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NEW WAVE SPAS

4.0(
2
)

Pool and Spa Service

About us

Hot Tub & Sauna retail sales & service

Business highlights

34 years of trusted experience

Services we offer

supplies and service for hot tubs & saunas

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Write a review
Showing 1-2 of 2 reviews
Jeff S.
10/2013
3.0
pool cleaners
  + -1 more
When connecting the power supply to the tub, John drilled a hole in the skirt at the wrong location and had to drill a second hole to accommodate the wiring. According to the Owner's Manual . . ."Be sure your spa is connected to the power supply correctly - use a licensed electrical contractor." John admitted that he usually doesn't do the electrical installation. Then, Jason, discovered a leak. He was able to repair it and assured us that is shouldn't be a problem. He returned the following day, to fill the holes in the skirt. Overall, we don't feel we got what we had paid for.
Description of Work: John Hardy, our salesman, and an assistant, delivered and installed the hot tub. Jason, a Saratoga Spa technician, explained how to operate the tub and what chemicals to use to keep it running properly.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$5,445
Response from NEW WAVE SPAS
I am truly confused by this review. We did not receive one complaint from the customers. The review is deceptive and wrong in facts. We removed & disposed of an old spa [included in price] and in doing so re-used the wiring. We did not run any new electrical work. We only did this under the customers request to save money. All of the existing wiring was in good condition and within code so we did them a favor and pulled the wire in place. This was by THEIR request. This work is acceptable & does not require an electrician. As far as having to drill 2 holes, it was a mistake that was totaling fixable to new condition. We were trying to squeeze the tub between steps at either end of the spa. The comment about Jason being a Saratoga spa technician is also wrong. Jason works for New Wave Spas. As far as the rating on punctuality. We arrived on time each visit; the pre-sale site inspection, delivery of the tub and the start-up. I also supplied them with a extra supply of chemicals because the start up phase of the delivery did not go as smoothly as I would like. If these gentleman did not like the spa model itself I am sorry. They have never complained to me and it is the biggest selling model that I sell. It has three pumps and well jetted. The package included a cover lifter, ozonator, start-up chemicals, delivery and removal/disposal of their old spa. When I called the [Member name removed] about his review and the fact that he didn't make any complaints to me he said he didn't think it was a bad review. I don't know what he thinks a bad review would be for a company. I take customer service and satisfaction very seriously. I have been in the hot tub business since 1990 because I give good customer service. If the customer had made a complaint and we had not attempted to resolve any issues I could accept this review.
nick V.
01/2013
5.0
pool cleaners
  + -1 more
I find them to be quite reliable. They are willing to deal with you on price. They are responsive.
Description of Work: Repairs on hot tub.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100

    Contact information

    20660 Coastal Hwy Unit 2, Rehoboth Beach, DE 19971

    newwavespas.net

    Service hours

    Sunday:
    12:00 PM - 3:00 PM
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    NEW WAVE SPAS is currently rated 4 overall out of 5.

    Sunday: 12:00 PM - 3:00 PM

    Monday: 10:00 AM - 5:00 PM

    Tuesday: 10:00 AM - 5:00 PM

    Wednesday: 10:00 AM - 5:00 PM

    Thursday: 10:00 AM - 5:00 PM

    Friday: 10:00 AM - 5:00 PM

    Saturday: 10:00 AM - 4:00 PM

    NEW WAVE SPAS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, NEW WAVE SPAS offers free project estimates.
    Yes, NEW WAVE SPAS offers eco-friendly accreditations.
    No, NEW WAVE SPAS does not offer a senior discount.
    No, NEW WAVE SPAS does not offer emergency services.
    No, NEW WAVE SPAS does not offer warranties.
    NEW WAVE SPAS offers the following services: supplies and service for hot tubs & saunas

    Contact information

    20660 Coastal Hwy Unit 2, Rehoboth Beach, DE 19971

    newwavespas.net

    Service hours

    Sunday:
    12:00 PM - 3:00 PM
    Monday:
    10:00 AM - 5:00 PM
    Tuesday:
    10:00 AM - 5:00 PM
    Wednesday:
    10:00 AM - 5:00 PM
    Thursday:
    10:00 AM - 5:00 PM
    Friday:
    10:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM