About us
Business highlights
77 years of trusted experience
Services we offer
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Reviews
3.612 Reviews
Showing 1-12 of 12 reviews
Franklin J.
05/2020
appliance repair
+ -1 moreNot the greatest experience with Hawkins & Sons. Customer service was not what you would expect. Had a hard time with rebates due to the receipt they supplied not indicating the proper model numbers. Then, they did not realize that they had sent me the wrong oven after I tried to install. Then, they asked me to bring back the incorrect oven and pick up the right one, but I told them since it was their mistake, they should swap them out. I went to Hawkins & Sons from a recommendation through a builder, however I cannot offer that recommendation for the future. I hope other customers have a better experience than I did.
Description of Work: Buying new appliances
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Mary G.
03/2018
appliance repair
+ -1 moreWe had a unique situation. We were delighted with Bill and Eric! They were thoughtful of my wanting to keep a backsplash already in existence. The found a solution and made it perfect to install the new range. They were prompt and worked well together and with us. It was painless!
Description of Work: 2 new appliances and installation
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Yes, I recommend this pro
Tom T.
02/2017
appliance repair
+ -1 moreThey are fine and they did a good job. Very professional and clean. One person came out and it took him two hours.
Description of Work: They fixed the washing machine.
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Yes, I recommend this pro
Response from HAWKINS & SONS INC
Melissa W S.
03/2016
appliance repair
+ -1 moreunknown
Description of Work: Appliance service business. I called for an appointment and was immediately given a date. The technician who was coming to my residence, called first thing in the morning of the appointment and gave me an accurate 1 hour window of his arrival time. The service was professional, parts needed were on the truck and the repair was completed with one visit.
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Yes, I recommend this pro
Response from HAWKINS & SONS INC
Martin D.
10/2014
appliance repair
+ -1 more.
Description of Work: The service tech came to home to fix frig. Determined that a relay had failed. They replaced the relay and the frig worked for maybe two days after which it failed again. We then purchased a new frig from another store rather then pay for a return call. Couldn't afford one at the amount that was being charged. I doubt they found the root of the problem just changed the part out on that first call.
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$170
Response from HAWKINS & SONS INC
RALPH G.
09/2014
appliance sales
+ -1 moreElectric Range had to be ordered and it arrived on time. Hawkins technicians installed the new range, took away the old. The Range was leveled properly, checked out. The technicians were efficient, qualified and left no debris. We have used Hawkins for more than thirty years and they never fail to deliver.
Description of Work: Provided and Installed Frigidaire Electric Range.
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Yes, I recommend this pro
$1,619
Response from HAWKINS & SONS INC
Jonathan T.
10/2013
appliance repair
+ -1 moreThere was an appointment mixup, but they took care of it right away and had my dryer fixed in no time. Their management really does strive for customer service. This was never about the quality of their work. That has always been excellent. Not only will I use them again, but I will recommend them to all my friends.
Description of Work: Fixed my clothes dryer.
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Yes, I recommend this pro
$100
Response from HAWKINS & SONS INC
Shirley D.
06/2013
appliance sales
+ -1 moreIt is a nice appliance. The service guy, his name was Bob. He was great, he would talk to me first to find out what features I wanted and he would only show me those appliances. That was great as there are so many ranges out there. He gave me choices. He helped me focus on what I wanted instead of wandering out looking at things that did not suit my needs. We are still doing the construction. They are not installed yet. We bought it in May. It arrived five days later. We are still doing construction so they took it back and I will call them when it can be delivered.
Description of Work: I used Hawkins & Sons. They sell kitchen appliances. They helped us find a over the range microwave. It is a microwave and a range.
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Yes, I recommend this pro
$6,000
Rod W.
07/2012
appliance sales
+ -1 moreThey said that the prices on appliances were increasing 6% every quarter for the past ten years, which is why we should buy immediately. They just completely fabricated information and offered prices that were about 20% higher than anybody else.
Description of Work: We shopped for appliances with them.
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Response from HAWKINS & SONS INC
Catherine T.
10/2011
appliance repair
+ -1 moreHawkins and Sons overbilled us by $97.22 and will not reimburse us although it was their mistake.The repairman also was very unprofessional in asking personal questions like how much we paid for our cars and gossiping about the previous client whose home he had just left.
Description of Work: Our digital clock failed on our Jenn Air double wall oven.The repair man came out initially to see what was wrong.We had already contacted JennAir to see about how to get it repaired and they emailed us back with the part # and price which was $200.78. When the repair man came originally I had told him that Jenn Air gave a price of 200.78.He also told me I needed a new hinge for the oven door and that it would be $45. On the final bill under "parts" he wrote" $278-Jenn Air quote" for the clock and $65 for the hinge parts. My husband called the owner,Ed Hawkins and he was mad because we were"checking prices on the internet" as if that was against their rules.My husband told him that he wrote down the wrong price and quoted a cheaper price for the hinge,but he would not budge.He didn't even want to listen to the reason .
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$488
Response from HAWKINS & SONS INC
Karen W.
07/2011
appliance sales
+ -1 moreThe staff at Hawkins could not have been more helpful , From choosing the correct appliances to the installation
Description of Work: Replacement of Jenn air range
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Yes, I recommend this pro
$2,000
John B.
08/2010
appliance sales
+ -1 moreAlthough there were numerous installation challenges, the delivery crew went above and beyond what was expected to install our refrigerator. While other delivery people may have refused to install the refrigerator claiming the site was not prepared properly, the installers from Hawkins and Sons performed whatever was necessary (from moving electrical boxes to rerouting the water line) to get the job done. I would absolutely recommend this company to anyone in the market for high-end appliances.
Description of Work: Delivery and installation of a Sub-Zero refrigerator.
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Yes, I recommend this pro
$7,000
Contact information
400 NEW RD, Wilmington, DE 19805
hawkinsandsons.comService hours
Sunday:
ClosedMonday:
8:00 AM - 7:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 7:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
9:00 AM - 3:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Sales and Installation
FAQ
HAWKINS & SONS INC is currently rated 3.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
HAWKINS & SONS INC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, HAWKINS & SONS INC does not offer free project estimates.
No, HAWKINS & SONS INC does not offer eco-friendly accreditations.
No, HAWKINS & SONS INC does not offer a senior discount.
No, HAWKINS & SONS INC does not offer emergency services.
No, HAWKINS & SONS INC does not offer warranties.
HAWKINS & SONS INC offers the following services: Sales, reconditioned sales, parts sales, service
Contact information
400 NEW RD, Wilmington, DE 19805
hawkinsandsons.comService hours
Sunday:
ClosedMonday:
8:00 AM - 7:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 7:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
9:00 AM - 3:00 PM