DELMARVA POLE BUILDING SUPPLY

I had the poorest consumer experience of my lifetime with Delmarva Buildings. A full of frustration seventeen month experience with them as follows. 1st. Dishonesty and total confusion in scheduling their work. Gave at least 15 + different start dates. Would not call or show up. Continued this way for 12 months before any construction started. At first they were going to build without a permit. I eventually learned that in fact they needed a permit to build. I pulled the permit myself. I wanted to make sure everything was legal. I also made sure all communication was documented with photos. Some photos in this review. At five months after signing the contract they had not driven one nail but emailed me to say my contract price had increased $1,600.00. Here I thought signed contracts could not change. Not so with Delmarva Buildings. The price increased again and in the end I paid a total of about $4,700.00 additional. After the price increase before work ever started or any materials were delivered I wanted out. But, I was told I would owe them $4,000 dollars for materials ordered. Be careful of this company. Their business practices are very suspicious and possibly illegal. 2nd. They are just a broker of the work and do not even have in house crews. Instead they sub all of the work out to other businesses also know as sub-contractors. 3rd. They use #2 & #3 grade lumber in construction of your building. Some of the cheapest materials there is. Their contracts are misleading. Delmarva Buildings claims higher grade materials is their standard. It’s a lie! My building was not even built to specs they showed on their prints. 4th. You are ignored after you sign the contract and give a deposit. They also have language written into their contracts allowing them to do the work when they please, raise the price and destroy your property in the process. They have the worse communication I have ever seen. Will not return multiple calls/emails for weeks at a time. 5th. Shoddy apprentice grade level craftsmanship. It took around a dozen trips back to my property by other individuals and crews to study, photograph, fill out reports and do over a considerable amount of the work. It took four different individuals and three different delivery trucks just to get the right trim metal. The incompetence of this company is unbelievable. 6th. Read the contracts and small print. This company will show no respect for your property. There is language written in their contracts allowing them to destroy your land at no cost to them for repair. It is understandable that some damage will be done to your land which should be limited in scope to the footprint of your building and immediate surrounding area. Not so with this company. I had to repair lawn damage that was 100’ from where construction took place. I had to repair and seed a 1/3 an acre of my lawn at my expense for equipment and materials. 7th. Even though I provided a dumpster at my expense. They scattered debris like nails, screws, sharp metal trimmings and various used or bent fasteners all over my driveway where I have vehicle traffic. I picked up over a hundred fasteners just out of my driveway. 8th. Once you try to escalate the horrible experience you’ve had with their business by talking to the owners. It’s complete silence! They bear no responsibility whatsoever or care to address you directly. Google limits the length of this review so I cannot fully describe my experience. I would need to write a book. I’ve made my point though. Eventually I had to issue Delmarva Buildings (Part Owner - James Sacra) an ultimatum. That either my project was completed by December 6th 2021 or else I was going to start legal action. This got their attention and they finished the project on 12/03/21. Horrible experience with this company. It’s owners James Sacra and Mr. Rhue are aware of my experience with their business and have totally ignored me. They offered no apology or courtesy in word or deed. Do yourself a very big favor and find another company for your building project!

Building looks great because they have great subcontractors. But Delmarva has horrible customer service and communication. Their crew borrowed my bobcat and put a hole in the side of the new building. Company refused to make repairs. Never even bothered to call me back about it or send a crew out to look at it. I would have settle with a patch, but now we are going to court for a small balance that I refuse to pay. They also made other communication errors. Can't recommend them. They don't care about their reputation.

The building looks great, the subcontractors did a great job. I had a 30 x 32 garage building put up in my backyard last summer. Everything was ok, until they sent a load of dirt here that wasn't ordered and the truck damage my driveway (when I provided a alternate route that was disregarded). I notified Delmarva Pole building the minute it happened and provided them pictures of the damage. I also stated then that I just bought dirt two days before and I was to be handling the dirt . Three weeks later get a call from a collections representative that my account was past due. Approximately three weeks after completion of the job, I was sent to collections agency . I was told that the damage to my driveway is a part of construction process and they were going to do nothing about it. There was also about $700 in extra charges on the bill that the collection agency couldn't account for either. To send somebody to collections that soon, I think is a little shady, (I think ) but will have to let the court decide which it's coming up soon. It's sad to ruin such good work by such poor customer service I would not recommend them . Also during the whole building process aproximally two months, the job supervisor was here one time and that was in the beginning to lay out the building never again did I see him or anyone else they just sent subcontractors out, The Amish framers were great and did excellent work and the roofing and siding local subcontractor also did great work.