked and went above and beyond to be sure I was happy with their work. The tile floors were an after thought and they turned out much better than I could have hoped--looked new. Overall, very satisfied.
Description of Work: Cleaned carpet in 4 large bedrooms and family room, cleaned tile in kitchen, master bath, guest bath, powder room, laundry room and hallways. Cleaned small sofa.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

William J. M.
02/2016
5.0
floor cleaning
  + -1 more
The job was excellent the tile and grout look like new highly recommended.
Description of Work: Cleaned tile and grout throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Catherine K.
11/2015
5.0
carpet cleaners
  + -1 more
I met a young man working another job in the parking lot from Dreyers company and he handed me a brochure in case I ever needed any service. My significant other had used them for another service as well and he was more than pleased. (very detailed oriented) He does not recommend easily unless it is truly well deserved so this carried alot of weight with me. I was nervous about using someone for the first time but the scheduler helped me ease into my decision. Once I met Marco I was put completely at ease. He did a great job with my older carpets and was professional, knowlegeable , prompt and left me ready for the holidays. I will use them again and certainly recommend them with no hesitation.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Michael M.
08/2015
4.0
carpet cleaners
  + -1 more
Did a very good job of cleaning carpet as requesting within guideline of requirement.
Description of Work: Carpet Clening

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

Barbara C B.
07/2015
5.0
carpet cleaners
  + -1 more
Easy to schedule. Eager to do job. Arrived on time as scheduled. Polite and thoughtful. Cleaned some spots that were hard to clean.
Description of Work: Did a fantastic job of cleaning spots on carpets in three rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Terry W.
06/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
fast efficient quality work great customer service I dropped off and picked up but they will do that for a fee. They unload and load your vehicle.
Description of Work: cleaned oriental rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Lisa A.
05/2015
5.0
carpet installation, carpet cleaners
  + 0 more
The technician did an excellent job with the carpets. He worked very h****** them, and I felt very good about moving in to my new home with nice, clean carpets.
Description of Work: Dreyer's DKI cleaned the carpets of a home I had just purchased, before I moved in.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

05/2015
5.0
carpet cleaners, floor cleaning, hardwood floor
  + 1 more
The very best part of the service is they moved all my furniture to clean underneath - even a very heavy antique stove. They were pleasant to work with. I was satisfied with all the cleaning. I would use them again.
Description of Work: Cleaned carpets and wood floors and shower tiles

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bridget G.
01/2015
5.0
carpet cleaners, floor cleaning
  + 0 more
Fantastic! The team worked hard for several hours without even taking any breaks and did an amazing job on my floors. They were professional, efficient and explained every detail about the job. My husband and I have hired Dreyers for smaller jobs in the past and they did great work but this big job was the very best. I will definitely use Dreyers again in the future. The team also took great care to fully protect our baseboards, appliances and furniture while they cleaned. They are terrific!
Description of Work: Cleaned my travertine floors throughouty house and shower tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,250

K. Leslie A.
08/2014
5.0
carpet cleaners, oriental rug cleaning, upholstery cleaning
  + 1 more
Everything went well except that they took the area rug with them to clean it and neglected to tell us that we would not get it back for 6 weeks.
Description of Work: Cleaned sectional and area rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$400

paul W.
07/2014
5.0
Wonderful. The workers were just fine.
Description of Work: They fixed some water damage that we had in our house.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RICHARD S.
07/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
came out very well. worked h****** deep spot areas with good results.
Description of Work: deep carpet clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Trudy S.
05/2014
4.0
carpet cleaners
  + -1 more
The plumber recommended i call Dreyer's when he found the leak in the refrigerator. They came out within the hour, were very professional. Fans were set up in the ktichen and in the garage, the gentleman explained exactly what he was doing, how long it would take, etc. He came out first thing the next morning to check progress, just as he said he would.
Description of Work: Dried a leak in the wall between the kitchen and garage.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Daniel P.
03/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
Very pleased with the pre-spoting and thorough cleaning of the carpets.
Description of Work: Cleaned the carpets for the whole house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Randall E.
01/2014
5.0
carpet cleaners
  + -1 more
It turned out very well. They came out a year ago and there were not additional charges. I had used them on probably one or 2 occasions prior to that service. They were very polite, courteous and they did a good job. There were no issues with their service.
Description of Work: I purchased a Big Deal coupon from Dreyer's Cleaning & Restoration for carpet cleaning services. The ycleaned carpets for an entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Mary T.
09/2013
5.0
carpet cleaners
  + -1 more
Very reliable, professional, came back promptly to reclean an area that I thought needed more attention. Our local Minimaids often uses their services.
Description of Work: Cleaned carpets in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cindy D.
09/2013
5.0
carpet cleaners
  + -1 more
The appointment was scheduled with "Emily" a month prior and she kept in constant email contact in advance of the appointment. We scheduled for 9am and on the morning of the appointment and Joe showed up at 8:55am-- five minutes EARLY! I was understandably surprised since most workers and technicians I have dealt with over the years have kept me waiting in a "window of opportunity," Joe came in and measured everything and within 20 minutes was well on his way to cleaning our dingy carpeting. He was professional and took care to listen to my specific instructions. At approximately 2 hours from arrival he was completely done and I can't believe how different the carpeting looks. Of course he said it should take about 6 hours to dry, so factor that in to the time you cannot walk on the carpeting. I am SO impressed and will definitely be hiring them again for more carpet cleaning in the future! HIGHLY RECOMMEND!
Description of Work: I purchased a Groupon for Carpet cleaning for five rooms and one hallway. Since I did not have a hallway to do, but three large rooms Dreyer's was willing to accommodate as long as it was under 500 sq ft. The arrangement was for these three rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Charisse T.
08/2013
1.0
carpet cleaners
  + -1 more
The office person said it would be $315.00 for 400sq feet of carpet. It is a two bedroom townhouse with about 800sq. I could buy new carpet for that price. I was shocked. I got a quote from another company for $150.00 to 200.00.
Description of Work: called about getting carpets in a townhouse cleaned.

Rating CategoryRating out of 5
value
1.0

$600

Contact information

14619 NW US Highway 441, Alachua, FL 32615

http://www.DreyersDKI.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Drapery Cleaning,
Mold Testing & Remediation,
Water & Smoke Damage

FAQ

Dreyer's Carpet Care is currently rated 4.7 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Dreyer's Carpet Care accepts the following forms of payment: Check,CreditCard,Financing Available,Venmo
Yes, Dreyer's Carpet Care offers free project estimates.
Yes, Dreyer's Carpet Care offers eco-friendly accreditations.
No, Dreyer's Carpet Care does not offer a senior discount.
Yes, Dreyer's Carpet Care offers emergency services.
Yes, Dreyer's Carpet Care offers warranties.
Dreyer's Carpet Care offers the following services: Residential and commercial water, mold, wind damage, carpet, upholstery, oriental, area rug, fiber, fabric, tile, grout, sealing, natural stone, hardwood, drapery, leather & urine damage treatment, leak detection, biohazardous clean up, virus suppression, and commercial hood cleaning.

Contact information

14619 NW US Highway 441, Alachua, FL 32615

http://www.DreyersDKI.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM