Appliance Doctor

Appliance Doctor analyzed the problem and subcontracted another refrigerator specialist to install a new compressor

I have dealt with this Repair Service for Years, with Good Services! Dishwasher leaking water out the Rear, diagnosed by a Plumber as Supply. No Water in the Front or Floor, just straight Outside. Yesterday, I call in the Morning about 10, for a Repair, and am told I could be fit in, a Tech would call. I waited all day, Ignoring other jobs. I call at 5pm to find out if he's Coming. No Answer. I call at 8:30 am, and they tell me someone would call, I ask When, and it is within the Hour. Said the last guy Knocked on door, No One Home! 4 People, No Call, No Doorbell! He does call, and his 4 hour window is 11a-3p, thus I can do nothing all day. At 3p, I call for where he is, I am told 1 hour, he's at the job before me. Being that I was Abandoned the day before, It is vexing that I am Last Today! He calls at just before 4p, with None of the Information I left on the phone as to Directions or Parking. He looks under the Sink and sees leakage. Well, there's a Surprise! He comes up with this Plan to Refurbish the Whole machine-Sump Pump, all the guts, and the Front Gasket(it leaks out the Back!) At $600 something for a $400 , 4 year old,machine, I say that is Ridiculous! He is talking himself out of a Repair Job! He THEN looks Underneith. Shows me a Picture of a Valve that is leaking. Now it is $300, and he hasn't even looked at the back! I agree to just pay the $89 door fee, and ask if he will apply the Coupon I have. He needs to go to the Truck for something, I get my wallet. He drives off. I call CS/Main. He reports I was Irate and Cursed him out, so his company told him to Leave. I tell the CS rep that I am Not Dealing with them again! Reiterating all that transpired. 2 Days Wasted to NOT get a Repair!

parts replaced -- affected by electrical surge

Very efficient, knowledgeable technician and great price for the work done.

They never responded.

It went well. He was responsive and punctual. I would use him again in the future.

He was super.

I attempted to replace the ice maker, myself, yet was unsuccessful. Suspecting a faulty replacement part, I received another. When that failed to operate, I contacted Appliance Doctor. Scott replaced the ice maker, but continued to pursue the problem, until resolved. After extensive troubleshooting, he found a failed water valve and replaced that part. It was an unusual failure and very difficult to diagnose. It was worth the price of the repair to make it "his problem", which he handled, well.

My clothes washer had stopped functioning and was making "strange noises". The technician advised me it needed a new transmission-advised me of the cost and stated he could return with the part as he did not have it available that day.The garbage disposal had been leaking and he advised me I needed a new one-advised me of the cost. He was quick to assess and repair.

They did come out when my husband was here, but they were not professional over the phone. They were making up prices as they went. The receptionist was dodging pricing. They seemed to be lying to me about when my refund would be returned to me. It took three weeks for me to get my refund.

Paul was very professional. He introduced himself and asked me about the issue. He checked the seal and said it looked fine. He closed the refrigerator door and saw the freezer door open. He then lubricated the doors.

I was ripped off, lied to. Call Sub Zero and find the right technician before you get ripped off like I did.