The Maids of Wilmington

unknown

They did a great job. Their organizational structure is very wise- They send 4 people to your home and each person has a specific expertise. They charge $160 for the first hour and then after that the fees are prorated down to the minute. The whole team was hardworking, and no time was wasted. I would recommend them to anyone.

I recently had knee surgery, so I needed the house cleaned for guests. This was a one-time cleaning, not a contract. I called and spoke to a scheduler who took notes about what I wanted done, and who gave me an estimate. Included in the estimate was cleaning the downstairs windows, and mopping the hardwood floors. The person at reception gave me an estimate of 2 to 3 hours of cleaning for $160 per hour, or between $320 and $480. She also said that the estimates tend to be on the high side because the company would rather come in under estimate. When she called back on the day before the cleaning to give me a start time, I asked her to remove the window cleaning and the hardwood floor mopping from the task list. I thought this would reduce the cleaning time needed. They sent a team of 4 people to do the work. I have no complaint about the quality of the work they did, in fact I think my house was cleaner than ever. However, I feel that they did not use their time efficiently, and purposely stretched out the length of time it took to accomplish the tasks to get the maximum amount of money out of me. After they had been working for a little over 3 hours the crew chief asked me if there was a maximum amount of money that I wanted to pay for the cleaning. I told her $400. I thought this was reasonable considering that I had removed the tasks of window cleaning and floor mopping from the original estimate. She called into her office, and they told her that the work done so far would be $430 - and that included a "coupon" that they had not mentioned before, plus another discount that they had not mentioned before. There was only one vacuum cleaner brought into the house, and the one lady who was working the vacuum cleaner complained that she had not finished her work, and that she would have to leave the job undone if she stopped at that point. I asked her to estimate how much longer it would take her to finish. She said 20 to 30 minutes, so I told her to finish. They asked me if I had a vacuum cleaner that they could borrow so someone else could vacuum the first floor of the house. After calling the office for the revised price, the crew chief became irritated with me and stopped talking to me. She finished the job without saying more than two words to me, and walked out of the house without even saying goodbye. The other team members at least said goodbye when they left.

They are easy to contact and schedule. The girls do a great job cleaning. One time I was not happy with how my place was cleaned, I called and they immediately sent someone out to fix it. I love Christine’s crew. They always did a great job and worked quickly and efficiently. They would also do special jobs as requested.

nice job

They have done a great job every time they have been to our home.

I did not like them because one of my dresses watch went missing. I do not trust anyone in the house anymore after them. I went to their place and spoke to the concerned person and a couple of weeks later the watch showed up in my mail box. Their price was alright for the one time that I have used them. I would not use them again in the future.

I have been very satisfied with their services. Their efficiency was very good. It was easy to get scheduled. They come with a team and they are just very efficient. They are also dog friendly which was important for us. I have used them for about four years. I thought that their price was reasonable. All of them didn’t speak English but they didn’t chit chat but they did the work so they were professional.

I’ve been extremely pleased with their honesty, professionalism, and thoroughness. They’ve never let me down, and I’ll definitely continue to work with them going forward.

The only problem I have with them is you never know when they will show up, on the assigned day. If your not home they will charge you. Thats enough to make me look elsewhere. Im not waiting all day for hired help.

We only booked a few days in advance and got the time and date we wanted. Punctual and professional - there was clearly a plan and each team member knew their role. It was a little bit of a whirlwind and we needed to move about the house a bit to stay out of their way. Confirmed exact timing to office and got price, included coupon discount without any questions. Good results...we will definitely be usingt them again.

The price is for the hour with a team of four. It was excellent. I felt comfortable with them in my home. There were no problems. They did not clean under the bed. I left notes but, felt that they did not respond. I let it go because, the rest of their work was great.

They arrived on time as scheduled,friendly,professional and did a fantastic and thorough job. The house sparkled when they were done.