PJ Fitzpatrick

They do NOT “do it right the first time” as their ad states! We decided to go with this company because of their presentation and what I now know were false promises! They act like they do the work; however, ours was contracted out to “Josh’s Contracting” and we were not told this from the start! Our roof appeared wavy and we were told that was normal… finally after the second time out to re-access did they admit it didn’t look right! Their website states they arrive in decaled trucks and uniforms - they did not. A crew member was smoking in my driveway. They stepped on plants, slashed a window screen, and left our weather vane laying on its side. Items on our property were not covered for protection like we were told would happen. They completed two clean ups and we still got a plate full of screws and trash that was easy to find - multiple screws left point up on our patio and around our child’s playhouse! Save yourself the hassle and pick a local company. It should have been a red flag when this company trash talked other roofing and window companies to us! They are the red flag - don’t let them fool you! They say they have great google reviews and I don’t know how because after doing some research other websites say otherwise! Lots of our time was wasted with multiple trips to our home, phone calls, texts, and emails! Our concerns even went to the general manager for our area and we felt very unheard! We kept asking to have our concerns escalated and they obviously were not! Save your time and your money! Expensive company that doesn’t do the job right and doesn’t do everything they promise!

According to plan. Price was higher than expected but compared prices online and it was within the higher range of other companies

After four houses between me and my fiance and a significant number of total renovations, we've dealt with our fair share of contractors. PJ Fitzpatrick might just be the worst in terms of communication, coordination, and time wasted. We had a roof leak in our pitched, shingled roofed Queen Village trinity and needed to get the roof replaced right away. An early call from PJ after setting up a time for an appraisal was a first red flag -- the scheduler nearly canceled the appraisal call because they thought we had a flat roof. We had to argue our way through that conversation to establish that we did indeed have a pitched, shingled roof right above our heads and not a flat one, something the scheduler was convinced of through expertise generated by incorrect usage of Google Earth. This took way more grief than expected considering how argumentative the scheduler was in their erroneous conviction. Once we squared that mess away, we did receive a thorough and comprehensive visit from a salesperson who gave us a very detailed estimate. This served as the lone positive moment in our interaction with PJ, giving us false hope they were up for the work. Based on this visit, we signed a contract for almost $20k and paid a $4k deposit with the assurance that a project manager's visit was forthcoming. It took nearly two weeks for anyone to get back to us other than to have us sign our tentative contract. The anticipated visit never happened -- the PM took one look at our home, home location, and roof and came to the deeply belated conclusion, after three weeks of planning and a partial deposit, that PJ was unwilling or unable to perform the work. The PM never even bothered to come out and have a look. So here we sit three weeks later with a still-leaking roof, a deposit refund still pending, with us now having to entirely restart our planning because of PJ's flawed bidding and project management process. Don't waste your time, because they'll just waste more of it.

I was locked into a $65 estimate fee if I did not contract them for the job. The technician was very helpful and efficient however, the final install was not 100% satisfying considering the cost and placement of the elbow downspout. One technician for one hour to complete the install cost $540. I can't help but feel price gauged.

Had evidence of water infiltration in one upstairs room, consulted with PJ Fitz after getting up there myself and determining that it was clearly an issue regarding one of two things. There was nothing else there that it could have been The guy who came out went on about how he could give me a "100% guarantee" that it was A. I asked "What about B, over here?" He insisted that would make no sense. Gave deposit, signed an agreement to have work done. These folks are NOT cheap, and, generally you do get what you pay for. Was told to expect said work to be completed in 3 or 4 weeks. Three or four weeks came and went, called to inquire. Spoke with a scheduler who said she'd look into the matter and call me back before noon the following day (a Friday). Noon the following day came and went, called again the next week. Scheduler is out sick; someone else will look into the matter and call me back. Nothing. Another week or two later I simply went to their corporate office and requested my deposit back, was essentially talked into being patient a bit longer. (Disclaimer: The weather was a legitimate reason for the delay, though maybe not for six weeks with zero communication from them meanwhile, and evidence of leakage did not show up every time it rained... so I was okay being patient.) All the while, since original contract was signed closing on two months prior, I began investigating the issue myself further. Called again to request that someone come take a second look before anything was actually done, to ensure that the repairs in question were indeed appropriate for the problem, and to scale back the agreement to exclude other semi-related work (new aluminum trim) and save myself some money. Second person to come out shook his head a lot and said "No, we cannot guarantee that this will fix the leak" (this phrase now included in the wording of the new agreement). Was told to expect the work to be done in 2 or 3 weeks. Four weeks came and went this time. Made a second trip to their offices for return of deposit. "What's the problem?" I was asked. Shared that it was now a day shy of three months since they'd first taken a look. Also shared that, having gotten curious/frustrated/impatient over that time, I'd been on my roof on a few occasions to see if I could sort it out myself. Decided to address B (above, that which I was told originally could not possibly be the problem) with $6 worth of that black tarry roof-patch-in-a-caulk-tube stuff. Took all of 30 minutes (including time breaking out and putting away ladder and tools). Problem solved, no more leakage. Granted, this is not a permanent fix. But it will be fine for two or three years, at the end of which I'll need to re-roof anyway, something I was aware of all along. Meanwhile, having been up there several times since the whole misadventure started, I found that some other work they did (5.5 years earlier) was done in the worst way possible: recoating of one (flat) portion of my roof. They used material that I know first-hand to be a fantastic product... if it's applied properly. Manufacturer refers to it as a 50-year roof coating, and it certainly is if it's put on there the right way. It appears PJF just sorta slapped it on with no appreciable surface preparation first. Now it's peeling and was clearly applied too thin to begin with. Much like paint (or stain, or driveway sealer, or anything else) it's not worth the effort if you don't prepare the surface the right way first. Seems these folks are more into their reputation and promoting that than anything else. Very impressive trucks, nice folder for job-related documents, they'll talk to you like they know exactly what's what (unless maybe you talk to more than one person, who may or may not tell you the same thing). My advice: Be VERY careful with these folks. I should also point out that, 5.5 years earlier, when the coating in question was done, they first came out on a morning after considerable rain. I said "You can't do this today; there's no way it's dry enough up there to recoat anything." Was told that that didn't matter, as the product in question was fine to use while the surface was wet. This goes against all logic and common sense. I'd insisted on rescheduling for a few days later, which we did. Flash-forward to the present (or late 2018 anyway), after I found the peeling on that part of the roof and spoke to the manufacturer of the coating in question. "No, of course you can't apply it unless the surface is dry." Much as I'd thought earlier. Given that, I'm not terribly surprised that it isn't holding up. I also recall having wondered how they'd put two coats of it on there in the time it had taken, as the label on the can says. All evidence now indicates that they simply did not. Manufacturer told me that it should be the thickness of a fingernail once cured. The peeling portions are only as thick as the rubber of a party balloon. Weak. Be VERY careful with these folks.

The salesperson, Stephanie, was very professional, having good ideas on our project. The installer, Greg, was careful and meticulous, keeping the work area and path to the door clean. The removal of the old tub, and installation on the new one took about 7 hours. When finished, everything was clean, right down to the removal of fingerprints. Everyone was very helpful, and the installation is top notch, with a lifetime warranty.

Came on time and cleaned everything.

Kevin and Luke came and converted my tub/shower to a walk-in shower in one day. They were professional, knowledgeable and fast. The new shower looks amazing.

Called to schedule a minor roof repair (3 shingles had blown off roof) on a home that I rent. They refused the work. I was told over the phone that they do not do work to “rentals”. No further explaination.... Ridiculous! Their advertisement says “Try our $249 minor repair special - any minor roofing...” If they are going to charge $249 for a minor roof repair what does it matter whether it is a rental or not? I will not be calling them again, it’s a shame cause I have used them in the past for another rental.

Really a bad experience with this Company. About two months ago I needed the gutters in my home clean up, since I just bought the property in January of 2018 and moved to the House in the middle of January as well. I contact the Company and made the appointment... (it was scheduled for almost a week after). the person who came to do the job, did I really poor job .... he didn't really clean the gutters from all the mold and leaves he left behind, after doing the job, block the gutters again in less than two months after... This person didn't do his job right, he did it in a hurry... no water flushed, to see if there wasn't blockage in the downspouts. They are now blocked again in less the two months as I said before... Now, I don't need to be an expert or Scientist, to know that job was really bad done... I called and complain about it but they excused themselves telling me that the gutter could be blocked again in that time period (about two months)... yes, it could be true... when your home is surrounded by trees but mine is not. and I went up myself to see what was the reason after work... the mold and mud that was right there, was for a very long time... even before I bought the property... so as you see.... they work was really bad and poorly done... no professional neither conscientious done. At the end got another Company...smaller Company but very professional... I think that is the key... too big Companies don't care for their clients anymore... just to do the job as quickly as they can to make more money. My new home, where I live and make the contract with the Company is in Elkton, MD. Eric G.

Punctual and professional at a reasonable price. Would definitely hire again. Joe P service tech did an excellent job

I have been holding on to this review for a while because I still don't know what to say. The work was done, I'd say, but there were hiccups that I can't get past. I am happy with the ceiling, the paint, and the water heater, but I am unhappy with the poor treatment of the exterior of the house. The team broke a window, knocked down a gutter, and also a shutter panel. I had to bring up the first two issues in order to get them fixed and was charged for the fixes when the job came in under budget. They didn't replace the shutter because I planned to do it myself when they left to keep from being charged, but they took the shutter! So, overall, they did the work, but messed up stuff and didn't take responsibility.

They did a very good job. They were professional, cleaned up after the job was done and the work looks great. I would definitely use them again.

They did a great job. This was done 5 years ago and I have never had any problems with their work. I would highly recommend them.

Mike B was professional, friendly and patient. We assessed the problem together and agreed on work to remedy it. The work was completed perfect and timely. Online chat with the company for an appointment was a great and thorough way to accomplish this. Thank you!

Very Well no problems with workers or their performance.

Very well . Workers were Very professional. Our shower was completed and the area was cleaned.

Repairman arrived on time. Repaired leak by caulking roof vents and reattached a loose boot. Coupon was NOT honored. Repairman stated he knew nothing about it and did NOT contact his office to verify. Cost roughly $400.00. Repairman mentioned 6ft of roof needed to be ripped up since whole roof was missing flashing and there was some board rot. Had photos. Hmmm...since the coupon was not honored I wondered if I could trust the outcome of a major roof repair. How much would that cost??? Received a 2nd opinion (in writing) that roof was in fair condition and ALL flashing was present. No repairs needed. WHAT??? Please explain PJ Fitizpatrick as I would like to know where my coupon is AND the discrepancy in repairs. So, would all my neighbors and friends on our community website.

From quote to installation I experienced prompt, efficient, friendly. And professional service. Pricing was a little high but they have an excellent warranty and a good history of high quality installations. I am very pleased with the finished job.

Not good. Estimate was so out of line. Not even considered. Calls and surveys followed after estimate process after never receiving a written estimate. Then received estimate that wasn't the price discussed. Moved on to other estimates. Would never use their services or call them again.

The sales rep shows up with no tape measure to take measurements. I lent him one! Kept going to his truck and you could see he was on the phone every time he went out. Gave us a ridiculous price 3 times hire than other estimates. I got the impression that he never priced a door before. The next day a girl calls from the office inquiring about the estimate appointment and I told her exactly what I just wrote here. She wanted to make me another appointment with a manager and let him re evaluate. I told her they had their chance the day before.

Very happy with Kevin D. and would gladly have him over again for any of my home's repair jobs. Punctual, friendly, helpful, and polite, he explained clearly what was needed and gave me fair estimates for the work, which involved window and roof repair. He also went out of his way to help me, after a misunderstanding between myself and the dispatcher. Just a fantastic experience from start to finish.

I'll start out by saying PJ Fitzpatrick was expensive. However, they did excellent work and inspired confidence throughout the process. I'm not a construction professional, but I've done some framing, roofing, electrical work, plumbing, etc. so I have a pretty good sense of how involved various house projects tend to be. In this case, we wanted to install a sliding patio door on a wall where there was no existing window or door opening. There is a room above this area, so opening up the wall and framing up the doorway in a load-bearing exterior wall was going to be a critical part of the job. Many of the window and door contractors we called were not up to the task, as they just swap out existing windows and doors and do not do any demo or construction work. Some gave very low quotes and seemed to gloss over the significance of framing the opening, moving any wiring, etc. so I was wary that there might be add-on expenses or delays once the project was underway. PJ Fitzpatrick's estimator did a very thorough job explaining exactly what would need to be done. They did not provide a fully itemized estimate, but did offer a few different pricing options (full job including all electrical work, trim inside and out, adding basic stairs outside, etc.; vs. bare bones framing and installing door only; vs. everything but the electrical work.) All of their estimates were pretty steep compared to the competition, but the other contractors didn't seem willing to promise the whole job would be done in less than 2 days, and didn't offer as robust of a warranty. Within 2 weeks of the first visit, PJ Fitzpatrick called to say they reviewed the original estimate and felt they could do better on the pricing if they came out and had another look. A different estimator came out, went over some of the options again (still did not want to give a line-item level estimate though) and once we had it narrowed down to exactly what we wanted (everything but the electrical work--we already knew a great electrician) the total cost had come down quite a bit. I think cutting out the electrical work and having the follow up estimate knocked $1500 or so off the price. We booked the job, plunked down a deposit, and waited for the custom door to be manufactured. We had our electrician move the wiring and receptacle that were in the way the following week. PJ Fitzpatrick called about 3 weeks later to say the door was in and they were ready to install it that same week. We booked the first time-slot they had which was actually the next day. They sent 5 or 6 people out with 4 trucks. They were all courteous and professional throughout the job and they worked quickly while making sure we were comfortable with everything that was being done. At one point during the day I think there were 8 workers on-site with 6 trucks. The whole job was done, including building very basic stairs outside (they will be replaced by a deck next year), installing trim inside and out that matched what was already used on the house, and cleaning up the worksite, in less than 8 hours. Again, PJ Fitzpatrick was not cheap, but when we saw the quality of the work and how quickly everything got done, we felt we got what we paid for and then some. There are some jobs around the house where I'd probably go with a cheaper company, but if I had to do this one again, I would go with PJ Fitzpatrick all the way.

Very hard (in my case impossible) to work with. Would not schedule a consultation/quote for replacement windows unless all owners of the property would be present (in my case my wife as well as myself). This highly unusual requirement is not possible for us due to my wife's work schedule, but it is apparently non-negotiable for PJ Fitzpatrick. They disqualified themselves from being considered for my project.

Very hard (in my case impossible) to work with. Would not schedule a consultation/quote for replacement windows unless all owners of the property would be present (in my case my wife as well as myself). This highly unusual requirement is not possible for us due to my wife's work schedule, but it is apparently non-negotiable for PJ Fitzpatrick. They disqualified themselves from being considered for my project.