New Hope Tile and Flooring

Description of Work: Paid $1800 deposit on indoor stair railing materials

Description of Work: The did a complete bathroom remodel. It was a half a bath but I was completly satisfied.

Description of Work: Re-tile bath floor and walls. Install new plumbing fixtures at tub.

Description of Work: Job was to lay down floor tile and marble across 3 of the 4 walls, including shower wall. Was also to install a new Moen shower kit. After first day of work, it was obvious it was not being done correctly. The following morning, as I began to ask him about things, being civil, hoping for correction (i.e., why weren't the floor tiles spaced evenly, why were some not level, why weren't the cement board seams behind the shower taped, why was I already seeing the adhesive seep through the marble?), he initially said he did not see anything wrong, then that once he was done I would not notice, then got defensive repeating he'd been doing this for 25 years. When I asked why the cement seams were not taped, he claimed water would not get to them (what?). When I pointedly asked what kind of adhesive he used, he said marble adhesive (it was Mastic). It did not take long before he quit and angrily walked off the job.

Description of Work: Small Bathroom Remodel Project at our home. Job started July 2015 & Job Completed October 2015. Balance paid in full before job completion. No final walk through ever done. Upon return to finish & complete job two months later, contractor became very rude and unprofessional. We pointed out and showed the specific areas needing attention. We asked contractor to correct & repair all issues including shower grout/sealer peeling off and wall area left unfinished two months ago, which was then done very hurried. (*Note Wall area previously left unfinished = contractor painted directly on top of spackle, no sanding to smooth out - spackle bumps can be seen - looks terrible) Later, when we pointed out that one small area still needed finishing & showed this to the contractor, the contractor began shouting at us, then stormed out and left. We were very patient during the 2 month gap, all the while not hearing from this contractor. The use of foul language, walking out and suddenly leaving was very unprofessional and disrespectful. No customer should ever be treated this way. We have lived in our home for 28 years and never experienced anything quite like this situation. We felt it necessary to write a review in hopes of preventing this from happening to another homeowner in the future.

Description of Work: They are remodeling my bathroom.