The Gutter Guys

Everyone at this company is very professional and friendly. They were responsive to my inquiry, and provided a free estimate. Buddy and Shane came to my house and did a fantastic job. I will definitely use this company again.

They were very good, clean everything up. I don't have any problems at all. They provided assurance to the work, They said that if any problems just give them a call.

Not well when it rains hard I get a shower walking in my back door

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They did a good job ,but one of the guys was saying that be was not going to work to death.

We have a large hip style roof with attached garage and there were many issues with improperly installed gutters from the original builders of our home. From the salesperson Allison through to our installers lead by Paul, the experience was very professional. Everyone was very courteous. The Gutter Guys came out when they said and took the time needed to install my gutter and gutter guard correctly. We had 4 inches of rain over the past 24 hours and the gutter and guard performed as advertised. The follow-up from the office (sorry I don't remember the nice lady's name) to make sure we were satisfied was very refreshing in today's market when no one seems to care after the sale.

I called on a Tuesday, I was told he would have to call me back because he was on the road when I called. And if you have dealt with contractors for home repairs you usually have a 50/50 chance of getting a return call. But he called back 20 minutes later. We scheduled an estimate for then next day. I had an idea of what I wanted to pay and the estimate came in at what I expected so I decided to move forward. I was told I would be put on the schedule and it would be 1-2 weeks depending on the weather. So, imagine my surprise when I get a call later that day and I was on the schedule for the next day. However, the weather was so cold that day they postponed the install. Which was find since it was only 2 degrees that morning. They ended coming out on a Saturday. I didn't even need to be there. They pulled up as I was leaving and asked me if I had any questions, which I did not. By the time I got home about 2 1/2 hours later, the new gutters were installed. I did notice that an extension from the dormer window gutter to the lower gutter was not there. I called The Gutter Guys and had a return call that day and on Monday, telling me they would be back to add that and 1 day later later it was completed. As a fairly new homeowner, who has been making updates along the way, this is probably the best experience I have had with a company. I would highly recommend them and was completely impressed with their and professionalism and timely responses. I was also impressed with how friendly they were. If you need new gutters, this should be your go-to company.

I got a recommendation from a neighbor for The Gutter Guys - Newport / Wilmington. I wasn't there but I was happy with what was done.

I got a quote for 300$ for one 30 foot stretch of seamless gutter painted to match my home trim and installed with hidden hangers. I signed on the dotted line and was informed they could come out and do the work within about 3 weeks. On Friday (08/09/2013), the day the work was scheduled for, me and my wife left town for the night. We left the house around noon and the workers still hadn't arrived. We were at our hotel when I noticed a voicemail from about 3:45 that afternoon saying the crew were on their way out to our home to start the work. I didn't see the call until nearly 7. I called the cell number back and left a voicemail saying to please call me if there were any problems, otherwise I would assume everything went fine. I never heard back from anybody. Saturday night we returned home to find no gutter on the second floor at the back of our house. There was still debris from inside the old gutter sitting on the roof. I received no phone calls, voicemails, or emails indicating there were any problems due to rain delays, installation difficulty, parts issues, or anything else. So I had NO CLUE why I came home to a half-completed job. On Monday 8/12/2013, first thing in the morning I spoke to the manager who informed me there were some problems figuring out the best way to remove some of my old gutter brackets that were secured by large bolts that would leave decent sized holes in the fascia board. So they wanted to speak to me about it before they proceeded. He thought the installers called to explain the situation. I told him no, they never called me after the initial voicemail on Friday. If they did I would have given the OK for whatever needed to be done to finish that day. Instead they left and let me come home to a missing gutter section having no clue what the problem was. It is admirable that they wanted my input before proceeding so that the job was done to a proper standard. But I was a little irritated that they didn't do me the courtesy of making a quick phone call to tell me what was going on. Instead I sat there all weekend not knowing whether there was other complications that would cost me more time and money on top of paying for the gutters. During this phone conversation I asked to have the work finished that same day (Monday) since it was clear out and heavy storms were expected later in the week. They told it couldn't be done as the trucks were already dispatched to other jobs. I would have thought good business would be to put the house you left WITHOUT GUTTERS higher in the priority list for the next business day but I guess not. I figured since the install problem was easily resolved with a 5 minute phone conversation that morning that they would have been prepared to finish up that day. But instead they expected me to wait through Tuesday's rainstorms. On Tuesday there were severe downpours and flash floods throughout the region all day so they called early in the morning to cancel. I told them I know they can't work in this weather, WHICH IS WHY I WISHED IT WOULD HAVE BEEN DONE ON MONDAY WHEN THERE WAS NO RAIN!!! I got home that night to find I had water come into the basement through the basement door that was under the roofline that no longer had a gutter channeling the roof water away. First time we've had a drop of water come in through that door in all the heavy rain we've seen since we moved in 8 months ago. On Wednesday they came to finish the job while I was at work. The gutters look good from the ground and seem to perform well in heavy rain. However, while installing them they left it with a couple sections of aluminum facia wrap and soffit panels sagging and no longer secured by nails or tucked up under the drip edge, areas where water can infiltrate and rot the wood behind it. Two out of three small trim pieces color-matched to my siding that covered up notches cut in the siding to mount the old gutter brackets were removed and not put back, leaving two ugly rectangular holes in my siding. When I called and spoke to them about it they tried to tell me I didn't need the pieces and they didn't serve any useful function. I was better off having the siding replaced in that area. After extensive argument I explained that that might be an option down the road, but I wanted the trim pieces back up there to cover the holes until we found the money for that. They finally agreed that someone would come out to re-attach the trim and 'look at the soffit panels to see if anything could be done.' But I would be once again be dropped to the bottom of the priority list and wait about another week for someone to come finish up the job. I didn't feel like waiting a week for them to fix the aluminum fascia trim that they left sagging so I did it myself in about 15 minutes because I wanted to avoid water penetration. Plus the manager was trying to tell me over the phone that it was poorly installed and I may have just had an 'uneven house', whatever that means. So rather than waste time arguing over something they didn't seem to want to take responsibility for it I cleaned up their mess. I have to give this company less than stellar ratings for a few reasons. One was that I got no calls about the problem on Friday. Two was that they wouldn't come out and finish the job on Monday, and I had to go a total of 5 days and through one severe downpour with flash flooding without gutters on that part of the house because of them. Then when they finally did it there were problems they had to come back out to fix, and they made me wait another week. When I need the run at the front of the house replaced I will probably just go with a local roofer who can handle anything that comes up when he pulls the old gutters, and who has the authority to call me directly on the spot and solve the problem quickly instead of consulting a supervisor who isn't on scene. In general because they have so many great reviews I don't think this is a bad company. However I things definitely didn't go as smoothly as I would have hoped. I regret this transaction. Lesson learned: I will never let installers try to squeeze me in for 3:45pm on a Friday again. Far too close to quitting time. The other lesson is to ignore them when they say it's no problem for them to do the work while I'm not home. Next time obviously I need to be there so if anybody takes it upon themselves to leave for the day with the work half-done they have to explain the situation in person before they go. UPDATE 9/6/2013 The owner called this morning and asked me to explain my problems again. When I did, he proceeded to engage me in a very heated 10 minute 'discussion' about how he took bad reviews very seriously and personally and got upset by them because they affected his livelihood. He continued by insinuating that most of my problems and complaints were overblown and unfair, and he felt they did the best they could, accepting that they would have to lose money on the job coming out on 3 separate occasions to try to make me happy. According to him I am a picky and unreasonable customer that slams bad service but does not praise good. Things that went wrong, such as roof water leaking into my basement during a torrential downpour because there wasn't a gutter above it, and the loose trim on my roof line, were apparently caused by pre-existing problems with my house. According to him they were unrelated to his install. His tone and his attitude towards the conversation were a disappointment. Had he called and just offered an apology and a conciliatory gesture such as a discounted cleaning or a price break on future work I would not hesitate to chime in here and give him credit for that. I would have given him due credit for that whether I planned to take it up on any of it or not. Instead he felt the need to have a point by point agument about why my claims are not valid. So a phone conversation that I thought would be more positive was apparently an attempt to make me feel guilty about my review. He really did not help or redeem himself here and managed to sour me even further towards this company.

I have never paid to have this job done in the past. I needed to have someone complete the job, and was not sure who to call. On a whim, I called The Gutter Guys. They returned my call right away and told me that someone would be at my house within the next two weeks. (A long wait, but with our rainy summer I can understand this.) Within two weeks, someone came to my house while I was not there. I noticed right away that someone had used my hose, because it was put back very neatly, and I do not put it back neatly! The gutters were cleaned and there was absolutely no mess around the house or the down spouts. (When I did my gutters myself, the worst part was the cleaning up of all that mess in the yard.) I will definitely use The Gutter Guys in the future.

The actual job was good; the only problem i had was there were pieces of the old gutters on my lawn and my flagpole was broken that was attached to a column of my house when i got home...no follow up or anything from them. i wouldn't of cared as much if they were up front and told me the broke it

Estimator provided an estimate of $800+ for cleaning and repairs, he indicated that several repairs were needed and the sections that needed repairing needed to be replaced at a cost of $650, he provided no estimate to repair. They were the only ones who indicated the sections needed to be replaced, all others said the sections could be repaired. The company I hired to clean my gutters was able to complete repairs for a total of $75, a far cry from $650. I also feel that becuase my wife was at home he tried to take advantage of her and that she would believe whatever he said becuase he was the expert.

We did not select this company to do our repairs, however the gentleman who came out to meet us was very professional and punctual. The problem if you would call it was that we wanted the gutter repaired but he wanted us to replace the gutter and then proceeded to try to sell us gutter replacement around the entire house. There seemed to be a lack of understanding on his part that we knew what we wanted it. Even when we spoke and he was informed that we would use a different company who agreed to do the repair without replacing the entire gutter system, he still insisted on telling us that we were making mistake and eventually all the gutters would come down. We found his manner and method insulting. We suppose that if you want all of your gutters replaced, you should call them for an estimate. They seem very confident.

Fast job. One day work .professional outfit.

Got appt for estimate quickly. Assessed what was needed and came a week or two later to install. We were happy with their work.

I had a problem with one of the diverters. They came back at no cost and installed a new diverter.

They did a good job and the price was competitive.

The Gutter Guys are great! I called on Tuesday and they sent someone out the next day. Joe arrived on time and called a few minutes before to let me know he was on his way. Joe walked us through all the options in gutters and gutter guards. We really wanted to replace our half round gutters with the same kind but our budget wouldn't allow it. We went with the k-cup style with gutter guards. They came out a week later, installed the new gutters and guards. Installation went smoothly. They cleaned up after themselves and didn't make a mess. The new gutters look great and I'm actually happy I went with the K cup style as they almost disappear into the roof and you really can't see them.

Representative made appointment on a Saturday and showed up on time. We spent a few minutes discussing our needs, which included preventing potential water damage. He drew up picture of what he recommended and gave us an attractive price. We subsequently had the work done to our satisfaction without incident. We did not need to be present, as this was all exterior work. This was the second time we have used Gutter Guys and would highly recommend the company for anyone with gutter needs.

The price was reasonable compared to what we shopped around. It was excellent. They came when said, they were on time. They did the job, cleaned up and they were gone. The rep that came with them was excellent. He came with them to give an estimate. When we called him back he was very glad and he came back when he said he would. He called us before to tell us that he is coming and it was pretty painless. I had several neighbors come through. I guess they seen the guys cutting the gutters and stuff though we didn't go out while they were doing the job. I am assuming the price we got was the best deal we could have got. It was a couple of hundred $ different from the others but their service was worth the difference. It's a life time guarantee on the gutters and they would clean them up for free if they get clogged up. I am assuming they would never be any problems. It was a plus for Gutter Guys when my husband went on Angie's List and see how they were rated.

The guy who came out to give the estimate (Jeff) was very professional, likable, knowledgeable. Had been an installer for same company. I pointed out two specific concerns I had based on my own observations and comments from other contractors. First - would they replace the facia if it was rotted. Jeff assured me they would, the first 10 feet was free but would charge $10 foot after that. Seemed fair. Second - the flat roof in the back has a large overhang with special plastic edge to seal the plastic laminate roof cover. He looked at it and said no problem. We selected Gutter guys over another comapny offering similar product at similar price largely because Jeff was convincing and seemed to know what he was talking about. BTW, he said he would stop in to check on the guys wheile they were working. So the 2 workers show up as scheduled on a FRiday afternoon. After about 20 minutes, they knock on the door and tell me wife that they can't do the job, the wood is rotted in front and back. Said we need to hire a contractor. Then they turn and get in the truck and leave. We call Jeff, who comes out on a Saturday morning on his own time, apologizes, explained that he talked to the foreman, and he had some wishy washy excuse. (My wife and I suspect they wanted to quit early for the weekend). Jeff get up on the ladder, yanks and pulls on the gutters, reaffirms that the wood is solid, said he does not understand why the crew balked and left. So they reschedule, he promises again to be on the job site with the crew. They show up as scheduled second time, worked for a bout 2 hours, then knock on the door and tell me that they can't do half the job because their product cannot be installed around the type of flat roof we had. No sign of Jeff. I told them Jeff assured us it could be but they just grunted and left. Another call to Jeff. I can tell he is very frustrated. He even offered to do the work himself the next free day but his boss said no. This time the owner gets involved, he comes out instead of Jeff. He says it can be done but needs some special way to attach it. So the crew comes out a third time, along with some manager type (I think). Finally its done. I have very mixed feelings about this company. Jeff was ultimately right about everything he said. But the workers were clearly not properly trained. Jeff said they only use their own crews, no contractor labor. They eventually installed the system, and it has not leaked or overflowed. Yet it should not have taken 5 visits - two from Jeff and 3 from the workers, to get it done.