Western Pest Services

We are not using him now because we moved.

We will know how effective the vole treatment was after another few weeks. For the service they provide, the price seems fair.

I called in the morning and they had someone here to do the job by the afternoon. They followed up two weeks later to do the perimeter of the house again just as a precaution. I have not an ant problem since they were here!

They walked around the house and looked for places that they might be getting in and helped seal up holes. If we get the yearly contract they will also do other stuff for us. If they do it for only one thing then the price is probably more on the expensive side. It makes more sense to get the yearly contract and we can call them for bees and ants. They will do three or four treatments over the course of the year for different kinds of insects and pests. They weren’t the cheapest. They were good and I was happy with them.

They have been wonderful. They have been extemely helpful.

They person that comes to do the job is very courteous. He doesn't get in the way.

I contacted them to treat a wasp nest in the front of my home. Not only did he find that nest, but he found a hornets nest and five other nest on my property. (WOW)! Instead of going with the one time fee, I decided to hire them and use their program annually. Wonderful! Outstanding! My Technician was John Flores. Very Punctual, Professional and Knowledgeable. I would definitely recommend this company

It was a very good service. The technicians were very professional and did a great job. They did what they said would work. The only negative thing was that the sales guys that came out tried to sell us extra things. They showed up when they said they would.

DO NOT call Western Pest Services unless you are ready and willing to spend $1000+ for whole house termite service even if your (potential) problem isn't that great. I had termites invade the shed in my backyard which is about a '12 x '10 structure. I was able to deal with the infestation myself but had to make some repairs to the structure. Not wanting to experience an infestation again, I called Western Pest Services to see if they could treat the structure. The receptionist there advised me that they just can't treat something (even though I knew that there had been an infestation there) but that they had inspect it first (which would be free and would include an inspection of the house as well). I agreed but asked that the inspector also bring the necessary chemicals because I knew that I had a previous infestation and wanted it treated as soon as possible. The receptionist said that they had to conduct an inspection first before they would treat anything. I relented and agreed because I really needed to get it treated, so I scheduled an appointment and took a day off of work (i.e. a vacation day). The inspection took less than an hour (although I had to be available the entire afternoon for whenever the inspector might actually show up). The inspector, John, confirmed that there indeed had been an infestation in the shed but the good news was that the house was termite free. He also told me that once termites infested a structure, they were likely to return to the same place. Since this was exactly what I was trying to avoid, I asked John for an estimate to provide treatment. He provided me with an estimate of $1000 to treat the house and shed (and he said the shed would be for free if I also did the house). Since I didn't have an extra $1000 lying around, I asked him how much it would be for the shed only and he said $200. I said okay to that and asked if he could treat the shed now. He smiled, said no that he makes too much money as an inspector to provide termite treatments and that I would have to call back Western Pest Services and make an appointment with a technician. So I called Western Pest Services back and made an appointment for Friday and scheduled another day off of work (which means using yet another vacation day to deal with the situation). The receptionist scheduled me for a Friday afternoon appointment. At the end of the day on Wednesday (before the scheduled date for treatment on Friday), I received a voice mail from John apologizing but saying that Western Pest Services has a new policy where they won't treat any structures on a property unless the house is also treated (which in my case, treating the house was not needed). So unfortunately, Western Pest Services would not be treating my shed. So instead of taking my $200 and helping me out when I needed it (as well as developing a relationship with a new customer), they completely wasted my time (costing me two days of work in the process), shunned my business (which doesn't make me inclined to do business with them again), and left me feeling like they were trying to force me to spend $1000 to deal with a $200 problem.

They let you know when they are coming and come when they say they will.

They have a good price, and they are also very fair.

It was very good. We like the gentlemen that they send. He is always on time and does a nice job. He is careful and takes off his shoes when he is inside the home. He is careful and we feel like he cares.

They are very professional. Their pricing is very affordable as well. I found their treatment to be very effective. They showed up on time. I would definitely recommend them to others.

Unfortunately, I started finding ants in my kitchen this past summer. When I called the office about this, they said they could schedule an appointment about a week out. I’ve been their client for fifteen years, and I would have liked for them to have been more responsive to my concern. I was expecting an appointment within a day or two. Because of this, I plan on not renewing my annual contract once it expires.

I contacted three companies for help, and Western was the most professional, thorough, and honest. One company wanted to charge me over $1,000.00 just to spray, and another wanted to drill holes all throughout my home. The technician from Western was the most knowledgeable and competitively priced. I can’t attest to the quality of his work yet because the termites usually pop up in the spring. So, I’ll have to wait until next spring to see if termites are gone for good.

This is a great company. I think they’re very professional and thorough.

I really like their annual service. They always leave wooden stakes outside, which is part of their standard operating procedure. They’ll also do a flashlight inspection of the basement. We’ve never had an issue with termites while using their service, so I think they are reliable.

I’ve been very pleased with their service. We contacted them initially to help with a carpenter ant issue, and they resolved the problem fully. I think they are capable and professional, and I will continue using them.

Everything has turned out well, and I think they’re a reliable company.

Overall, I think they do good work and I’ll continue to use their service going forward.

They are a great company. I’ve never had a problem with their service, and they always show up whenever I need them.

The individual I use is very knowledgable and friendly, and the results are always great. If there is an issue I call him and comes out and takes care of it for me.

They are excellent. I had carpenter ants and I had them all over the property which I didn't even know. I had them attacking my cherry trees and they were eating my wood floors upstairs. They did a really good job. I had carpenter bees too which I didn't know. They did a treatment to my gutters and got rid of those too. I would definitely recommend them. I think the people that come out here are very knowledgeable. They try to use the least toxic things they can do. They are very careful about where they put stuff. They treat the problem, not just the symptoms. They are doing a service for me for the year so if I have any kind of re-occurrence of any sort they will come back out here at no extra charge. The sales person was a little aggressive. But I called him on a Friday because that's when I found them right before a weekend. He couldn't come out because it was late in the afternoon. He came on Saturday morning before he went for his son's baseball game. He did the diagnosis and did a quick thing of telling me what to do. He just sprayed with Windex to keep them from swarming which actually worked so that I could still breathe on that weekend. He said that they wanted them all in the same place so that they could get the queen. He came back on Monday with the technician and that guy really knew his stuff. I was very satisfied that they came out. I have never seen another carpenter ant anywhere on my property and they got rid of all my pests. The Windex doesn't kill the bugs; it just keeps them from swarming. They were making me hysterical because I was seeing them everywhere. It worked and kept me from checking into a hotel and leaving my husband here by himself. That would not have helped to eliminate the problem. It would have just added more expense. I was very happy. They really knew their business. They also provide a gutter service that actually does very well. They have this foam that they fit to your gutters and it's treated so it will not disintegrate in the sun. So far it's working beautifully. Bees don't stick to it and the water goes right through. We have had some torrential downpours and it is working. There is nothing to get clogged or blocked. It's keeping the debris from hanging in the gutters because even a little debris is enough to make carpenter bees and other insects swarm to feed off that bit of gook that is in the gutters. These are people that know what they are doing. He told me that I had mice and said that he could take care of those too and he did. He set traps. He didn't spray anything. I told him I didn't like any toxins because of my dogs and me. He set traps to get the mice and sealed up all the holes in the house that he thought where they could get in with steel wool stuff and I haven't had any mice either. We have had traps set with no mice. It doesn't mean that all their technicians are like that. I can just say that the technician I had was pretty knowledgeable and knew his stuff. Their prices are medium high. They were certainly worth the money. I am the wrong person to ask that. I should be disqualified because I would have paid anything. I feel confident now. I had stink bugs and all kind of other bugs I didn't complain about. I just lived with them. I haven't had anything and nothing smells and there are no odors. Whatever he did, he sealed areas where these things were getting in I think and I haven't had a problem. They are certainly not a bargain. I started asking a lot of things and everything I asked they answered. I learned a lot. It was like a botany class. The guy came on his day off so how can you get better than that on punctuality. They were very professional. They have a system where a girl calls you through her call system and she tells you when the technician is coming out. Then he calls you right before he comes. Nobody just shows up and there is no guy walking your property that you don't know about ahead of time. I will continue to use them.

We are fond of our exterminator, but recently it has been difficult to be serviced appropriately & comprehensively.

We had tons of ants this past spring in our kitchen, as well as spreading into other rooms. In years past we would have problems and I would just spray around the house myself with store bought chemicals. This year, this didn't even make a dent in the problem. The initial sales person was... a sales person. I know times are tough, but he was Pushy. He didn't ask to come in when I opened the door, just came in. Was not impressed with him at all. He tried to get us to buy extra things, such as a chimney cap, crawl space vents, etc. The crawl space vents were quoted installed @ $150 ea. Lowes had the the same vents for about $25 ea. They required a typical year contract for the pest control, as do most others we got quotes from. The Western tech was out at the house when they said he would be (they said between 10am and 3pm, he was there at 2:45). The tech did what he said he was going to do. The tech was accurate about the turn around time for the chemicals to take effect and was upfront about about the possibility that he may need to come back a second time. We contacted Western when we started seeing a few around the second time. We had to call a couple times to coordinate our schedules, and delt with 2 different ladies who did the scheduling. One was great and very friendly every time we spoke with her, the other was rude and seemed angry every time we spoke with her. (Good cop, Bad cop?) The tech did come back when we still were seeing a few around as he said he would. They resolved the ant issue to our satisfaction. The tech was professional, explained what he was doing and why, and did extras such as taking care of our wood-boring bee and wasp problem in our shed. We were not happy with the initial sales person being so pushy and we were not happy with one of the scheduling people that we had to talk with.