Horizon Services

In the middle of August, the morning of our backyard wedding, our AC went down. They had someone out within 2 hours to fix the old unit. We loved their customer service so much we eventually bought a new AC from them and a month later a water heater.

Great! On time, appropriate virus protection and behavior, clean, courteous, knowledgeable service, and answered all my questions. Honored coupons, no hassle. Will definitely keep coming back for needed services.

All went well. Professional, punctual, knowledgeable, and all around helpful

Excellent, work was meticulous and neat

Great - a very thorough and, fortunately positive, check of the system!!

Technicians were very professional. They were respectful of us as well as our property. They answered our questions.

Horizon provides great service, outstanding value, and really professional analysis. The technician, Dillon Zebrook, is a star, very knowledgeable and proficient. We hope he returns for the spring checkup.

All went VERY well. I would highly recommend Horizon. The sales personnel as well as the workers, who came the very next day were all very professional.

They have been excellent and when they do a maintenance check, they check everything. They are here longer than others by doing that but I feel they are more thorough. They are very knowledgeable and they know what they are doing. I would highly recommend them as well.

Quick, responsive, and professional. Extremely satisfied with the service we received.

Excellent. The confirmed the appointment. They were prompt. In and out fast.

They have been working for us for about 17 years. They were outstanding. They made sure they knew me. They were friendly. They were very good to work with. They were very good to deal with. They came in. Whenever I have questions or whenever I called them, they always kept me informed the whole time. They were professional. They were great. They came with their truck and their uniform.

They have been excellent and we would highly recommend them.

I've been using them for several times now and they've been great! They were on time and professional.

Good the report is it is working but not optimal, we also knew the air conditioner is getting older and will need to be replaced some day.

They installed a new Water Heater very quickly. For $3,000 + they moved pretty fast. I was over a barrel. Busted Water Heater, no hot water for the family, middle of winter and couldn't afford to wait or price shop so ... allowed myself to be exploited at my own kitchen table. OUTRAGEOUSLY OVERPRICED Called them again to come give me a quote for replacing a bathroom faucet. (I supplied the new faucet). The installation quote was $450. OUTRAGEOUSLY OVERPRICED. This time I sent the lad on his way and performed the installation myself. The technician did say to my wife on his way out, "Yeah. I know we're pricey". Now ... for the "Service Contract Trick". I bought their "Service Contact" which was for them to perform routine inspection and any necessary service to Heater, Water Heater, Central Air Conditioner. I finally was able to schedule an appointment (Service appointments are 3-4 months away so it's hard to plan) that I could be home for. The fella checked the Heater, the Water Heater but wouldn't service the Central Air Conditioner Unit because, as the technician said, "Horizon didn't sell and install this AC unit so I can't take care of it". I asked him to provide me with a price for servicing it. Again he told me he couldn't because, "It's 13 years old and needs to be replaced". He DID provide me with a written quote for a new Central Air Conditioner Unit. The PRICE, with installation came in at an OUTRAGEOUSLY OVERPRICED $13,000. Yes. That's $13,000 for a Central Air System for a Town Home. Not a Shopping Mall. I checked with all my neighbors who own identical Town Homes and they paid anywhere from $6,000. - $8,000. for their Central Air Units. $13,000. $13,000. And the kicker is ... I did some basic cleaning and maintenance on the unit myself and it's working GREAT. Sure it will need to be replaced when it stops working. In my opinion HORIZON SERVICES is unscrupulously overpriced. I have no problem paying the going fee for quality goods and services. My experience with HORIZON's prices on goods and services ... they are about 40% more than most other reputable, qualified Plumber/Heater companies or service teams.

It went great. Cogswell spent plenty of time trying to determine why we were not getting proper air flow upstairs. He reviewed the installation manual and was able to determine that it was because the unit wasn't properly set right for the proper air flow. He was then able to correct the problem. We're no longer sweating upstairs in our house. Great job.

The service calls was prompt and professional. All my questions were answered. I also asked questions concerning other equipment and how we would go about maintaining it and was given answers in a polite and truly caring way.

Tech arrived on time and checked out my system. All went well.

Excellent! Efficient and professional service!

When Horizon tunes up your equipment they check everything top to bottom and do a complete clean up of a/c coil and condensate drains for htr and a/c. Installation of water filters was totally professional and somewhat complicated due to my home having a plex plumbing system connected to copper inlet. No short cuts or excuses.

no problems and easy to talk to tech

Thought the water heater went South was ready to replace The technician said that the air intake was clogged with lint He cleaned it and it was up and running. This prompted me to have the dryer cleaned as to avoid a fire.so this was much more than a normal call

Friendly, efficient, professional plumber. Explained everything thoroughly and performed the work quickly. I was very pleased and will most certainly use Henderson for my next plumbing project.

Always pleased with HVAC services. Most recently, had an outside faucet pipe burst causing basement water damage. The plumber explained his repair procedure and reasons perfectly to our understanding.