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A Ralph Woodrow Inc

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

Family owned & operated. No use sub-contractors. 12 employees. Additional contact names - Linda Woodrow, A Ralph Woodrow. Additional DBA - Woodrow A Ralph Inc.

Business highlights

75 years of trusted experience
Emergency Services Offered

Services we offer

Residential & light commercial plumbing, sewer & drain cleaning, gas & water lines, sump pumps, well pumps, backflow prevention, water testing & conditioning, garbage disposals, pool heaters, comfort systems including gas, oil & electric furnaces and boilers, radiant heat, heat pumps, air conditioning, humidifiers & dehumidifiers, HEPA filtration, indoor air quality & new installations water heaters.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

3.922 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
9%
3
14%
2
14%
1
14%


Rating CategoryRating out of 5
quality
4.3
value
3.2
professionalism
4.1
responsiveness
4.2
punctuality
4.1
Showing 1-22 of 22 reviews

James L.
08/2016
2.0
plumbing
  + -1 more
Leaky faucet + tile leak = ceiling damage and getting worse. Called Woodrow in the morning, and they said they would get on it. Then called again around lunch, found out they were booked for day and didn't bother to call me so I could find someone else. I've had satisfactory experiences in the past, but this was not OK.
Description of Work: Leaky faucet repair

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Jan C.
07/2016
2.0
plumbing
  + -1 more
Work got performed but worker was insulting and actually insinuated I was the one that did it and that I might have done the plumbing that was done under the sink. I wrote to the company about his insulting attitude and that he left a big mess in my basement but never heard back from them. I would never use them again. Seems they have changed owners since I had last used them. I am pasting my complaint to them bellow "This is not for service, this is a complaint about the attitude of the older man that came on 6/16 to unclog my kitchen sink. When I talked to whomever called I asked was there a problem that I had small dogs. You said no. The first thing out of his mouth at the door on hearing them was not to ask me to put them up but to tell me they had to be put away. When he looked under the sink, he stood up grunting. I had no idea what that was about until later. When he found out it was "grease" he very nastily asked me was I pouring grease down the sink. I never put grease down my sink since I don't fry anything in grease and if I fry bacon I put it in a can and it goes in the trash. The way he talked it sounded like he didn't believe me and that I was the one. I have been here 12 years and have never poured grease in the drain. I can only guess what the other owners might have done. After his trainee left he asked did I do the plumbing under the sink, I informed him I only unscrewed two connectors and couldn't get the pipe to come out. Seems it was put in without a way of taking it out. But his attitude was he figured I did it. Another episode was he never informed me of the mess he left in my basement that I found when I went down there later. A crate was covered with stuff that came out of a drain I guess he opened up, a plastic covered lounge chair was covered in it also. I couldn't find the trash can until searching and nothing was put back right on a cover I have over the sump pump. I should have been told about the mess. He was irritated when I accidently wrote the wrong amount on the check and had to write it again on another check. His whole attitude was rude, and he didn't like the fact that two of my guys since they got crated and I was here were barking constantly. When I said that was the reason, he told me maybe I should go outside. Inappropriate. In 12 years I have always used hot water to rinse stuff off and drain cleaner so had no idea there was a problem. So, he should have found out in a nice way I didn't pour grease down the drain, nor do the plumbing here. He is in the service business and should be more respectful to your customers. The trainee didn't seem to speak much but didn't seem to have his attitude and left early. I used your company since I had met you years ago through Maryanne and Gene Laskowski. I will say this much, if I ever have to use a plumber I will give your company another chance and contact you but will request you never send the older man to this house again. I have worked with customers in jobs and have never acted like he did." Have decided since they never responded to my complaint, I will never use them again. I used a $25 coupon with them.
Description of Work: Sink was stopped up and for the first time in 12 years couldn't get it unclogged.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$200

Murray F.
07/2016
1.0
plumbing
  + -1 more
Provider changed out two washing machine valves that were screw-on not welded. Took all of five minutes and was charged $193.00. No break-down of charges on the receipt. Will NEVER use them again.
Description of Work: Provider changed out two washing machine valves that were screw-on not welded for half-turn valves.

Rating CategoryRating out of 5
value
1.0

$193

Paul W.
02/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: replaced 5 foot of copper pipe

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Frieda H.
05/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: A pipe leading into my toilet was leaking. The technician was prompt, saw what was wrong, and replaced the pipe in a very short time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Paul S.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
We always request Bob out to do the service, because he does great work. He gives a good explanation of what he's doing, and always explains how to operate it more efficiently. We have used Bob for the past 4-5 years. I'd highly recommend his services. The grading is for Bob.
Description of Work: We have annual maintanence done on our pellet stove. It always involves cleaning the external vents of the pellet stove and a safety check. This time the stove was also taken up so we could lay new carpet, Bob then came back to put the stove back in and do the servicing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Daniel S.
01/2014
1.0
plumbing
  + -1 more
Never called and had to use someone else to fix my pipe.
Description of Work: I had contacted them as I had a pipe that burst. It was after hours, but they state 24hour/emergency service. I was told someone would contact me back. I am still waiting 5 days later and still no call.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from A Ralph Woodrow Inc
We apologize you had a bad experience. Our goal is to provide every customer with an excellent service experience, it appears we fell short of that goal with you. We are not sure what happened but our records show our answering service answered your call at 8:35pm on 1/12/14. It was then relayed to the technician on call 19 minutes later at 8:54pm. He called the number given at 8:58pm, he received no response. In the morning he relayed this information to our dispatcher. Our dispatcher called you at 10:05am on 1/13/14 no one answered and we left a message.

Arthur M.
12/2013
5.0
plumbing
  + -1 more
They started on a Monday and they were done on Wednesday. Things went very smoothly. They have always been prompt and very professional. They've always had very good service. I don't know about their prices because I've always used them and I didn't shop around.
Description of Work: I used A Ralph Woodrow to put new pipes in my bathroom.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

KaWansi N.
08/2013
2.0
plumbing
  + -1 more
Contacted provider about an estimate for a custom shower pan and other repairs. Came about 1 hour late (did not call; I actually had to call to make sure he was still coming!) to provide the estimate, and then after saying he would give us a quote in about a week, still have yet to receive anything from this guy (has been over 1 month). Have had experiences with numerous contractors, but was shocked at the lack of professionalism from a company that has been around 50+ years. After 2 attempts to make contact and still no estimate, we have moved on and will definitely not let a company do work in our home that doesn't have the common courtesy to follow up with a potential customer. Very poor customer service!
Description of Work: No work performed

Rating CategoryRating out of 5
professionalism
2.0


CONNIE U.
03/2013
5.0
plumbing
  + -1 more
- CAME OUT SAME DAY TO GIVE FREE ESTIMATE ON THE SPOT - ALL DOCUMENTATION WAS CLEAR and CONCISE, I WAS VERY IMPRESSED - AN EXTREME KNOWLEDGE OF PLUMBING! - KNEW EXACTLY WHAT TO DO - PLUMBERS WERE VERY PROFESSIONAL, YET FRIENDLY - WORE SHOE COVERS - CAREFULLY CARRIED ITEMS INSIDE THE HOUSE - TOOK EXCELLENT CARE OF THE YARD AND SCRUBS
Description of Work: LEAKING WATER SUPPLY PIPE UNDERGROUND THEY WERE ABLE TO LOCATE THE PIPE LEAK IN THE YARD BY CAREFULLY HAND DIGGING, a 4' x 3' HOLE APPROX 15' FROM THE HOUSE. THEY SAVED THE SOD & DIRT ONTO A BOARD FOR REPLACEMENT. THEY PRESSURE TESTED THE PIPE TO DETERMINE THE LOCATION OF THE LEAK. THE LEAK WAS UNDER A TALL SCRUB. SO THAT THEY DIDN'T HARM THE SCRUB, THEY RAN A BYPASS PIPE FROM THE HOUSE, CONNECTING IT TO THE EXISTING WATER SUPPLY PIPE IN THE GROUND. THEN REPLACED THE DIRT & SOD.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,240

Susan W.
11/2012
1.0
plumbing, heating & air conditioning/hvac
  + 0 more
He emptied the system took my money and I didn't hear back from him. So I called the company and they said yeh they did see in the notes that he was supposed to get back to me but it must have fallen through the cracks and they would get out to look a the system. This is at the end of September when it is starting to get cold. I have clients renting this home so everything now needed to be done quickly. The same man came out. They had not done any looking for parts he had no quote. He then proceeds to tell me that the toilet needs to be moved so that he can remove the radiator to take a look at the connections. It takes minutes to lift out a toilet (drain the bowel shut off water, remove the bolts and lift it up) I myself have removed and sitted my toilets. Then he takes the radiator out and changes the nipples and connector on the ends with ordinary standard parts off his truck replaces the radiator anchors it to the wall with a piece of wood puts the toilet back on an charges me $587.00. 172.00 of it was for picking up the toilet. if they had let me know they where going to charge me for that or they had given me a qoute or an idea that the toilet needed to be removed I would have done that. After a huge go around with the owner they finally took that charge off but the charges for two new standard fittings was outrageous. I flip houses so I deal with lots of companies this company was referred to me by another company on angies list so I thought I had a fair company to deal with obviously not.
Description of Work: I had a radiator that had a leak in it at the connction points. They came out the first time took a look and told me how the parts would be hard to find and it was going to be expensive but they would look into finding the parts. This is a radiant heating system. But he said he could stop the leak by draining the system (was the end of June wouldn't need the heating system for a couple of months) and it would cost me 150.00 to drain the system then he would get back to me with a quote for the other work I needed to get done. If i didn't drain the system there was and 80.00 service charge for just coming out to look and qoute. The guy just wanted his money and wanted to go.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$600

Linda N.
09/2012
3.0
drain cleaning, plumbing
  + 0 more
Fine.
Description of Work: I felt the fee for service was much too high. Service was good.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$810

Sofia H.
08/2012
4.0
plumbing
  + -1 more
Since there wasn't any experience I cannot comment on this business' service. Update: After consideration and because Mr. Woodrow himself came out to our home and explained the problem, my husband and i discussed whether to allow his company to replumb our entire home. We chose to let him do the job as he is local AND has a good reputation in the community. The entire job was done without a hassle and professionalism. Thanks for following through Mr. Woodrow. I will use Mr. Woodrow again but only if he himself handles the process.
Description of Work: Please see below.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Steven D.
05/2012
3.0
plumbing
  + -1 more
I was told they would arrive at noon. Actual arrival was at 2:20 pm. I understand that service people are delayed, traffic is bad, and so forth, please keep me in the loop!!!Nobody ever called me to say they were running late. When I called their office at 1:30, they were and quot;on their way.and quot;So they hit Memorial Day weekend traffic--why not call me with an update? And why did the dispatcher give their truck's gps location on a route that the they later told me they didn't take? The plumbers themselves were ok when they finally arrived.
Description of Work: Repair of leaky faucetRepair of broken sink drain

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$260

Andrew R.
04/2012
5.0
plumbing
  + -1 more
It went very well. I called them in the morning and they were out there by the afternoon. They repaired the faucet and toilet within about 45 minutes, or maybe less. Everything seems great, and they gave me what I thought was very good advice about whether I needed to make certain plumbing changes. The only part that I wasn't particularly happy with was the price. I paid $242 for 45 minutes or less of work and two washers. It was probably a fair price, but it could have been better. That said, overall, I am still very happy with them.
Description of Work: (1) Fix a hot water faucet that wouldn't stop running (2) Fix a toilet that wouldn't stop running

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$242

lisa B.
02/2012
3.0
plumbing
  + -1 more
Came out to take pictures and measurements for some repairs I need in my bathroom. I have still not received an estimate for the work. I have tried to contact them several times, but I have any received excuses, and still no estimate.
Description of Work: Came out to take pictures and measurements for some repairs in my bathroom, including tub re-grouting, reinforce the sub floor, and patch a hole in the wall.
Rating CategoryRating out of 5
Yes, I recommend this pro

Greta B.
12/2011
4.0
heating & air conditioning/hvac
  + -1 more
I don't know what they exactly did. The technicians came out and figured out what the problem was. They didn't have the part in the shop. They thought they would have to order it from the manufacturer, but they wound up getting it from another location that same day so it was actually nice to have heat the same day rather than a week later. They cleaned up their mess.
Description of Work: A Ralph Woodrow came out on November 15th and fixed our heater.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$600

Greta B.
12/2011
5.0
plumbing
  + -1 more
Everything went well. The plumber saw what the problem was and fixed it quickly. He was done and out of the house pretty quickly.
Description of Work: A Ralph Woodrow came out in September and fixed my bathtub. The knob that closes the drain had broken off.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kelly C.
04/2011
5.0
plumbing, drain cleaning
  + 0 more
Prompt response. They offered to come out the same day I called but I scheduled for later in the week for a time more convenient for us. The plumber arrived as expected, called when he was on his way and fixed our issue quickly. He was very professional and courteous. I am happy with the service and would use them again. I am not sure on the price since this was our first plumbing incident I have nothing to compare it with.
Description of Work: Service performed - Unclog washing machine standpipe drain.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Michael S.
04/2011
5.0
plumbing
  + -1 more
I heard that he was good. He had a good reputation. He was very friendly and very professional. I had a long conversation with him about things other than the job. It was a very nice experience. He was very knowledgeable and he knew what he was doing, but his quote was very expensive.
Description of Work: I contacted A Ralph Woodrow Inc. to get a quote for plumbing.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Sara H.
07/2010
5.0
plumbing
  + -1 more
Very well. They arrived within an hour of when they said. Very pleasant, very professional, not scared of (harmless) dog.
Description of Work: Plumbers arrived same day I telephoned. Checked problem, found it, returned next Tuesday (Memorial Day in between) with new kitchen sink (faucets, spigot, etc.).

Rating CategoryRating out of 5
responsiveness
5.0

Yes, I recommend this pro
$425

ALAN K.
08/2009
5.0
plumbing
  + -1 more
We had a wet spring, and my sump pump was working very hard. It was raining constantly. Since the drain line was clogged, I was getting up every hour through the night with a portable pump so I didn't flood my basement. They did a lot of work for me. It had to be close to 8 hours that they were at my home. I didn't get any other estimates, because I needed the job done desperately. The problem occured on a Sunday. I called their 24 hour emergency service. He was honest and told me if he came out it was going to cost me a lot. He said that if I waited, they would have someone there at 8:00 the next morning.
Description of Work: I hired A. Ralph Woodrow Inc. to fix the sewer line from the kitchen sink that was clogged up. They cut a hole in the wall, they snaked out the line, and then they put a panel back over the drywall. The house was also built with an illegal line coming to the kitchen. I had them make that sewer line and new pump legal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

    Contact information

    1015 Lancaster Ave, Wilmington, DE 19805

    www.aralphwoodrow.com

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Drain Cleaning,
    Sewer Cleaning,
    Natural Gas Lines,
    Wells and Pumps,
    Water Filtration and Softening,
    Water Heaters

    FAQ

    A Ralph Woodrow Inc is currently rated 3.9 overall out of 5.

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    A Ralph Woodrow Inc accepts the following forms of payment: Check,MasterCard,Visa
    No, A Ralph Woodrow Inc does not offer free project estimates.
    No, A Ralph Woodrow Inc does not offer eco-friendly accreditations.
    No, A Ralph Woodrow Inc does not offer a senior discount.
    Yes, A Ralph Woodrow Inc offers emergency services.
    Yes, A Ralph Woodrow Inc offers warranties.
    A Ralph Woodrow Inc offers the following services: Residential & light commercial plumbing, sewer & drain cleaning, gas & water lines, sump pumps, well pumps, backflow prevention, water testing & conditioning, garbage disposals, pool heaters, comfort systems including gas, oil & electric furnaces and boilers, radiant heat, heat pumps, air conditioning, humidifiers & dehumidifiers, HEPA filtration, indoor air quality & new installations water heaters.

    Contact information

    1015 Lancaster Ave, Wilmington, DE 19805

    www.aralphwoodrow.com

    Service hours

    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM