The Davey Tree Expert Company

The team arrived on time and went right to work, did a nice job, and left the front lawn clear of any debris. They came back a week or two later to remove two stumps. Though I had an additional shrub removed rather than just trimmed, the estimate was the same amount I paid. My only issue was scheduling the work to be done. Once I signed and returned the contract, I was told it would be a couple of weeks. I didn’t hear anything in two weeks, so I called and left messages two or three times before emailing and getting a reply that the work was scheduled.

It was a simple fix of just trimming so he recommended my husband to do it. We have hired these guys in the past and they are terrific and now we know that they are super honest as well.

The experienced team did a good job. The only problem I had with them was rescheduling several times due to what I believe was my job being a smaller job.

It didn't. They were unresponsive. We are now actively pursuing another provider.

It's interesting. The contracting piece of it was good. The pricing was good. The execution was not good. They committed to a time frame, and they didn't show up. When I called the salesman who was coordinating it - he had completely forgotten about it -I could tell by his reaction. It wasn't a very big job, but the fact that it was storm damage, and they told me they place a high priority on cleaning up storm damage. It was an unfortunate error on their part. It wasn't a big job but they did a good job with it. They came out and they gave me the price right away. I had an offer sheet when the salesman came out and they committed to it. It would be this day or that day. They came out on a Thursday and they committed to the following Friday or Saturday. The following Friday and Saturday came and went. When I called them on that next Monday the salesman was like humina humina humina like he clearly forgot. There was a crew out the next day. Punctuality they missed completely until I had to call them back. Professionalism was a B only because the sales guy didn't honor his commitment. Other than that he was fine. He was ok. I would give them an A if he hadn't completely missed the committed scheduled date to do the work. It was unfortunate and it was stupid because they could have had an A all the way. The salesman showed up on April 14. They scheduled for April 21 and the 22. I called on April 24 which was a Monday and they showed up the next day.

Everything went well and very efficient.

They were fine. Their quality and professionalism was top notch. The clean up was excellent.

Team started promptly on one of the coldest days of January, took great care putting plywood across the front yard in order to prevent rutting by their bucket truck, worked diligently all day, and the following day, and then back the following week to do the stumping. Foreman was on site both mornings -- terrific work!

Arboritist did not try to sell me on attempting to save two dying trees. He explained the reason for the die-back and gave me good options.

They were perfect, easy to schedule, came out on time, very polite and very professional. It was very overpriced, a lot more then we thought. They did it in steps. They did a good job. I thought the price was high. We have not used them again because of the price.

This was a fantastic experience using Kern Brothers, a Davies Tree associate.

We're on a maintenance plan. So, it's $280 for the year. They come out and do early spring, late spring, early summer, late summer, fall. It includes fertilizing, irrigating, treatment and all that.

We've been with them for many, many years and they did a wonderful job. They've been wonderful for many years. We intend to work with them for many more years. They're dependable and they're safe. They do what is appropriate for any given situation. They were recommended to us by people professionally involved in that sort of thing. We've been very happy for probably 15 to 20 years. They're great. The manager comes down to determine exactly what should be done. If you have plenty of things to be done, he'll write them all up. You can prioritize which ones you might want to have done and things you don't need to do. They did excellent work. The way they manage it is very good too. I'm very pleased with that. Their price was very fair.

This is the only service of many we tried that was able to eradicate persistent weeds from our lawn. The lawn has become more dense each year and now is in peak health. They respond promptly with any phone calls, especially about cleaning up debris from recent storms. They even suggested to wait until their schedule frees up so rates would be lower to remove two pines that had their tops taken out in the June storms. Can't ask for better service and knowledgeable staff who recommend what is best for our lawn and trees. Bill is fantastic as a representative of the Chester Heights, PA office.

We hire them every year to maintain our shrubs and lawn. They do applications in the spring and fall. They show up on time. They are very knowledgeable. Our lawn and yard look really good. We've used them for a long time. We used them in our old neighborhood, and then have started using them at our new home.

It went fine. We've been using them for several years. They do what they say they are going to, when they are going to it and they are probably reasonably priced. They are reliable.

I was very pleased. They're pretty prompt. They do a good job. They have a good customer satisfaction policy. If there's anything you don't like about what they did, they tell you just don't pay them for that part of it and tell them what's wrong. I've used them with one larger project and I used them with another smaller project without even calling anybody else.

They were excellent. I enjoyed their work.

It went great. They did fine and they did a good job.

They were fine. I have a service contract with them.

It went fine. We would use them again.

We moved here in March '14 and promptly started having fun with our chain saw, hedge trimmers and loppers, which resulted in a large (~20' x 10' x 6'h) pile of brush that we soon wanted gone. We knew that due to years of neglect, a lot of trees in the back yard were in need of some urgent care. After a particularly windy week, on one perfectly still and quiet night, we lost a large limb in the back. We knew it was time to bite the bullet and get the tree work done. Being good Angies List members, we started lining up the estimates from tree service companies big and little. We had no less than eleven (11!) different businesses out to look things over and give us their estimate. The estimates ranged greatly; anywhere from $900 - $3600. Here's why we chose Kerns Brothers, who came in at $1311: (**Keep in mind - I basically ran through the same totally sincere and quot;schtickand quot; with everyone who showed up: I.e., and quot;We just moved here, we know the trees need work, we want to focus first on safety for our children and family, and we want the pile gone.and quot; I then let each person do their thing and tell me what they saw.) Without fail, everyone walked on the the property, tipped their head back, and started rattling off which trees and quot;had to goand quot; and which limbs were and quot;major hazards.and quot; Here's what Bill Graham did that made Kerns Bros stand out from the crowd: Keeping his eyes on the ground and base of each tree, he methodically educated me on what he was observing from the ground to the base to the trunk and bark up to the middle of the tree, and then what he saw in the limbs. Then he'd move on to the next tree and do the same. After a couple of trees, I actually stopped him and said that while I truly valued his knowledgeable opinion, I didn't want him to feel obliged to spend his time giving me this free education just for an estimate! (I truly did find it fascinating and of interest; I just couldn't believe how thorough and generous he was being.) He reassured me that this is what they do, and that their philosophy is that an educated customer makes an educated decision. I would say he spent approximately 45 minutes looking at all of the trees on the property. This was very different from the quick, 5-10 minute estimates we got from everyone else. Some and quot;above and beyondand quot; indicators of superior professional courtesy: We came back to the pile, that dratted nasty old brush pile. Mr. Graham actually suggested to me that I might want to consider calling a landscape company to take care of it separately as a means of saving money. (Oh yes, he did!) He explained that tree companies have higher insurance rates, since they have people up off the ground in trees. Landscaping companies might charge less, since their folks stay on the ground. But, since I was asking for a quote on everything, he said that his estimate would reflect the treework with the pile removal for free, since chipping it would give his crew something to do to stay busy while they were waiting for limbs to come down. Amazing. So, we did keep soliciting additional estimates, including some of the big, easily recognized tree companies in the area. Frankly, a lot of them missed some of the obvious danger spots that Kerns Bros. pointed out (including a totally dead and hollowing- out tree in the back corner.) I did call around to landscaping companies, but the general consensus seemed to be that that was a $500 pile, and there was no way around that. The only tiny fly in the ointment came in scheduling the day for work. We had made our decision and had mailed in our signed contract agreement. Not long after, Labor day was upon us. On the Tuesday after Labor day, I saw the Kerns Bros. truck on the street and a team in our back yard - whoops! I quickly called in to the company, and they immediately tracked down Bill Graham, who apologized profusely. He explained that he had closed up shop the Friday before Labor day weekend and our and quot;heads upand quot; call had simply slipped through the cracks. Since I'm home with my kids anyway, it really didn't matter *when* the work was done, and I understood, and appreciated Bill's sincerity. The team of two men worked steadily and methodically, and took care to dig up some pavers that might have gotten cracked by their truck. They moved aside a table and benches that might have been damaged by limbs. They made everything they did look as easy as pie. And they left my back yard, front yard and driveway twice as clean as it was when they arrived. The person answering phones, a young-sounding man named Daniel, simply could not be more polite and professional. He is an asset to the company. Mr. Bill Graham is entirely professional, pleasant, polite and prompt. And knows a heck of a lot about trees! While I most certainly am not searching for ways to spend all the extra money we have lying around (ha!), if I ever have the need or opportunity to hire a professional tree company again, I won't even think twice or bother with extra estimates. Kerns Brothers earned my respect, admiration and loyalty all in one job.

I like the fact that they did the job that they promised they were going to do. They relieved me of my headache.

Contacted Kerns Brothers Tree Service on 9-6-14 and NEVER received a response back.

They did a great job! All went well with this service.