CABINETRY UNLIMITED INC

The remodel of our kitchen and half bath was handled in a professional manner, and the outcome is beautiful. My husband and I felt the price was very fair as well. During the renovation process they even made a couple of suggestions that saved us money. We love both rooms and would definitely use Cabinetry Unlimited again.

Don gave us a couple of great designs! We had to go "back to the drawing board" after the first because the overall cost for our home remodel was exceeding our budget. The second design, in a different area of the house, was even better than the first. Our kitchen is stunning! The only problem we had was with a delay from the manufacturer. Lesson learned, never sign up to be the first to receive a new cabinet color. Kraftmaid had trouble getting the color right but it didn't cause any real problems on our end... just a few missing doors for a few weeks. During this time, we were always kept informed & never felt panicked. Our installer was the BEST. We found the entire process to be fun!

Originally, I contacted Cabinetry Unlimited, because of a referral from another company that I trusted. I was lead to believe that Don from Cabinetry Unlimited was the best in the area. He was supposed to be meticulous and knowledgeable. During this whole process, this salesman never stopped by to look at my kitchen or introduce himself. That should have been a big red flag, but this was my first time with any type of renovation project. I was trusting his referral. I was always under the impression that Cabinetry Unlimited was supplying the installation. When someone showed up for the measurements, I found out that Counter Intelligence was doing the job. The only thing that Cabinetry Unlimited did was remove my old countertop and charge an enormous fee for handling the cost of the granite. I was told the day before installation that Counter Intelligence would not be able to install, because the granite was not delivered. Of course, they blamed it on some new guy, but I have a feeling the granite company doesn't communicate well with their supplier. Upon the day of install, their crew was late and they rushed through the job like my house was on fire. When I saw how poorly the install was going, I called the salesman, D.N. and talked to his secretary. I told her that he should be here and that I needed to talk to him immediately. I didn't get a call back until the next day. So much for his concern! By the next day, the damage had been done and I was not happy. I took pictures and when I finally talked to Don, from Cabinetry Unlimited, he came by and agreed that it was a shoddy job. He took pictures and told me that I would need to give Counter Intelligence a chance to rectify the situation. So, I agreed. Counter Intelligence also sent someone to look at the problems...poor fit for kitchen bar, the undermount sink was mounted crooked. The granite counters were not even on each side of the stove, electrical outlets were left without plates, etc. When they finally got back to me with a solution, I was told that they had enough of the original slab to cut another piece for the poorly fitting bar and they would remove the sink and remount it. BUT, I would not be guaranteed that the granite holding the sink would not crack. If that happened, we would need to start from scratch. The problem was that I didn't have that kind of time. This is a rental property and I had rentals starting in two weeks. My biggest problem with both companies is that they lied to me. What they didn't know, was that I took pictures of the granite slab in the warehouse and had done a layout of exactly how it had been cut. There was no way they could have any extra to cut a new bar. Instead, they had another slab shipped to them and it didn't even come close to matching. They finally admitted to it when they saw the color did not match. When they brought the slab for installation, I had them hold it up to the original counter that was installed and took pictures. The salesman from Counter Intelligence came by and I told him that I wasn't accepting the color match of the granite that was cut for the correction. Instead, I told him that I wanted to leave it as is and I expected a decent discount for my problems. They did finally discount the total cost of the job, but not without a lot of haggling and threats of a court case.

It was horrible. It's been 4 months and they are still not complete. The problems started with the significant design flaws by Don and the lack of sharing specific and relevant information. The installation was full of mistakes. The counters and vanities have had to be replaced 2x. Ther Colors on cabinets don't match. The owner has made no attempt to make it right. It has been a fight the whole way. Do not use them for even the simplest job.

The designer Don Newson, was patient, imaginative & thorough. I say patient because my husband & I completely changed the configuration of the kitchen just before it was time to order. We were remodeling more than the kitchen & the overall cost resulted in our changing our plans. Our second design is perfect & I LOVE our new kitchen! There are so many special details from the beautiful quartz counter, unusual knobs & the black granite sink to the special touches: a pop up shelf for my heavy mixer, extra sturdy slide out trays, dividers for cookie sheets & special trays for silverware. The cabinet maker (Kraft Maid) had a very difficult time with the production of our cabinets since it was a brand new color for them. They held back parts when quality control wasn't satisfied (& I appreciate that) & it's finally completely finished a little more than three months after ordering.

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