Penn Del Lock Inc.

They were prompt and did a great job! We used 'smart locks' that uses codes rather than keys. The gentleman installing was up front saying her knew how to install but wasn't sure about the wifi installation. I appreciated his honesty and we figured out the wifi side (not difficult) and he did his side, it was great! They were even flexible when we needed to change the date and then change it back.

Arrived same afternoon as service request: Lock did not work. Keys were bending and about to break. Technician was friendly, clean-cut, appropriately dressed, had well-labelled company truck that was fully equipped to solve lock problems on first call. Examined and diagnosed the problem (new lock was not needed). Modified lock mechanism and settings in door frame. Cut new keys to improve fit and locking / unlocking function. All has worked perfectly ever since.

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We just bought a house in Rehoboth with many, many doors. Jim, the technician showed up on time. He surveyed the amount of doors and discussed which doors we wanted rekeyed. He knew was he was doing and not only did he rekey the doors, he also adjusted all the doors so they now open easily. I would HIGHLY recommend this company for any lock work you need done.

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Jeff showed up as scheduled and adjusted all 4 sliding patio doors so that they would lock properly and while he was at it fixed a loose handle on my back door. All in under 30 minutes!

They were the only ones available and they worked with our real estate agent. He was a little grumpy.

Purchased bank-owned property requiring all outdoor locks be changed as part of closing. Penn Del Lock showed up on time and re-keyed the two specialty locks on the outside doors. Also provided us 6 copies of the keys for family members. Team was very professional and courteous.

Jeff Catts did the work and he was on time and very professional. The work was done as quoted.

Re-keyed three locks, installed a dead bolt, and provided the number of requested keys.

It went very smoothly! Technician arrived timely when scheduled, explained the issues clearly and helped me make a wise decision about how to proceed. Scheduling was easy and all work was completed on time. Would defintely use them again for any locksmith work.

FANTASTIC. Jeff was able to figure out a problem and resolve it on one locking issue. If he had not figured it out, it would have been an extremely expensive repair for me.

He explained how the front door needed to be realigned to make the lock work properly.

Jeff was exactly on time for his appointment. He was very professional and polite and got the job done quickly. The price he quoted was what he ended up charging. We were very happy with the work he did.

Polite, punctual. Job was finished quickly and well done at a great price

Jeff Catt came out the first time on Jan. 22nd. When he started the job he discovered the lock we bought had the wrong parts in it. After he explained that I could get the lock from him we agreed to begin again on Jan. 28. He arrived on that date and brought the lock he ordered for us so it would match our door handle. The one we bought wasn't a match and we would have had to paint our door around it. Now that was not a problem!! He replaced the lock and moved the one he took off to our back door. The work was done quickly and he cleaned up completely. Jeff was very friendly and professional and worked quickly. We would use them again and would not hesitate to recommend them to anyone who needed a locksmith. We were very pleased with the way he worked and also the way he went out of his way to order us a deadbolt that would match our door handle.

Well. Did not replace anything in usable condition. Was quiet, quick and professional.

Scheduled to have my locked re keyed with Penn-Del Lock. They called in prior to the scheduled date to confirm our appointment. They called on that date and asked if they could come out earlier as their schedule had opened up, and I was Ok with that. The tech (I forgot his name) a little early which was not a problem. He was professional, friendly and knowledgeable. He did a great job, answered any questions and suggested having all the locks on the one key As the locks were older I wasn't sure it was possible, but they did it with no problems! Would definitely work with them again! My first experience with a Lewes contractor proved positive!

Locked myself out of my house. A passerby suggested I call Penn-Del to help, which I did. Keith arrived within 15-20 minutes, friendly and professional and he had my back in my house in less than a minute. Great service...would use again, but hope I don't have to!

I called Penn-Del Lock, Inc of Rehoboth Beach, Delaware 302-227-6192 Set appointment for the next day at 10:00 AM . On September 12, 2012 I got a phone call at around 8:30 AM stating that there was an emergency and that they would be a little late, and I said that was fine and thanks for the phone call... At 10:10 AM Jeff arrived and performer the re keying of the two lock sets which included a door knob, and a dead bolt lock on the front and rear entrance. He was done in less than 30 minutes. He also made 5 keys for us to use moving forward. I appreciate the good service, the good communication in calling ahead to let me know that he was going to be late, as it was he was only 10 minutes late from the original appointment. I liked the professionalism and the efficiency in getting the job done. Great job and it is behind me now. Thanks Penn-Del Joe W.

Because of the design of our cozy new bungalow home, we had 12 locks that needed to be replaced or rekeyed. Instead of replacing them ourselves, we decided to find a good locksmith to do the job correctly, and with only 2 different key-sets. To Angie's List! I chose Penn Del because they are closeby and their reviews were consistently good. I spoke with Dan Catts (the owner) when I first called to set up an appointment. He was friendly and professional and asked great questions to assess what we would need. Then, he gave me an appointment quickly for the next business day. On the day of the appointment, Jeff Catts called to ask if he could arrive early which worked well with my schedule - So! He was not only on time, he was happily early! The first thing he did when he arrived was walk through the house to take a look to see if anything needed to be replaced, etc. When we purchased the house, we had agreed to honor a few weeks of rentals that the previous owner had contracted; not unusual for this area. We needed some doors to be renter-accessible and others to be private. I've never dealt with this issue before so asked some questions. Jeff was very helpful to my decision on how these 2 different key configurations should be logically and economically spread to the many doors. Once that was decided, he quickly and quietly took care of the job. When he was done, I had 2 different keys in my hand. He set up the Owners' keys to be a different size from the Renters' keys so it will be easy for us to know which is which. Also, when I tried the keys in each lock, they turned without a catch. Like butter. I have added Penn Del to my contact list and will call on them again with no hesitation. A+

They were very punctual, professional and efficient.