Delaware Express Garage Door Service

I do NOT recommend DE Express. Called in July to get a tenants door fixed. It's now mid-September and the door still isn't operational. Not sure what's express about this lack of service. They sent multiple technicians including the owner and just keep ordering parts (one time even ordered parts for wrong unit). They told the tenant to keep door closed with vice grips and see nothing wrong with that. GO ELSEWHERE!

I booked an appointment on a wednesday because my garage door was sticking and I needed it repaired. The mechanic came, unprepared, without any parts, and did not complete the job, billed me $160, and said he would be back by Friday to complete the job. No one showed up on Friday, and I received a call from the manager, JIM, later in the evening Friday night. He verbally assaulted me with his loud dog barking in the background. Extremely unprofessional, rude, arrogant, and incompetent. The garage door needed a simple chain which can be bought at home depot, which Jim said he may be able to get on Monday, but wasn't sure if he could put me on the schedule. He verbally attacked me, and insulted me, for inquiring about the job being done. In closing, I would like to warn any potential customers to find someone else for their garage needs. We are a professional storage company with 28 garages, and we will no longer be doing business with this company, because we will never be subjected to Jim's rage and toxic behavior towards customers. We paid upfront in good faith, and now we will have to contact the bank to get our money back. We demand a refund, for job not completed, otherwise we will stop payment at the bank. CUSTOMER BEWARE!!

They did a very good job for us and were professional, on-time and got the work done in the time-frame promised.

Awesome! Technician called when he was on his way, kept me informed during the install and did a great job. My door is quiet and runs smoothly. Thank you Delaware Express Garage Door Service!

Dana, the owner came promptly to give me a quote and answered all of my questions. Wait time for installation was 2 days. Work was performed professionally. I am pleased with my purchase.

Great job. Would use them again

Could not have been better --- in every way !!!

Responsiveness and quality of service were superior! After further inspection, it turned out to be more than a broken spring and they made quality repairs or replacements as needed.

Great. Damien arrived on time, quickly diagnosed the problem, and fixed it. He also did an inspection of the other parts and recommended safety measures.

It was great! The appointment was at 10:00 and then they arrived about 9ish. They were professional and explained everything throughout the process. They gave me options and they were very informative.

The work was great. First day, was assessing the garage, and the second day, I called them up an hour or later they came and they fixed the garage door.

He came in and he analyzed the situation and fixed it. It only took 5 mins and because of that, he did not charge me at all. He could have said what wrong and charge me but he didn't. If ever I need them again, I will call them.

I called them and they came out the same day,repaired the door. Honestly excellent. He have all the parts, repaired it and upgraded it. Price was fair.

It went very good. They fixed the problem and has been working fine since. Also, they did not charge me since they are just coming back from the previous job that they did.