East Coast Shutters & Awnings

Needed removal of three storm shutters. Was first told by their rep that they would perform the work. Then was told that the owners changed their minds and had decided not to perform the work. Frustrating given that the shutters were their own installed by them several years back (for which I paid for) using their product line. Would recommend looking for a national outfit with a broader reach of service/support options rather than a local outfit who's product no one wants or can service besides them.

The two gentlemen were on time, professional and exceptional in their demeanor, work ethic, schedule adherence and also bent over backwards to explain things to me. They also graciously demonstrated how the new shutters worked, described in detail the new features, described the maintenance needs, the warrantees and finished when they said they would. They also cleaned up inside and outside. I would highly recommend East Coast Shutters & Awnings to my Ocean City neighbors, colleagues and any other person or business in the area that has a need for their products and services.

The provider's sales rep gave us very detailed information about several products, including more expensive models (and less expensive ones) in their showroom. He explained details such as longevity, quality of motors and other installation hardware, as well as information about styles of awning materials. He also gave us a very accurate estimate of the cost of our installation, even before measuring. He later visited our home to take specific measurements, and was exceptionally careful about alerting us to limitations of our installation location, including limited sizes which could be installed in our situation. He illustrated well the differences between different grades of product offered. He answered very specific and detailed questions about the warranty coverage on the Eclipse product, including specifically pointing to East Coast Shutters' written pledge to go beyond the limitations of the Eclipse manufacturer's warranty (dealing with geographic location within 1 mile of salt water). Again at this time, he did not attempt to steer us to purchase "more" than we needed or wanted in our situation. He promised installation within about 4 weeks. Our order arrived for installation at least one week earlier than we expected, and it was installed very professionally by the provider's install team. I personally observed every step of the installation, and was impressed with the team's attention to detail. The electrical installation was performed exactly to our specifications, and exceptionally neatly. And the awning was placed exactly where we wanted it. The install crew was extremely neat, and cleaned up thoroughly after the installation. Before leaving our home, the team answered several questions about operation, safety and maintenance, and demonstrated such details as battery changes in the remote operator and the wind sensor. The price of our order was exactly as we expected - no surprises. It's too soon to evaluate the quality and longevity of the awning itself, of course, but initial impressions are very positive. I would definitely recommend this provider to others, and would definitely return to them for future business, if any.

They took the time to not only walk me through it, but also called back to make sure it was okay. Then she said that if there's ever any problems to please cal theml. They were just so helpful and so nice and the service is just impeccable. I woul recommend them to anyone.

I called for an estimate and the salesman visited my home to provide the details and make the sale. He explained the cost and took the measurements. He even took a picture of my deck. I made purchase and he said it would take between 4 to 5 weeks for delivery. It took a little more than 4 weeks. They called to schedule installation and were right on time. They installed the awning and showed me how to operate it. They cleaned up and left. The installers were personable and professional. There were small installation options that the installers gave me to decide such as centering and pitch. It all went as smoothly as I would have expected. I am very satisfied with my purchase. The installation occurred yesterday so I have had no need to call back for any follow-up services.

The sales rep Ritchie showed up on time for his appointment. He was well prepared with examples, samples, ipad pictures, and brochures. We were very confident in what Ritchie explained and how the whole process of his company handles the work. We placed the order a few days later! I'm an expert in the Maryland Court System--now retired--in all facets of residential construction. From the time we placed the order we were kept informed of the process, tentative dates, and final dates as the manufacture of our order progressed. The install date was set and kept!!!!! The install crew could not have been more knowledgeable of the product, and how to install it. They were awesome. I can't begin to tell you how pleased we are with East Coast Shutters & Awnings! When were told about product quality, smooth process throughout, final installation I believed it and you can believe it too!

Went excellent, very impressive work, extremely happy with the final product!

Installer arrived on. We discussed best way to install electricity and came up with the best plan. Finished and cleaned up in timely fashion.

The guys showed up promptly and prepared to install three new storm shutters on our new home. They persecuted through heavy rain and hi winds to complete the job on time. We were very impressed by their work ethic and the quality of their product.

Salesperson informative but there were misunderstandings about price (on the quote) and delivery date. Measurement and installation team was excellent - on time and expert.

Great, good price, installed quickly.

Sales staff was great! Install was very professional.

Overall, carried out with professional and precision.

Everything was great. All staff, sales, office and installers, were polite, courteous and prompt.

Fantastic. A+ from start to finish. Everyone I had contact with, from the receptionist, my salesman, the head of logistics and my excellent installers were each very professional and had a great work ethic. I could not have asked for better. No joke.

East Coast was on time, did great work and was very reasonably priced!

East Coast Shutters were very punctual and cleaned up after themselves on a daily basis.

Pleased with installation and appearance, needed to come back and install track to correct uneven floor which we were not aware of. Prompt, on time, completed to satisfaction!!

Everyone was professional, timely and worked hard from start to finish. Good communication and performance.

Excellent service on selecting the product. Very thorough install - detailed and neat.

Excellent - salesman, estimator, installers are all professional, polite, worked in a timely manner. On time, returned quickly to resolve manufacturing flaw.

Very professional from start to finish.

Very professional installation.

Product appears to be high quality and very impressed with quality of installation.

WE HAD USED THIS PROVIDER BEFORE (OVER 15 YEARS AGO), FOR SAME SERVICE. WHEN WE ORDERD SHUTTERS FOR THIS CONDO, THE COMPANY DID NOT INFORM US THAT THEY WOULD INSTALL AN 8 INCH HIGH METAL TRACK ON THE BALCONY FLOOR THAT WOULD CREATE A SAFETY HAZARD AND RENDER A SIGNIFICANT PORTION OF BALCONY UNUSABLE. OUR FORMER CONDO SHUTTERS HAD METAL TRACKING THAT RAN ADJACENT TO BALCONY RAILING AND WE HAD NO REASON TO BELIEVE THAT THESE WOULD BE INSTALLED DIFFERENTLY. WHEN EXPRESSED CONCERN DURING INSTALLATION, SALESMAN CAME OUT AND ACTUALLY TRIPPED ON SAID TRACKING WHILE INFORMING US THAT THERE WAS NOTHING THAT COULD BE DONE. WE WOULD NEVER HAVE ORDERED THESE SHUTTERS IF WE HAD THIS KNOWLEDGE (PER CONVERSATION, DRAWING, ETC). THAT EVENING, THE SHUTTERS RATTLED WITH MILD WIND TO THE POINT THAT WE HAD TO GET UP IN MIDDLE OF THE NIGHT TO OPEN THEM (NOT AN EASY TASK). THOUGH FINAL INSTALLMENT PAYMENT HAD NOT BEEN MADE (THEY ONLY CALLED US AT WORK AND DID NOT SEND INVOICE IN MAIL), WE WERE TOLD TO CONTACT WARRANTY DEPARTMENT. ON ALL COUNTS, THIS WAS VERY POOR CUSTOMER SERVICE.