Colony Pool Service of Delaware, Inc.

The company did not have technicians available to close my pool. Therefore, no services were done to justify rating them.

As a new pool owner, I was intimidated by the care and steps required to create a safe swim environment. Alkalinity, PH balance, Chlorine, Algaecide...to name a few! What does it mean? How do I create clean water? How do I keep it that way? Whew! My head spins just thinking about it! Let's just say that I had nothing to worry about! Colony Pool Service to the rescue! The previous homeowner used them and I saw no reason to change. I was thoroughly pleased with the professionalism, patience and time rendered to me. From my initial contact with the office staff to the maintenance team, I knew I was in good hands. The team arrived promptly and initiated the process to open the pool. Every question I asked was answered with patience and kindness. Their knowledge was apparent and sound. When it was time for me to receive instructions, I thought I’d never be able to do what was required. I asked if I could video our conversation and without hesitancy, the answer was yes. Boy, am I glad I did! From cleaning the basket to backwashing the pool, would I ever be able to manage! To my surprise, I did. The video replay was priceless and showed I missed pulling the handle all the way up. I quickly corrected and was able to perform the tasks required. If you haven’t guessed by now, let me confirm. I loved the care, patience, expertise, friendliness and professionalism of the Colony Pool Team. While not totally confident in my ability, I am confident in Colony Pool. I look forward our partnership, the weekly check-ups and learning more about pool ownership. Most important, I look forward to working with this wonderful team.

unknown

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The Inspector, Kevin?, did a good job in assessing the pool. He spent around one (1) hour evaluating the pool. The one (1) page report was basic -- only providing three (3) rating levels ("Good", "OK", "Poor") and one (1) short comment per element (when provided). Considering that the whole house inspection was less than twice the cost of the pool inspection and took four (4)+ times longer, we thought that the report would have been more comprehensive (and precise). Even though brief, the information provided seemed very useful.

The original service was good. Its a very busy season and the weather was not helpful in 2014 but it eventually was complete. After some follow up calls in 2015, they sent their tile repair person who was very courteous and helpful in getting things back in working order.

We have used Colony Pool for about eight years. They open and close our above ground pool each year. They have also repaired winter pipe damage and replaced our pump motor when it failed. They have been punctual, professional, responsive and patient. Their prices have been reasonable. When we have had problems they do not usually handle they worked with us in creative ways to solve them or to recommend other professionals. They are a pleasure to deal with.

unknown

I have been doing business with Tim Kelly and Colony Pools for over 10 years. Our equipment was getting old and we needed an upgrade. Received several bids, and Colony was the second lowest, but the bid had included the best equipment. The install did have a few challenges, but Colony's team handled it without drama and we are VERY PLEASED with the outcome! Colony had also refinished our pool a number of years ago and that was also done in the same manner - as promised and as quoted and a great job!