Precision Garage Door of Delaware

"Thanks for your kind words, Member! We appreciate your business!"

"Thank you for posting your review and for your honest feedback. As a company, we're always looking for ways to improve and rely mostly on our customers to point out specific areas of improvement. I apologize you didn't feel like the appropriate response was given to your need. After looking at our schedule, I did see that you were put on the schedule for the 10th as well and that our technician was out there on that date in response to the seal not sealing properly. Our office has tried initiating contact and unfortunately have not been able to get through to this customer to be able to fully solve the problem. As soon as we hear from him, we would be more than happy to be of assistance. Alyssa Wilkinson Manager"

"Thank you for posting your review. As a company, we really appreciate your honest feedback and are always looking for ways to better improve our customer service experience. After looking up your account, I did see that the phone call wasn't placed until Thursday and typically our schedule is full by later afternoon, which is when the call was placed. Unfortunately, sometimes with automatic openers, there are inherent manufacturer defects that we, as a service company, are unable to do anything about. In those cases, the best solution would be to call the manufacturer to see what they recommend. I apologize that this seemed to put you at an inconvenience. As far as the $55 service charge, it is a fee that's waived when a door gets repaired. That's why we typically don't provide that information unless it is requested, because it usually ends up being voided out anyway. If you have any more questions, feel free to contact out office and we would be happy to answer them for you. Thank you for your business and your feedback. Alyssa Wilkinson Manager"

"Dear Customer- Thank you for posting your comments about the service you received with our company. We always appreciate our customer's feedback and enjoy getting to hear about your experience. I can see how feeling as if you received two different sets of information from our company can be frustrating to our customers. Everyone who answers our phones is trained to give only ballpark figures for potential work being done, so this is where we've found the most confusion. This is something we're working on as a company to ensure our customers have the best experience possible when doing business with our company. Our parts do tend to be a bit higher, but we back them up with the best warranty in the industry and stand behind them 100%. We feel the service and the quality we provide is well worth the investment. Thank you again for your feedback. We look forward to working with you in the future. ~Alyssa Wilkinson Manager, Precision Door Service"

"Dear customer, Thank you for posting your review and for your honest feedback. As a company, we are always looking for ways in which we can improve and become better. Our goal is to exceed customer expectations, and I apologize you did not experience that when we came out. After looking at your account, I did see that the appointment you had scheduled for 6 months after the original work ended up getting cancelled, so we were never able to take a second look at your door. We do cover any of our parts that are under warranty, but without having a technician come out and look over your door, it's very hard to determine if something is covered under that warranty while on the phone. To avoid a customer feeling lied to, we choose to allow the technicians determine this, rather than our customer service representatives. If you would like us to send a technician out to your home again, we would be more than happy to get an appointment set up for you. Feel free to contact our office anytime. Thank you again for your feedback, and we look forward to working with you in the future. ~Alyssa Wilkinson Manager, Precision Door Service"

"We strongly value our customers' opinions and appreciate you sharing yours with us. We view being able to come out early (after calling beforehand to confirm) as a plus for our customers. We regret that you were unhappy with the price. This was an Angie’s Big Deal special which included a garage door tune-up with a 21-point safety and service inspection plus replacement of one full set of garage door rollers at the special pre-paid price of $99 for Angie’s List members. This service would normally be priced at $308 resulting in a savings of $209. If there is anything we can do to personally address the situation with you, please give our office a call and we will be happy to discuss this with you further."