Precision Garage Door of Delaware

I used Precision Door Services. The cost was 300 and something dollars. They did the job. There was nothing I disliked.

The two technicians that came out were friendly, professional and very helpful in answering my questions. Margie is the office administrative person and she spoke with me 2-3 times explaining the challenge in getting me the same exact door, and how the in window insert and such pose a problem in matching with the other garage door we have. She expressed the desire in working with me, and gaining my business but also in the spirit of being completely honest, she didn't want to misrepresent what Precision can and can't do. In the end I decided to go with a more local company that gets the exact door we need but I told Margie and I am telling all Angielist users here, that I would not hesitate to work with Precision in the future. They were initially recommended by my insurance company, and I am so glad they were able to come out on the day of the accidents to help use shut the garage door. Fast, effect and friendly service, strongly recommend.

This was my first time using the company, everything went really well. The technicians arrived on time, they explained the work clearly to me, and they did a great job.

After they gave me the price's for both I felt the price was a little high. I mentioned I have other estimate to consider. All of a sudden the free estimate was to cost me $55, for them to come out. On the site it state free estimates. I was not please with the price or the way they did business. I did not use them.......

The service performed this time was superb. The service person was prompt, polite and knowledgeable. However, this company replaced my garage door only 2.5 years ago (new door, rollers, cables, tracks, etc) and I was told my problems were occurring mainly because the rollers had deteriorated. I really think rollers should last more than 2.5 years. This is something I am very disappointed with. I think if I had to replace a garage door again I would not use this firm. They should invest in quality, long lasting parts. I would not recommend this firm to anyone.

Precision Door Service came out the same day I called. Jim was on time, professional, skilled and nice. He did an outstanding job...told me exactly what would be done...and did what he said. He also checked out the entire system, lubricated, replaced burned out light, etc. FANTASTIC job and experience!!!

They did a great job! They seemed to know what they were doing. They were not pushy in the appointment. The price seemed reasonable for what they did.

This is an excellent service company. I will call him back any time we have a problem with our ancient door.

7/5/14 ? Initiated contact through Angie?s List 7/9/14 - Received response via Angie?s List asking me to call the company to set up an appointment 7/10/14 - Called for appointment 7/12/14 - Salesman, John, arrived promptly for appointment. I explained I was interested in the purchase and installation of a single garage door to replace a rotted wooden door. John noted that the low garage ceiling precluded an overhead garage door opener ? and that a wall-mounted unit would not be desirable. My expectation that the door would be able to be locked was also discussed. John said that it would take approximately 3 weeks to get the door in, since it must be ordered from the manufacturer. I signed a contract and made a $527 deposit (50% of the total order) via credit card at the end of the appointment. 8/6/14 - Received call to set up installation appointment. After scheduling it for 8/12/14 between 9 and 11 am, I asked that the balance be charged to my credit card. Minutes later, I received an emailed receipt confirming that this had been done. 8/12/14 - Arrived home around 10 pm to discover that a garage door had been installed without any handle or locking mechanism. There was no way for me to open the door (unless I got down on my hands and knees and managed to shim something thin, yet strong enough to give me leverage to open the door ? which I certainly was not going to do). There was also no locking mechanism. Shortly thereafter, I discovered a message left after 11 am by the installer, Justin, on my home answering machine. He reported that the installation had gone fine, though the garage floor was somewhat uneven. Justin mentioned 3 times in the message that the door ?looked great.? He also left 2 numbers to call if I had any questions. Nothing was mentioned about the lack of handle/lock/hardware. 8/13/14 - Called both numbers left by Justin shortly after 8 am. I got his voicemail on the first one and left a message asking him to call me and noting that I would try his other number. When I called that number, I got a message stating that it was not set up to accept voicemail. I then called the office and explained the problem with the door to the customer service rep. I was told that someone would be out between 3 and 5 that day to address the problem. Shortly thereafter, I got a confirmation via email indicating that Justin would be out at that time. Around 7 pm, I arrived home to discover that a silver handle had been installed on the garage door. I found the choice odd, since all hardware I?d seen on the company?s website is black. I was finally able to confirm that the door opened and closed ? though the handle proved very inconvenient, since it was placed at the bottom of the door, near the ground. There was still no way to lock the door. When I entered my home, I discovered a voicemail from the salesman, John. Its tone suggested that this was a routine follow-up call ? not that he was aware of the problem with the door. 8/14/14 - Called John, who said he hadn?t been aware of any problem with the door or its installation. This certainly seemed to be true, since he went on to ask if I could lock the door. I told him I could not, since there was no locking mechanism on it. He told me that the company would ?make it right? and that he would be back in touch. He also acknowledged that an installer should have made a point of following up with someone, rather than just installing a door that could not be opened. 8/15/14 - Received an automated email indicating that John would be out on Monday, 8/18/14, between 12 and 2. I did not receive a call from John or anyone else. For that matter, I NEVER heard back from Justin. 8/18/14 - Arrived home to discover that a silver locking mechanism/handle at hip level had been installed on the door. Brownish residue, which appears easy to scrape off, noted around the new lock. The door worked. 8/21/14 - Received an email from Liz in Customer service that began, ?Hello, Kelly. I am contacting you just to touch base about your new garage door. I just want to make sure you are completely satisfied with the door and our services! We do still a remaining balance of $527.00.? This email was send 15 DAYS after my balance had been paid in full and the company had sent me a receipt to that effect. 10/1/14 - Received an invoice for $527.00 -- despite the fact that the balance due had been paid BEFORE the door was even installed. IN SUMMARY: This was about as simple an order as could be made, yet the company repeatedly made stupid mistakes that inconvenienced me. How this company came to be called ?Precision Garage Doors? remains a mystery, given the lack of precision in its ordering process, installation services, bookkeeping, and customer service. UPDATE: 10/29/14 - After sending the company's owner an email outlining all the problems and asking that the bookkeeping mistake be corrected, I received a prompt reply. He appeared to be genuinely distressed by the situation and did the best he could under the circumstances to convey to me that he wanted to make the situation right. I have no reason to think that he was aware of the earlier problems, so will take this at face value. Perhaps the biggest takeaway from this situation: If you encounter a problem that isn't immediately resolved to your satisfaction, ask to speak to Mr. Wilkinson.

Chris called before he arrived and was punctual. His work was great and he was very pleasant. He made sure the job was the way we wanted it and it turned out amazing.

The door looks wonderful. The man who inspected very thoroughly determined that our door had broken a spring. He made adjustments to the door; he put a new strip at the bottom of the door. Another man installed the new door. They were friendly and nice. I wouldn't hesitate to have them back or recommend them to other people.

Amazing. My mother was prepared to have an argument with the technician that the spring was still covered. Right out the door Mike said "no problem, it is guarunteed for 6 years" and went ahead and fixed it. He also found the cause of the problem which was loose brackets and tightened them all up. While he was there my mother asked about changing the passcode and he got up on the ladder and helped her change it which did take some time. She also asked about the battery and he replaced it for free. Needless to say, she took a bunch of his cards and gave me and all her friends one. I know who I'm calling when I have a problem with my garage door!

Tech was a true professional and didn't try to upsell unreasonably. He was on time and did a good job.

Fine, timely and quick response when they heard I could not get the door down.

it turned out the door was still under warranty... i'm not sure why I didn't get a refund on the $89 deal through Angie's list.

Our garage door which was installed by them is now stuck in the up position and cannot be closed. We called them because obviously this is an emergency situation thinking they could come out at some point this afternoon or night because the advertise service 24/7. THEY LIE!!!!! They cannot get to us until tomorrow afternoon. So how are we supposed to sleep tonight with our garage stuck in the up postition?????? One of the reasons we chose them was for their service promise. Don't say you are available 24/7 if you cannot provide the service when it is needed!!!!!

Excellent from the start. When we called the appointment was set up for the next afternoon, The technician, Michael E, arrived promptly and assessed that we had a problem, advised us what needed to done and fixed it on the spot. He was knowledgeable, professional, neat and pleasant. We are very pleased with the result and will advise our neighbors of our experience with this firm.

I purchased a Big Deal and then found out it was out of my service area. I have been ignoring requests for reviews because I cannot give feedback on a service that I did not use. I am hoping this will stop the requests for a review

The appointment went well. I am considering using them again. There was one technician here doing the work. He was on time for the appointment and he finished the work quickly.

It was awesome. I have no complaints about them, and the door still works.

I had scheduled an appointment for Saturday, April 19th at 12pm with Precision Door and even received an email confirming my 12pm-2pm appointment with the technician, John Wise. At 12:15pm, there was no John and no phone call either. I decided to call Precision Door to find out what was going on. I spoke with Tina and she said that my appointment was actually a "window" and that John will be at my home anywhere BETWEEN 12pm-2pm. I told her that is not how I understood it when I made the appointment and that when I have called other companies, the time they give me is the actual time they will be arriving. I told her my time is valuable and I have a lot of other things I need to get done today but had made sure I would be home at 12pm for John Wise. She said he should be arriving at my home very shortly and I said, "Unless he can get here in the next 15 minutes, I want to cancel the appointment since I cannot continue to wait due to other things I had to get done and that I would just contact the Overhead Door Company instead." Which Tina replied in a VERY snotty tone, "OK, thank you and have a nice day." Then at 1:25pm, John Wise called me and said he just got finished with a client and could be at my home in 20 minutes (that would make it 1:30pm...my appointment was a 12pm). I told him what I already told Tina. John said that all clients are given a window and he spends as much time as needed with each client. He said the client he just finished with was supposed to be from 10am-12pm (so this client he makes sure he was on time for but not me....hmmmmm) but it went over that time and asked if I still wanted him to come by. I told him no because I'm now going to be contacting the Overhead Door Company instead. I told him I now understand that they have a "window" time frame but at the same time it is not fair to me to keep me waiting. I said that clients should be made aware of the time frame so they do not go over and have it affect the next client. However, before I could finish, John hung up on me!!!!! Are you kidding me?!?!?!? Just based on the lack of respect and rudeness I experienced by John Wise and Tina, I don't care if Precision Door is the last company on earth, I will NEVER EVER do business with them and I will make DARN SURE that I will let EVERYONE know the customer service experience I have had. Hope that client was worth it, John because you now made your company lose a sale. Well, it's been just about 3 weeks and still no call ever received from the owner, Dean Wilkinson, as he promised. Guess he really wasn't as concerned as he would like other possible future customers to believe. Now I understand why the Precision Door employees I dealt with gave such horrible customer service.....clearly they are allowed to! Again, I will make sure I put the word out to anyone and everyone not to do business with Precision Doors.

It worked, but a-month-and-a-half ago the spring broke. So, we called them and they came back, but they put the wrong size of spring on. They had to come back another time and put the right size. Our experience with them was not too good. There was an extra charge for over $300 for the new spring and the visit.

Service man came from Rehoboth to Camden, DE working under Precision Door Service. He was on time and did most of the work the first visit. He lubricated and adjusted chains on the door that wouldn't stay down. On a second visit he replaced the seal rubber on the bottom of two doors and the side of one and replaced a light bulb socket on one door so the light would work. He was very pleasant and informative. The work cost more than we had expected before the call ($375) but was worth having all this fixed.

He did a good job. He also discussed what to do about the main garage door, which is slightly damaged and uninsulated. He was very informative. No high pressure for a sale.

The service was fine. The only thing I didn't like about them was their office staff I didn't think was efficient at all. I was pleased with what they did and they seem to be authentic. They seem to meet their actual commitments. I think everything was fine as far as the work was concerned, I just had issues with their back office. I would consider using them.