Phyllis's Cleaning Service

Requested a quote for work, but never received a reply.

Great job even signed on for bi weekly service

They answered my call on the 1st ring, made my appointment for the next day and showed up exactly on time with a crew of 4. They had everything they needed in hand and wasted not a second. They got straight to work and were gone in 2 hours. They did a great job! They didn't mind my big dogs either. A++

They were on time and brought everything they needed. They didn't mind my dog or cat. They asked if I wanted specific things done. They were pleasant, friendly and did a great job.

She arrived on time and her team wasted no time getting to work. They cleaned everything from floors to ceiling, including the refrigerator and all windows. After they were done I second guessed why I was moving. Place was sparkling. I will call Phyllis again.

All rooms needed a good scrubbing from ceiling, walls, woodwork, lighting fixtures, everywhere. Her granddaughter and team did a magnificent job, more than I could have hoped for. Everything was sparkling when finished. They were timely, professional and hard working. I truly appreciate the work ethic they exhibited by the quality of their work and respect for my home. I definitely recommend them and will use their services again.

It is not easy finding a house cleaner who pays such attention to detail. We have been through four cleaning services in last year. Sometimes the cleanings were decent but other times it was embarrassingly poor. The bar had lowered so much that I was happy if the service performed was just okay. I did not have high expectations despite of the high rating of Phyllis' Cleaning Service. For once I was surprised in a positive manner. The team of 3 left every room looking as it should after a cleaning. Furthermore, unlike the majority of "professional" cleaning services that essentially split the cleaning of a location over two appointments, Phyllis and her crew did the entire house in one visit. As a monthly customer, going two months in between cleanings of any room is far too long. I don't know if this format was devised to push customers into bi-weekly customers but it is certainly not for me. As this was the first time we used this service I cannot attest to their consistency. However, after such an excellent (spot-on, if you will) first cleaning I am confident it was not a fluke. Lastly, the price was so reasonable it borders on too low for the quality of the work performed.

They came right in and started immediately with my windows, and then proceeded to wash my walls, refrigerator, bathrooms, and mop my floors. Very professional crew and was delighted beyond words for having some complete the tasks at hand. I would have them come in again as well as recommend them for any cleaning services.

When I went around checking progress after several HOURS of supposed hard work in kitchen, bathrooms, etc, I could still pick up dirt and grit on my hand on everything that had supposedly been thoroughly cleaned (for example - desk, bookcases, inside kitchen cabinets and drawers). When I pointed this out to Phyllis, it was "oh I cleaned that with furniture polish and not a damp rag, let me do it again." There was dust and drinking mug type rings on every wood surface that had been cleaned. Again when I pointed this out or just cleaned it myself it was easily done in seconds. I would say the only rooms that were done well were the bathrooms I asked to have the empty fridge wiped out as it had some crumbs and stains inside. It wasn't filthy but I want to start out a move into a new place with nicely cleaned appliances, WHICH IS WHY I AM PAYING SOMEONE. It should take no more than 10 minutes to do an empty fridge thoroughly and well. When I asked for this, I got the response "well it already looks clean so why do I have to clean this?" Complain complain. And so on and so on. I am not sure what I paid for except a light cleaning, most of which I am redoing myself and then hiring another service to do all over again. These are nice ladies but they don't want to work very hard at all. I have had house cleaning services working for me for 20 years and I just expect reasonable service. I would never hire this service again - don't understand how they have an overall "A" rating.

terrible dusting. did not dust piano, ceiling fans, dvd player etc. they also omitted an entire room. a room on first floor- I came home with guests arriving in 2 hours and I had to clean floor/room myself.

Cleaned the kitchen, bathrooms, 2 big family rooms, big hall and stairway. Phyllis and the workers clean very well. They never bother anything and never break anything.

They did a great job! I couldn't be more pleased with the service.

I have used Phyllis's cleaning service for a couple months now. The first time, a team of four people cleaned the entire 4 bedroom, 3.5 bath house with finished basement for $150. Thereafter, it has been $130 each time since I don't have them clean the bedrooms and bathroom that don't get much use, and it's been a team of two people. No complaints whatsoever. They do a great job and even wash the linens and make the master bed.

My experience with Phyllis was just as positive as I was lead to believe it would be based upon all the favorable comments I read on Angie's List. Phyllis arrived exactly on time with her granddaughter to assist her. After a brief tour of my home, both got to work immediately. They were pleasant but not talkative, asking questions when necessary, otherwise just getting the job done. And Phyllis really knows her stuff. When they were done, my house looked beautiful, especially my hardwood floors which had not looked so good in I can't remember how long. Her services are not cheap, but it was the exact amount she had quoted in our phone conversation. Besides, you get what you pay for, and Phyllis is worth every penny. I used Phyllis' services while my regular cleaning person was ill so I have not used her since that one time, but I absolutely would call her again. And if I ever am in need of a new, regularly scheduled cleaning person, Phyllis will be the one I call. Thank you, Phyllis, for great service!

I have been working with Phyllis's Cleaning Service for about 3 months. I have absolutely nothing but good things to say about this crew. When I contacted Phyllis, she was quick to get back to me and they could start the next day. We started with a top-to-bottom cleaning of my whole house, including windows. Everything looked great and my bathrooms have never been so shiny! They've been coming for the past 3 months every 2-4 weeks and I have not been disappointed. The house looks great every time. The women that come (usually a team of 3) are always super friendly and professional. They are willing to use alternate cleaning products if you need that and strive to make sure everything is cleaned the way you would like. I highly recommend this team!

Phylis & her team has been cleaning my house since few months. Each time the work was not satisfactory .. Phylis started with $120 once a month cleaning but increased the price to $150. I agreed to that but the cleaning did not improve atall. I had to tell them everytime to do good job... In fact Phyllis was unable to come so her sister & her grand daughter came each for the work. This last time when I told her grand daughter to do the cleaning properly & showed her what was not cleaned, she told me to talk to Phyllis about this as she is the main person. I did axactly what Phyllis grand daughter told me, so yesterday Phyllis called to confirm her appt for today - July 22 for the monthly cleaning at 1-30 pm... IHer sister called & told me that theywill toldnot be coming to my house anymore .. This is unacceptable, Phyllis did not even think then if they were not going to come ... Why did she confirm yesterday for the appt.. I am very disappointed with their customer service.& work.

Phyllis answered my initial questions before providing service through the Angie's List email exchange. Pricing was given up front so I understood what was included in basic cleaning service and what the extras were. Phyllis and her crew of two were right on time for our scheduled appointment. Actually 10 minutes early. They started right in and didn't stop for three hours. We inspected the first floor when completed and they asked if they missed anything. Two small items were overlooked and were remedied immediately. We priced out the windows as we went and I ultimately had them do them all. This was a late spring cleaning and I was completely satisfied with the work performed.

Phyllis and her team do an excellent job! They are always there with a smile and are happy to help if and when things change. I would highly recommend her services!

I had to have them back because they didn't do a thorough job. My storage room was pretty much empty because I was getting ready to move and there were cobwebs in the corner. I told her not to bring her sister with her who she came with the first time because she was lazy. I wasn't too pleased with her. I don't deal well with incompetent people. She did come back and she didn't bring her sister with her. The price was good. When I called her to come back, she came right back and it wasn't a problem. When the sister dusted my stuff, she didn't put things back in the same place.

On time, large crew, did the work.

They did okay, it was average. I thought their price was high though.

Great, efficient and reasonably priced. My bathroom has never looked so good. I wish I knew how they did it.

I've had her twice. I had a clean-out done by a junk company, it was 1-800-Dot-Junk, and then a week later I had her come back later to finish it up. I needed a lot of help cleaning things underneath the bed, I had all the stuff shoved under the bed and I couldn't get it out, and she got all the stuff out. She came with her sister, there were 2 of them, and then they helped me finish cleaning out my porch that the 1-800-Dot-Junk didn't help me finish because they were just too expensive. If you went over an hour, they would kill you with the price so when Phyllis and her sister came over, basically anything you tell them to do, they will do. Her elder sister is not really feeling well that day because she had a really bad cold but still she worked awesome. These 2 girls are, specially Phyllis, are marvelous. I absolutely love Phyllis, she is the hardest worker I have ever seen in this century. I asked her if she'd like the spa because she just kept working and working and she was sweating and her sister was out of breath because I think she had bronchitis that day but I asked both of the girls if they wanted to stop and have a drink of water or something and neither of them wanted to stop and they wanted to keep cleaning. I've never seen anybody like these two, Phyllis is like the energizer bunny and that's no kidding, this girl is like a rarity. They came one-minute late. I would use her 50 more times, maybe a hundred. This girl is fantastic, probably the hardest working girl on the planet. I felt bad because she wouldn't stop and I thought she's going to have a heart attack and I said, "Please stop. You need to take a break, you haven't stop." And she said, "No, we want to keep working." and how many people tell you that? I don't think I'd ever find a cleaning person as good as her again. She just brings one of her sisters, she got a lot of sisters, she brought her younger sister the first time and her older sister the second time but they are all good. There are absolutely no negativity about this girl at all. This is the second time I've used her because I have to kind of work around my husband's schedule because he doesn't want me hiring cleaning people, he wants me to do it myself and I have a bad neck. My porch really needed cleaning and there were so much stuff that they had to bag and take out to the garbage. They carried stuff out, they swept, and these girls just worked and worked and worked and they wouldn't stop working. They wouldn't even take a minute to sit.

Phyllis was punctual and did a great job cleaning. My hardwood floors sparkle.

I chose this company based on Angie's List recommendations. Sadly, my experience was not what I hoped it would be. I came away feeling that the cleaner was tired and did not want my business. Her communication was also poor, which did not help matters. After two cleanings, I let her go. My home was not cleaned to my satisfaction. Some floors and surfaces simply weren't clean. Moreover on the first day, two cleaners came and I was told they would work for 3 hours--they worked 2.5 and cleaning was all not done (my coffee and dining room tables had not been cleaned nor had the stairs been fully cleaned.). The second time only one cleaner came and worked 2.5 hours and once again, dressers and stairs and some of the rugs simply weren't clean. Moreover, I was changed the same amount for 2.5 man hours that I was charged for 5. It was very disappointing.