One technician they sent was professional and courteous but the other was possibly drunk and certainly did not seem to care about my issues. They did not seem to make any effort to repair my heat pumps but instead insisted that they needed to be replaced. One of the new heat pumps lasted just under three years and the other lasted about four years. My research suggested that they should have lasted 10-15 years each. Will NOT be using them to replace the now broken units!
Description of Work: They diagnosed and then replaced two external heat pumps. One was in 2011 and one was in 2012.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$10,000
frank F.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
They were fine. We had them out one time about a couple of months ago and they came out and did a good job. They fixed what needed to fixed but didn't charge a lot of money and that was good because I think it was an HVAC issue. Frequently, when you have an old HVAC system, one of the first things they can tell you is you need to buy a new one and they did not do that, so that was good. We are pleased with them. The price was very reasonable. You don't know what it could be when you get in to those kind of situations.
Description of Work: I used Ray's Plumbing for heating and A/C.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
peter M.
07/2013
1.0
heating & air conditioning/hvac
+ -1 more
Screwed heater up so bad it had to be replaced. when they were done heater would start, flames would shoot out the front (gas heater) and make a loud explosion. Told us the reason was the chimney was bad (after 20 years and two different heaters??). Had chimney relined but still did it (1200 dollars later). Came back but when he left there were "parts" left over and still shot flames out. Had another company check it out and found reassembled incorrectly and there never was a chimney problem. Had new company intall new heater and all was well. Tried refund from Rays but wuld not refund all the money, just part. NEVER WILL USE AGAIN! Oh yeah, we were also out the price of the chimney relining!!
Description of Work: Was supposed to do a pre-season check of heater.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$300
elaine T.
07/2013
5.0
heating & air conditioning/hvac
+ -1 more
They come right away and they seem to take care of everything I need. I haven't had any issues with them. Their price is a little high,
Description of Work: I used Ray's Plumbing to do a check for the furnace. I used them for everything.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Leo C.
10/2012
5.0
heating & air conditioning/hvac
+ -1 more
Am a guy who is an intermediate fix-it guy with a few exceptions.. Heating and A/C are not in my book of tricks, so depend on the pros for this type of service.. Unfortunately, in the past with A/C and heating, other repairmen sell you stuff you really didn't need, such as capacitors on the heating and A/C units. Their cost for these parts is absolutely ridiculous. Found out twice in the past that I was charged 4 to 5 times retail for 2 capacitors... So, get a bit leery about repairs on my heating and A/C. Have had estimates on new A/C units since mine is 12 years old, and wasn't top of the line to start with. I know that sometime shortly I will probably need a new A/C unit, and will probably ask Rays for an estimate. These guys were neat, did a really good job and most of all, I trusted them. They gave me a 10 percent Senior discount, and 37 bucks is fine with me. They have a 30 days warranty on their work, but did not have to call them back for anything. Would definitely recommend Ray's plumbing to anyone in this area..
Description of Work: A/C unit wasn't cooling normally, so called Ray's (neighbor recommeded them). Set up an appointment, they were right on time. 2 nice guys. They checked the system out, told me there was something like too high pressure in the line. Checked it out, problem was a mix of coolant in the line by another A/C service... They drained the coolant out, put in new coolant, put in a filter of some kind. A/C working well since the repair. Last time I had service on the unit which is 12 years old, was told similar problem regarding high pressure in the line, and not cooling the way it should have done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$377
elaine T.
06/2012
5.0
electrician, heating & air conditioning/hvac
+ 0 more
They come right away when I need them get the work done the same day.
Description of Work: I call them every year to have the furnace checked. I also use them for electrical work.
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Service Categories
Heating and Air Conditioning,
Electrical,
Plumbing
FAQ
Ray's Plumbing is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Ray's Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa