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Diamond State Pest Control & Termite Company

Pest Control, Mold Testing & Remediation

About us

Our company is run by Paul Kaercher(M. S. Entomologist) and his son Andrew with a combined experience of over 45 years. We have been in business for over 30 years, with over 90% of our business via referrals.

Business highlights

45 years of trusted experience

Services we offer

Termites, ants, bat exclusion, bed bugs, bees and wasps, carpenter bees, crickets, cockroaches, fleas, lady beetles, mice & rats, mosquitoes, mold & mildew, silverfish, stink bugs, box elder bugs.

Services we don't offer

Birds,Groundhogs, raccoons, squirrels,

Amenities



Accepted payment methods

Check

Reviews

4.66 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
0%
2
0%
1
17%


Rating CategoryRating out of 5
quality
5.0
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
5.0
Showing 1-6 of 6 reviews

R Billie T.
04/2014
1.0
pest control
  + -1 more
It didn't, hence the problem
Description of Work: Called the provider to set up an appointment and was told they would call me back the following week. Received a call on Thursday for a house inspection the following day. I was unavailable that day due to my working schedule. Provider said he'd call me again on Monday to arrange another appointment. Never heard from him again. Surprised at the lack of interest and professionalism, expected better from such a highly rated company.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0

$120

Response from Diamond State Pest Control & Termite Company
Dear [member name removed], I'm sorry to have disappointed you. When we talked, I said that we could get there the following day (Fri.), but you said that wouldn't work out for you. I told you that I would call you on Monday. However, over the weekend, I updated the apps on my phone and somehow lost several individual’s contact information. I don't know how that happened, but it could well have been operator error. Unfortunately, since I no longer had your contact information, and I could not remember your name and phone number, I was not able to call you as I said I would. I was hoping you might call wondering what happened to me, but I understand why you didn't. I said I would call on Monday and that didn’t happen. I am not happy about letting you down. In an effort to make it up to you, if you have not already contracted with someone else, I will happy to provide the service we talked about at no charge. Just give me a call and I will make it happen. Sincerely, Paul Paul Kaercher M.S. Entomologist Diamond State Pest Control

Diane P.
01/2014
5.0
pest control
  + -1 more
.
Description of Work: They were upfront about how much it would cost me to get rid of ground wasps. It was too much for just one nest and they told me that. They offered advice on how I could get rid of them using alternative methods
Rating CategoryRating out of 5
Yes, I recommend this pro

Michael P.
05/2013
5.0
pest control
  + -1 more
I am very satisfied with Andrew and Paul Kaercher at Diamond State Pest Control. I just purchased a home that was vacant for 2 years and when we moved in, so did the ants! I called them and Paul answered the phone, (and he answers the phone every time), and I told him I was having a Memorial Day BBQ and I needed the ants to leave so my guests would stay ! He set an appointment to treat our home the next day and the ants were no where to be seen at our BBQ. All pest companies are competitively priced so service is the only thing that can set them apart, and we are very satisfied with Andrew and Paul at Diamond State. We're on a quarterly program to keep the pest away.
Description of Work: They treated our house inside and out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Ellen H.
11/2012
5.0
pest control
  + -1 more
A relationship that has survived thirty plus years pretty much tells the story.
Description of Work: We have used Diamond State Pest Control as our "go to" company since the mid-1970s. We have always trusted them to do the best, safest, most cost effective job possible. We currently have on ongoing contract with them to service our home every three months. We also call them when there is any problem with one of our 6 rental properties. In our mind, there is no other choice for this service. We like to support this family owned, local business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$81

Raye Ann L.
07/2012
5.0
pest control
  + -1 more
They came out went through the entire house to look for sightings. He covered every room in the house plus the garage. Very friendly and answered every question I asked. I called on a Friday and they came out first thing Monday morning, very prompt.I was very satisified with their promptness, the time he spent with me with my questions (never felt rushed or like he was in a hurry to get to the next job). Very professional. And although the cost was a little high for their first time out, if I decide to sign a yearly contract service agreement with them, the $150 will be adjusted to the contract agreement.
Description of Work: I was having a problem with mice. They were taking over the house!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mary L.
05/2012
4.0
pest control
  + -1 more
I have recently got them like two years ago. I spend $180 a year for the termite thing. They seem all rite and I have no problems with them. I would refer everyone to use their services.
Description of Work: I use Diamond State Pest Control Co. They comeback yearly now for inspection and the last time they came in for their routine service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

    Contact information

    563 Cindy Ln, Smyrna, DE 19977

    diamondstatepestcontrol.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 12:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pest Control,
    Mold Testing & Remediation

    FAQ

    Diamond State Pest Control & Termite Company is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 7:00 AM - 12:00 PM

    Diamond State Pest Control & Termite Company accepts the following forms of payment: Check
    No, Diamond State Pest Control & Termite Company does not offer free project estimates.
    Yes, Diamond State Pest Control & Termite Company offers eco-friendly accreditations.
    No, Diamond State Pest Control & Termite Company does not offer a senior discount.
    No, Diamond State Pest Control & Termite Company does not offer emergency services.
    No, Diamond State Pest Control & Termite Company does not offer warranties.
    Diamond State Pest Control & Termite Company offers the following services: Termites, ants, bat exclusion, bed bugs, bees and wasps, carpenter bees, crickets, cockroaches, fleas, lady beetles, mice & rats, mosquitoes, mold & mildew, silverfish, stink bugs, box elder bugs.
    Birds,Groundhogs, raccoons, squirrels,

    Contact information

    563 Cindy Ln, Smyrna, DE 19977

    diamondstatepestcontrol.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 12:00 PM