Pool and Spa Service, Pool Sales Construction and Installation
About us
We are a family owned and operated inground swimming pool company. We install, repair and sell pool products. We are a small company about 35 employees. We have a few subcontractors and the ones we do use we have used for many years. Please note hours listed are summer hours only (Easter-Labor day) Please call for winter hours.
Business highlights
50 years of trusted experience
Services we offer
CUSTOM DESIGN GUNITE & VINYL IN-GROUND POOLS, NEW POOL CONSTRUCTION, POOL MAINTENANCE, COMPLETE STOCK OF POOL EQUIPMENT & SUPPLIES, POOLS REPAIRED & REBUILT, COMPLETE SERVICE—OPENINGS & CLOSINGS, LEAK DETECTION & REPAIR
Swift did an outstanding job when they installed our pool and they have maintained it very well ever since. Small company who has been very responsive to whatever our issues have been. Even though they are in Delaware and we are in PA, we have never regretted our decision to go with Swift. If we ever moved and needed another pool, we would use them again in a heartbeat.
Description of Work: Installed pool in 2010 and maintained our pool since then
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mike M.
06/2015
1.0
pool cleaners
+ -1 more
unknown
Description of Work: Replace the liner in our pool at the end of last summer when they said it would be May. No communication had to call them bi weekly to keep us up to date. Then this year I paid $567 to open the pool which does not mean getting the pool in swimming condition. I had to call several times to get them to come out and go over all the items I needed fix. Their professionalism was "there's a lot wrong". Meanwhile I asked about weekly service and due to many complaints they no longer do them. I have another company that comes out and I needed a new light and when they called Swift they wouldn't give them any information to help us replace the light that's in the deep end. All and all I've never been treated so rude and had such careless employees who have put this family business in a downward spiral. Their grandfather would be rolling over in his grave.
Rating Category
Rating out of 5
quality
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,500
Response from SWIFT POOLS
John Swift IV sold you your swimming pool and wrote on the contract 500watt. We informed you when you called that we had as much information about your light as you do because it is on your contract from the year 2000. During that time we used 2 different types of lights. As a company we aren't going to inform another pool company when we aren't 100% sure of the product that we used. We would be able to tell what light by looking at it like most reputable pool companies. Although John Swift V is still owner and created this company with his father John Swift IV, Ethan Swift wrote your repair contract. On your contract it doesn't state that it will be installed in May. You signed your contract March 24th 2014 which made you number 54 on the list. We usually start installing end of April or beginning of May depending on weather conditions and temperate. Last year was a late start due because of the rain. If we were able to control the weather we would. We also closed your pool August 15th 2014 free of charge. That is over a month earlier that most people close their pool. With the high temperatures and being closed for 9 months you would never open swim ready. With your opening on May 7th 2015 we also installed 4 grids and a belly band o-ring totally $169.94. Your opening in fact was $400. We still do weekly services but we are no longer taking new customers. The reason is not complaints but we have limited service technicians and we want to be able to still provide repairs for our regular customers. I talked to you on the phone when your liner was out of the bead and you wanted to cancel your service for May 12th 2015 for the repair of your heater, chlorinator lid and vacuuming of your pool. We insisted on putting the liner back in the bead for you because it was under warranty and free of charge. We hope you are happy with the new swimming pool repair company it is always regretful when we lose a customer but we were unable to work together.
Sarah G.
06/2014
1.0
pool cleaners
+ -1 more
unknown
Description of Work: I called them to come see my pool about replacing tile and shoring it up. I live about three blocks from them, but the person answering the phone did not know where my street was! He assured me the proper person would give me a call. They NEVER did. I later heard from others that they were shoddy workmen and I would not have wanted to use them anyway.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Tia J.
12/2013
5.0
swimming pools
+ -1 more
They pool turned out amazing. They were very informative. They kept us informed about the whole process along the way. They kept things as neat as possible. They went above and beyond the whole time the pool was being done. Their price was very competitive and affordable. We were able to get everything we wanted within our budget.
Description of Work: They installed an in-ground Gunite pool. The pool is about 1000 sq. ft. It is a free form pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60,000
R Billie T.
08/2013
2.0
pool cleaners
+ -1 more
They told me I was not the first of the year, but I would be treated in turn. They said I would be ready by April. By the end of April, I gave them a call. They were not ready to service my pool, so I called them back by May. They were still having problems, but they said they would be out by the end of the week. They kept losing my work, and finally I just never heard from them. This caused problems because my daughter was coming to visit, and they promised they would have it done before she visited. I had given them a deposit of $1200-$1300, and I asked for my money back.
Description of Work: I contracted them in February to do liner and pool work.
Rating Category
Rating out of 5
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
06/2004
5.0
pool cleaners
+ -1 more
ABSOLUTELY EXCELLENT WORK. SWIFT WENT ABOVE AND BEYOND.
Description of Work: INSTALLATION OF A SWIMMING POOL.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
SWIFT POOLS is currently rated 3.8 overall out of 5.
Sunday: 11:00 AM - 4:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 4:00 PM
SWIFT POOLS accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, SWIFT POOLS offers free project estimates.
No, SWIFT POOLS does not offer eco-friendly accreditations.
No, SWIFT POOLS does not offer a senior discount.
No, SWIFT POOLS does not offer emergency services.
Yes, SWIFT POOLS offers warranties.
SWIFT POOLS offers the following services: CUSTOM DESIGN GUNITE & VINYL IN-GROUND POOLS, NEW POOL CONSTRUCTION, POOL MAINTENANCE, COMPLETE STOCK OF POOL EQUIPMENT & SUPPLIES, POOLS REPAIRED & REBUILT, COMPLETE SERVICE—OPENINGS & CLOSINGS, LEAK DETECTION & REPAIR